Mercure Hotels in Mainz

We were there in September this year for 5 days, Given our food at night as we were booked for evening meal. This hotel was not prepared for any of this never mind 50 guests, The food served to us was obviously brought in cooked and was inedible. Lovely for one night as a stop over but living out of a suitcase as no wardrobes or drawers. Situated in the middle of an industrial estate with nothing near. As we were on a tours during the day we did not have transport to go out at night. Therefore very boring. As most of the tour party were older people we were unable to walk down to the town which was about a half hour for someone who is able bodied. Drink sold in cans. One day we came back and ordered a cup of coffee and they had run out. Very disappointed. Not fully the hotels fault but our coach tours is liable to give us what we were promised.

Located on the Rhine River, the morning is very quiet and the scenery is beautiful. The hotel is very quiet, the room feels and the area is spacious. The breakfast at the hotel is very good, but it is recommended to market in the nearby town centre.

Separate twin beds were requested in advance and were not told at the time of check-in. Can only provide smoking rooms, speechless 😓 The restaurant service is better, the variety is more abundant, the waiter is very friendly, and the active chat is very friendly. Hotel parking is more expensive, 20 € / day. The hotel's location is excellent, right in the heart of the city, Mainz Cathedral, restaurants, supermarkets are all within walking distance.

It’s about 3 minutes away from Mainz Central Station. It’s easy to go to any attractions. The breakfast buffet is very rich. The bathroom does not have a door. It would be inconvenient if you have friends living with you. I’m here to watch the football game. It’s a very happy journey. Come Mainz will definitely stay again.

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..

There are quite a lot of people, and the front desk efficiency is OK. If you want to take a taxi in the morning, you must make an appointment in advance, otherwise you have to wait a long time

The location is great, only 5 minutes away from the central station, and most of the staff were friendly and uncomfortable throughout their stay. Cleanliness is also good. But it seems to hope that GYM can exercise.

Vert disappointed in the hotel .. A shame because the location is good for the station and it’s just a 20 minute walk into the main part of town. Our room was pretty small. The public areas were dirty. Breakfast was pretty sparse .. no one filling empty dishes so we made do with what was left .. the lift was broken during out stay and while we managed we had to help other guests with their luggage while staff looked on. We normally have great stays at B&B group hotels but we certainly will not return here.

The room was very comfortable and spacious. We were staying in the separate building (some hundred meters), so not very comfortable for breakfast and pool, which are in the main building. who busy the room. Unfortunately as always the moquettes and tapehouse furniture do not leave any room. Another small signal: the water of the pool a little cold. extremely good breakfast. extremely kind staff.