Ibis Budget Hamburg City

Ibis Budget Hamburg City Reviews

Ibis Budget Hamburg City

Amsinckstraße 1, Hamburg, 20097, GermanyView Hotel Details
Ibis Budget Hamburg City
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Ibis Budget Hamburg City Guest Reviews

3.5/5
44 review
Verified reviews
Location3.5
Amenities3.5
Service3.5
Cleanliness3.5
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All reviews(44)
Positive reviews(16)
Reviews with photos/video(4)
Negative reviews(6)
Guest User
Standard Loft, 1 Double Bed
Stayed in Sep 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Satisfied with the convenient transportation, very close to the train station. The room is clean and the front desk is very friendly. You can borrow a hair dryer from the front desk. Hygiene: clean and hygienic Service: very good, check-in is very convenient and fast Facilities: nothing hahahahahaha
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Chloe/Gy
Triple Room
Stayed in Sep 2024
Travel with friends
13 review
3.0/5
Posted on Oct 24, 2024
Luggage storage is self-service and costs 2 euros
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Steven Spielberg
Triple Room
Stayed in Aug 2023
Business travelers
22 review
5.0/5
Outstanding
Posted on Sep 26, 2023
The room is quite spacious and bright, the bathroom is a bit narrow, the location is very convenient, you can walk to the shopping mall and Hamburg Central Station in a few minutes, you can even walk to the Warehouse City, it is very convenient.
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Guest User
Standard Twin Room
Stayed in May 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 12, 2023
Very good and spacious
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Pipolata
Stayed in Aug 2023
Solo travelers
3.0/5
Posted on Sep 9, 2023
The hotel location is handy to the central train station and supermarkets and shops, but be warned that it is very close to August - Bebel - Park a very popular place for alcoholics, druggies and the homeless. I accidentally walked passed the park and got a big fright. It is best to make sure you walk on the other side of the Museum für Kunst und Gewerbe Hamburg. I was assured by a local woman that the people in the park are more concerned with themselves than other people, but I was not comfortable being by myself near a large number of people that could behave erratically. My hotel room was exactly the same as other Ibis Budget Hotels that I have stayed in, except it had a strange whine coming through the ventilation system in the shower. It wasn't all the time but it was enough to wake me in the night.
Response from Property: Dear Pipolata, Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Hamburg City. We appreciate your input, as it helps us improve the overall experience for our guests. We're glad to hear that you found our hotel's location convenient for accessing the central train station and nearby amenities. However, we apologize for any discomfort you may have felt in the vicinity of August-Bebel-Park. Your safety and comfort are our top priorities, and we will take your comments into consideration to ensure our guests feel secure during their stay. Regarding the issue with the ventilation system in your room, we're sorry for any inconvenience this may have caused. We will investigate this matter further to prevent such disturbances for future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience. If you have any additional comments or questions, please feel free to reach out. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Feb 23, 2023
Perfect Location - 5 Min walk to Metro and only one station Breakfast was enough and fresh. Rooms are classical ibis rooms but all fine and clean. Only due to climate reasons heating wasn't enough for January
cubexxx
Stayed in Jul 2023
Travel with friends
1.0/5
Posted on Aug 20, 2023
First of all, the hotel is a 1-star hotel which means expectations are low and limited services with the facility. It is in a convinient location with a walking distance to the central station and shopping district. The staff is extremely rude amd arrogant. We arrived as a group of 56 and the receptionist named “C Konschak” had no sense of humour nor any knowledge of how to welcome or handle a group arrival. He made all groups guest sign a sheet which doesnt make any sense as all rooms were paid and we had a group leader. There is no proper lobby are due to the concept of the hotel so we had to stand as a masaive croud with our luggage in the middle of the reception. We advised him to provide all keys to the tour leader to distribute however this request was denied. Similar things happened at check out where the staff did not care of anything during handing over the keys. Besides this all towels were worn / ripped. Breakfast is also a disaster as the capacity is not enough for the amount of rooms and in-house guests. We asked for bus parking and the above mentioned stafffhad no idea also gave us false directions. For those who are travelling as a groups with a large bus, please note thar there is a bus parking slot right next door in the street.
Response from Property: Dear cubexxx, Thank you for taking the time to share your feedback about your recent stay at ibis budget Hamburg City. We appreciate your honest review and are truly sorry to hear about the negative experiences you had during your stay. It's disappointing to learn that you found our staff to be rude and arrogant. We apologize for any behavior that did not meet your expectations. Providing a warm and welcoming environment for our guests is of utmost importance to us, and we are sorry that we fell short in this aspect. We apologize for any inconvenience you faced during the check-in process, especially considering your group size. We appreciate your feedback regarding the distribution of keys and the handling of your group's needs. Your feedback will be shared with our team to ensure that we can improve our procedures for group arrivals. Nontheless it is a German law, that you have to sign the registration cards. Furthermore, we apologize for any issues you encountered with the towels, breakfast capacity, and the lack of proper information regarding bus parking. Your comments are valuable to us and will be taken into consideration as we work to improve our services and facilities. We truly hope that you would consider giving us another opportunity in the future to provide you with a better experience. We will use your feedback constructively to enhance our guest services. Thank you for bringing these matters to our attention. Sincerely, Carsten Woll Hotel Manager ibis budget Hamburg City
aaronmckh
Stayed in May 2023
Travel with friends
5.0/5
Outstanding
Posted on Jun 10, 2023
Very nice hotel, with good access to the Hauptbahnhof and Hafencity. Snack bar isn't 24 hours which is a little frustrating but the staff are very efficient. The Ibis next door has a lot more amenities and an outside seating area. It does exactly what you'd expect an Ibis Budget to do.
Guest User
Stayed in Apr 2023
Other
4.0/5
Very Good
Posted on May 7, 2023
This is a simple but good hotel. The rooms are not big, but clean, and the breakfast good. The location of the hotel is very good, you can walk to most of the attractions in Hamburg. I can recommend the hotel
Guest User
Stayed in Mar 2023
Other
3.0/5
Posted on Apr 7, 2023
Clean but very basic. Thin pillows and minimal amenities (e.g., no hairdryer). Easy to walk to all the major attractions and very close to the train station. Check-in experience was fine. Recommend if you're ok a budget.
Guest User
Stayed in Aug 2022
Travel with friends
5.0/5
Outstanding
Posted on Sep 18, 2022
Location was brilliant due to being close to the main train station. Bed was so comfy, extra pillow was no problem. As the Ibis and Ibis Budget are next to each other you profit from the bar next door open after the Ibis budget reception closes. Breakfast had a huge choice for every taste.
Guest User
Stayed in Apr 2022
Solo travelers
1.0/5
Posted on May 5, 2022
I was not expecting much but I did expect more than a room that resembles a prison cell. Arriving after 10.30 pm I had to check in at the regular ibis. The moment I explained I was booked into the budget side the politeness went down several notches. ‚I should have said. So straight away‘ when the chap on reception could not find my booking. Not that there is a decent sized sign telling customer where how to check in and where they need to go if arriving later. There is a notice in the lift ( two lifts neither working properly) advises that breakfast is available mid to book a slot at the desk… but when you stay in the cheap budget side the main reception desk cannot or does not want to take bookings for the budget side of the hotel. The guy got quite rude about it and raised his voice. Really cannot recommend this place!!! And at €72 it is. It exactly that cheap!!!!
U687MRilariar
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Aug 4, 2024
We had a great time, even though the rooms are small, they are tidy and have everything you need. The staff was kind and friendly and helped us in everything. We even made a mistake on the day of check-out and they didn't charge us any additional costs. We left the hotel at 3:00 pm instead of 12:00 pm.
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Response from Property: Dear Cipria Cipria, Thank you so much for your wonderful review and for sharing your positive experience with us. We are happy to hear that despite the size of the rooms, you found them tidy and well-equipped. We are pleased that our staff was friendly and helpful during your stay and that we were able to help you with all your needs. It was a pleasure for us to offer you a late check-out at no extra cost and we are happy that this helped make your stay even more enjoyable. We hope to welcome you again in the future. Kind regards, Carsten Woll Hotel Manager ibis budget Hamburg City
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jul 27, 2024
My backpack was stolen from the hotel's locker because it was broken into during the night! No spare clothes, no shoes, no backpack after a 2.5 week bike trip through Denmark! An apology was the only response from management!
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JolandaBetschart
Stayed in May 2024
Family
3.0/5
Posted on Jun 10, 2024
Very small room, no storage space. We had splashes on the wall that seemed to be of organic origin. The housekeeping lady didn't understand German very well and called the painter. We explained to her that the problem could probably be solved with a very wet cloth... well... the painter didn't understand German at all. After painting, the splashes were still visible. The ladder to the upper bed squeaked miserably... luckily it was clean.
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