Mercure Manchester Piccadilly Hotel Reviews

Response from Property: Dear Sharon,Thank you for your feedback and for highlighting our wonderful staff. We sincerely apologize for the issues you experienced with the room's facilities. We are actively working on improvements to ensure a more comfortable and convenient stay for our guests, and your comments regarding the insufficient wall sockets have been noted. We hope to welcome you back in the future to provide you with an even better experience.Kind regards,Deep ShahGuest Relations Manager

Response from Property: Dear Guest,Thank you for your feedback and for rating us 4.5 out of 5. We’re glad to hear you had a pleasant stay overall. We apologize for the inconvenience caused by the lift during checkout. We understand how frustrating this must have been and will ensure to monitor lift usage to improve guest experience. We hope to welcome you again soon.Best regards,Deep ShahGuest Relations Manager

Response from Property: Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered during your stay, including the condition of the rooms, broken door locks, non-functioning air conditioning, and the absence of a telephone set. This is certainly not the standard we strive to uphold.We appreciate your understanding and patience, and we're glad to hear that our friendly staff was able to offer a breakfast voucher as compensation. Your feedback is invaluable to us, and we will be addressing these concerns with our maintenance and management teams to prevent future occurrences.We hope you will consider giving us another chance to provide you with a better experience in the future.

Response from Property: Dear Gotti39,Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and spacious rooms. We look forward to welcoming you back to the Mercure Manchester Piccadilly in the future!Best regards,Deep ShahGuest Relations Manager

Response from Property: Thank you for sharing your feedback with us. We appreciate your perspective on our hotel's facilities and understand your concerns about the aging infrastructure.Ensuring our guests have a comfortable and pleasant stay is our top priority, and we take all feedback seriously. We apologize if any aspects of our facilities did not meet your expectations during your stay.Please be assured that we continually strive to maintain and improve our property to provide a high standard of service and comfort to our guests. Your feedback will be shared with our management team for review and consideration.We hope you'll consider giving us another opportunity to better serve you in the future. If you have any further comments or if there's anything specific we can do to address your concerns, please don't hesitate to reach out.

Response from Property: Thank you for your review

Response from Property: Thank you for sharing your detailed feedback about your recent stay at the hotel. It's great to hear that you enjoyed the views from the bar and found the meals to be lovely. I'm also glad to know that the check-in staff were polite and professional during your arrival.However, I'm sorry to hear that the room felt a bit old-fashioned for a 4-star hotel and that there was some disruption due to construction outside the room. It's also good to know that the hotel provided you with some compensation for the issues you faced and that you were able to benefit from the discounted drinks.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback or requests, please feel free to let us know. We value your patronage and hope to have the opportunity to serve you again in the future!

Response from Property: Thank you for choosing Mercure Manchester Piccadilly for your stay and for taking the time to share your feedback.We are delighted to hear that the hotel's location was ideal for attending the event in the international suite. It's great to know that you have stayed with us three times, and we appreciate your continued support.We hope to welcome you back for many more enjoyable stays in the future.

Response from Property: Thank you so much for your kind words and for choosing our hotel for your stay! We are delighted to hear that you enjoyed our central location, friendly staff, and found excellent value in our services. Your recommendation means a lot to us and motivates our team to continue delivering exceptional experiences to our guests. We look forward to welcoming you back on your next visit to the city!

Response from Property: Thank you for sharing your feedback on your recent stay with us. We appreciate your honesty and regret to hear that your experience fell short of expectations.We sincerely apologize for the inconvenience caused by the lack of hot water in the showers and the misplacement of your bags by the front desk. Such incidents are not reflective of our usual standards, and we assure you that we are actively addressing these issues to prevent their recurrence.Your comments about the location being a positive aspect are appreciated. However, we understand that your overall experience did not meet your expectations, and for that, we sincerely apologize.We value your input and take your feedback seriously. If there are specific details or suggestions you would like to share to help us improve, we would be grateful for the opportunity to address them.It is our hope that you may consider giving us another chance in the future to provide a more positive and seamless stay. We appreciate your understanding and the opportunity to learn from your experience.

Response from Property: Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the shortcomings you experienced, and we appreciate your honest assessment.Your comments regarding the condition of the room are concerning, and we apologize for any inconvenience caused by the issues with the toilet door, peeling paint, and the absence of a refrigerator. Please be assured that we take your feedback seriously, and we will address these maintenance issues promptly to ensure a more comfortable experience for our guests.We understand that the overall condition of the hotel did not meet your expectations, and we want to assure you that we are committed to making necessary improvements.If you have any additional details or specific suggestions on how we can enhance our facilities and services, we would appreciate hearing them. Our goal is to provide a positive and enjoyable experience for all our guests, and your input helps us in that pursuit.We sincerely apologize for falling short of your expectations and hope you will consider giving us another opportunity to provide a more satisfying stay in the future.Thank you for your valuable feedback.

Response from Property: Thank you so much for the review and we shall consider this feedback

Response from Property: We appreciate your positive feedback about the kind and helpful staff, the comfortable rooms, and the ideal location in the city center. It's great to know that you enjoyed these aspects of your stay.However, we apologize for the inconvenience caused by the thin walls and the slow or frequently broken elevators. Your feedback is important to us, and we'll take it into consideration to make necessary improvements. We value your input and hope that your next visit, should you choose to stay with us again, is more peaceful and hassle-free.Thank you for your recommendation, and we look forward to the opportunity to serve you better on your next stay. If you have any specific preferences or requirements for your next visit, please feel free to let us know.

Response from Property: I'm sorry to hear about your disappointing experience during your stay at the hotel. Your feedback regarding the internet, elevators, room amenities, view, and breakfast experience is concerning, and I understand how these factors can greatly impact your overall stay.It's important for hotels to provide a comfortable and enjoyable experience for their guests, and it seems that there were several areas where the hotel fell short during your visit. I appreciate you taking the time to share your feedback, as it helps both the hotel management and potential guests to have a better understanding of the overall guest experience.If you would like, you might consider sharing your detailed feedback with the hotel management directly, as they would likely appreciate the opportunity to address the issues you've raised. If you have any further questions or concerns, feel free to let me know.