Business Hotels in Manila

As always staying here is very nice and comfortable but be warned they have airport style security and scanners at the entrance which is super annoying they demand to open and see all your bags inside and belongings even if you're staying here for multiple days they'll do it every time you enter the hotel Bonus you're very close to two big malls

Don't go....not now anyway. Find out if the construction is finished before booking. Love the employees and rooms. Great location up the street from Robinsons mall. There are plenty of bars and things to do. However, the hotel is a mess, and pool has been down for over a year. They do not look like they are in any hurry to get it finished either. The gym is now on the 15th floor in what used to be a suite. The casino is on the 5th floor. The front desk area in now inside the, what used to be a bar area to the right when you walk in. It's a mess...and like I said, from my room I watched them working the pool area. Not good. Everything is by hand, no construction equipment. Going to be a while. Anyway, I don't want to be too harsh, but if everything is down and all over the place, why are charging pre-covid prices?? Ridiculous!

My stay at City Garden Suites Hotel Manila was generally pleasant. The room design, while slightly dated, was comfortable. The hotel's location is excellent, situated in the heart of Ermita and within a 7-minute walk to Robinsons Mall, as well as close to the bay, offering views of the busy Manila port. The proximity to several Halal restaurants and massage parlors is also a great convenience. The staff were friendly and welcoming, and I must mention that the doorman was particularly attentive. While the breakfast options for vegetarians were somewhat limited, they were sufficient for someone with a small appetite like mine.

The room appeared clean, but upon entering, I was hit with a bad smell. On the other hand, the location was extremely convenient, close to all the areas I wanted to visit. However, our experience was marred by poor service. Upon arrival, no one assisted us with our luggage. The reception staff on duty was unaccommodating and intimidating. I believe that working in the hospitality industry requires a high level of customer service, even on difficult days. If someone is unhappy in their role, it's better for them to leave rather than jeopardize the company's reputation with rude behavior. Unfortunately, this lack of service continued throughout our stay. No one helped us with our luggage when we departed, unlike other hotels I've recently visited, where staff were eager to assist. I also noticed that most staff members didn't smile, and it seemed that they provided preferential treatment to foreign guests. In terms of amenities, the hotel needs to improve its swimming pool. We were surprised by how small it was, contradicting the hotel's description of having both a swimming pool and a children's pool. In reality, there was only one tiny pool. So, some of my relatives didn't even bother swimming due to the crowds and limited space. In terms of food, my family stayed there for two days, and I noticed that the breakfast options lacked vegetables. It's essential to include vegetables as a choice. This hotel’s restaurant don’t cater to vegetarians.