Av. de Aragón, Ciudad Pegaso, 402, Madrid, Community Of Madrid, 28022, SpainView Hotel Details
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Holiday Inn Express Madrid - Airport Guest Reviews
4.4/5
Very Good
169 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(169)
Positive reviews(163)
Reviews with photos/video(26)
Clean and tidy(33)
Easy to get around(28)
Close to airport(27)
Convenient location(27)
Perfect for business trips(8)
Great value for money(7)
Tasty food(7)
Friendly front desk staff(5)
Negative reviews(6)
Guest User
2 Twin Beds Standard
Stayed in Jan 2025
Travel with friends
1 review
1.0/5
Posted on Feb 22, 2025
Wasn't able to stay. Flight was delayed in the US and caused us to fly out the following day. I attempted to cancel and hopefully get a refund, but I was denied by the hotel.
Response from Property: Dear Tommy,We’re sorry to hear about your flight delay. Unfortunately, as per the booking conditions, reservations are non-refundable and cannot be modified once confirmed. We recommend reaching out to your airline or travel insurance provider for assistance. We hope to have the opportunity to welcome you in the future.Best Regards,H.Díez Guest Service Manager
Guest User
1 Queen Bed Accessible
Stayed in May 2024
Couples
3 review
3.5/5
Posted on Sep 7, 2024
Far away from any other food options, rooms spacious and clean, no tranfer to airport, very expensive
Kiang Hock
2 Twin Beds Standard
Stayed in Nov 2024
Family
18 review
4.5/5
Great
Posted on Dec 22, 2024
Clean room, friendly front desk, limited choices of breakfast, water pressure low for room 115
Mei Yue
2 Twin Beds Standard
Stayed in Apr 2024
Travel with friends
23 review
4.2/5
Very Good
Posted on May 29, 2024
The hotel is about 2.5km away from the airport. Shuttle buses to and from airport with 5 Euros charged pp can be booked in advance. But it seems not expensive for calling Uber or taxi. The breakfast is good with sufficient food or drinks.
PAULORCAMPOS
1 Queen Bed Accessible
Stayed in Feb 2024
Couples
3 review
3.5/5
Posted on Apr 2, 2024
Breakfast ok, only was missing more fresh fruits.
The dinner has few options and the entrecôte was good the weight was less than I imagined, ie, less than 300 grams as they said.
Guest User
1 Queen Bed Standard
Stayed in Oct 2024
Solo travelers
1 review
4.5/5
Great
Posted on Nov 21, 2024
The Front Office team are the best in town
Joe8811
1 Queen Bed Standard
Stayed in Feb 2024
Couples
37 review
4.7/5
Amazing
Posted on May 3, 2024
Very good hotel near the airport, with free parking on the street.
Very clean and good service, breakfast is standard, window with a soundproof, very important
Andy
1 Queen Bed Standard
Stayed in Aug 2023
Business travelers
2 review
4.2/5
Very Good
Posted on Sep 16, 2023
The hotel is great! The location is very near to the airport. The people in the lobby is very friendly and very nice. Room is very clean. The bad part is the bar-restaurant that is manage for an external company, the quality of the food is very bad and the service is very bad, not friendly, the food is very expensive because the quality is very low, so the bar restaurant need improve a lot, because the hotel is great.
LouieMM
2 Twin Beds Standard
Stayed in Jan 2024
Couples
74 review
4.2/5
Very Good
Posted on Feb 7, 2024
New and modern hotel. About 10 minutes to Madrid airport by car. Not many restaurants nearby.
Marina
1 Queen Bed Standard
Stayed in Apr 2023
Couples
43 review
5.0/5
Outstanding
Posted on May 8, 2023
Hotel is 10 mins from airport. We had an early flight and breakfast was available even at 5:30am but no hot options. Everything was good and staff were friendly.
Guest User
1 Queen Bed Standard
Stayed in Mar 2023
Family
1 review
5.0/5
Outstanding
Posted on Apr 5, 2023
Good location, very close to the airport.(about 10mins by Uber) The front desk is 24hrs, very helpful for visitors that arrived in midnight. The room was super clean, and the staffs were very friendly and helped us a lot.
Daniel
2 Twin Beds Standard
Stayed in Aug 2023
Solo travelers
24 review
5.0/5
Outstanding
Posted on Dec 19, 2023
The facilities, the service are excellent and the location is close to several restaurants and adds more to the experience.
Guest User
1 Queen Bed Standard
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 28, 2024
great service and comfortable environment
Guest User
1 Queen Bed Standard
Stayed in Jun 2023
Couples
6 review
4.5/5
Great
Posted on Jul 28, 2023
Lovely hotel. There was not shuttle to the airport and the taxi cost 20 euros. The promised coffee and bread was only dry toast and watery juice from a machine. Fine for a place to stay before an early flight.
Anonymous User
1 Queen Bed Standard
Stayed in Jun 2023
Business travelers
31 review
5.0/5
Outstanding
Posted on Jul 23, 2023
A little far from airport and NO direct public transport. Fastest way is take taxi.