InterContinental Madrid

InterContinental Madrid Reviews

InterContinental Madrid

P.º de la Castellana, 49, Madrid, Community Of Madrid, 28046, SpainSee Hotel Details
InterContinental Madrid
InterContinental MadridInterContinental MadridInterContinental Madrid
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.0/10
Great
47 review
Verified reviews
Location9.0
Amenities8.4
Service9.6
Cleanliness9.1
Filter by:
Sort by:
All reviews(47)
Positive reviews(46)
Reviews with photos/video(10)
Great service(16)
Great location(10)
Awesome stay(9)
Clean and tidy(8)
Convenient location(7)
Easy to get around(6)
Negative reviews(1)
Chinese@Holland
Classic Room
Stayed in Jan 2025
Family
3 review
6.0/10
Posted on Apr 24, 2025
We had to upgrade room to a family suite on spot because we have two young children (4 and 6 years old) very expensive for what it is
Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Giuseppe VincelliGeneral Manager
ValadezAlejandra
Premium Club King Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Jun 7, 2024
My stay at the Intercontinental Madrid was an absolute delight from start to finish. The hotel's location is truly unbeatable, placing me right in the heart of the vibrant city, allowing easy access to all the must-see attractions. The service was impeccable - the staff went above and beyond to ensure my comfort and satisfaction throughout my stay. The highlight for me was the Club Lounge experience; the exquisite service and attention to detail truly made me feel like a valued guest. I highly recommend this hotel for anyone looking for a luxurious and memorable stay in Madrid.
Response from Property: Dear ValadezAlejandra,Thank you very much for sharing your experience in our hotel!We feel really happy to know that you had enjoyed your stay in our hotel and we would like to thank your beautiful words about our staff. We hope to have the chance to welcome you back really soon. Have a lovely day,Best regards,Ana OrtegaFront Office Manager
Guest User
Classic Room
Stayed in Jan 2025
Traveling with friends
1 review
8.5/10
Very Good
Posted on Feb 28, 2025
Very helpful staff ! Room is very big .easy to get taxi.
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager
GCH
Classic Room
Stayed in Dec 2023
Business traveler
3 review
10/10
Outstanding
Posted on Mar 5, 2024
Always is the best, people and everything there is the top one in all Spain
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Giuseppe VincelliGeneral Manager
OliverLi
Premium Club King Room with Castellana View
Stayed in Nov 2023
Couple
17 review
8.5/10
Very Good
Posted on Jan 7, 2024
The lounge is good and good to stay.
Response from Property: Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Giuseppe Vincelli General Manager
Anonymous User
Classic Room
Stayed in Dec 2023
Business traveler
30 review
10/10
Outstanding
Posted on Apr 4, 2024
really top quality for me
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Giuseppe VincelliGeneral Manager
MNAD
Premium Club King Room
Stayed in May 2023
Family
4 review
9.0/10
Great
Posted on Jun 19, 2023
Big rooms
Response from Property: Dear MNAD,Thank you so much for taking the time to share your review .We are so happy to read your comments, glad that you enjoyed your time with us as well as our hospitality. Your feedback is really motivating to our entire team.Thank you again for choosing to stay with us and for the gracious recommendations and we look forward to welcoming you back in near future.Sincerely,Giuseppe VincelliGeneral Manager
Guest User
Premium Club Twin Room with View
Stayed in Apr 2025
Business traveler
5 review
10/10
Outstanding
Posted on May 24, 2025
The room is very nice, there is afternoon tea, breakfast is also OK, the service staff is very polite and very friendly to Chinese people, it is very close to the Royal Palace of Madrid, and there are many restaurants around
Original TextTranslated by Google
6/7
Response from Property: Dear Guest,I would like to take this opportunity to thank you for your feedback that you addressed after staying with us at InterContinental Madrid.It is always refreshing to receive such wonderful comments and I have shared your feedback across all areas of the hotel. We do pride ourselves in providing the best service possible and ensuring that every guest has a friendly interaction and a memorable stay. So pleased also that you particularly enjoyed the recommendations of the concierge team - I trust this made for a very good Spanish experience and a relaxing stay!Once again, I am very happy that you enjoyed your stay here and I hope that I will have the pleasure to welcome you back in the not too distant future. Sincerely,Giuseppe VincelliGeneral Manager
Lamiaaa
Premium Room
Stayed in Apr 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on May 18, 2025
The main purpose of this trip was to visit the Bernabeu Stadium and watch the game. It is very convenient to get to the stadium from here, which is only two subway stations away. Although the hotel looks a bit old, it is clean and quiet, and the service staff are very friendly and kind. The few nights at the InterContinental were the best nights of sleep during the entire Spanish trip.
Original TextTranslated by Google
Response from Property: Dear Lamiaaa,Thank you very much for taking your time and posting your feedback regarding your recent experience at InterContinental Madrid.We are delighted to hear how much you have enjoyed your stay with us. We take great pride in delivering exceptional service and we are glad to know that our team was able to provide you with such a memorable experience. Please rest assured your praising words have been shared with them for further motivation.We really hope we can welcome you back in our hotel, whenever your travels bring you back to Madrid in the future.Sincerely,Giuseppe VincelliGeneral Manager
Guest User
Classic Room
Stayed in Apr 2025
Solo traveler
9 review
9.5/10
Amazing
Posted on May 7, 2025
The location is good, the surrounding environment is quiet and beautiful, 30 minutes walk from Puerta del Sol and other major attractions, 10 minutes from El Corte Inglés, and 20 minutes from the stadium. If you don't watch football, you can actually stay closer to Puerta del Sol or the Grand Palace, which will be more convenient. The hotel is large, but the entrance is small, the lobby is not big, and the decoration is simple and classical. The room is moderate in size, but the room I was given has no view, and the window faces the wall. The breakfast is average, there is nothing to eat, and the variety of fruits is also average. However, this price may not be a particularly luxurious hotel in Madrid, and I plan to try another one next time.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager
michaelguo1982
Premium Room
Stayed in Dec 2024
Family
19 review
9.0/10
Great
Posted on Feb 1, 2025
The hotel is in a very good location, and the service staff in each position are very nice Facilities: Due to the long history of the hotel, some facilities are a little old, but they are still very convenient to use. The room size and intelligence of European hotels and domestic hotels cannot be compared, but the cultural heritage atmosphere is better. Service: The service is particularly good, because it is Chinese New Year, champagne is given🍾
Original TextTranslated by Google
Response from Property: Dear michaelguo1982,Please let me thank you for taking the time to share your review with us all after your recent stay at InterContinental Madrid.I am very pleased to see that we met your expectations and that you really appreciated the service provided by our staff,Rest assure that I will celebrate your comments with the entire team.We all look forward to welcoming you back in a vey near future.Yours sincerely,Giuseppe VincelliGeneral Manager
YuzhouchaojiwudixiaoU
Classic Room
Stayed in Oct 2024
Traveling with friends
5 review
8.0/10
Very Good
Posted on Dec 30, 2024
The room is not big, but it is considered big in Europe. The sanitary conditions are good, and there are no dead corners. The hotel doorman's attitude is average. After I helped with the luggage and gave a tip, his attitude changed immediately. When I went out again, he immediately opened the door for us and asked where we were going and whether we needed help. When I returned to the hotel at night, the night bed was made, and snacks and a jar of honey were given as gifts.
Original TextTranslated by Google
6/11
Response from Property: Dear YuzhouchaojiwudixiaoU,Please let me thank you for taking the time to share your experience with us after your recent stay.We are happy to see that we met your expectations, and look forward to welcoming yo bac in a very near future.Sincerely,Giuseppe VincelliGeneral Manager
Feitiannvwudingdangmao
Premium Room Club Lounge Access
Stayed in Oct 2024
Couple
32 review
10/10
Outstanding
Posted on Nov 11, 2024
The room is not big, but the location is excellent. It is within walking distance of Serrano Street, and is also close to the airport and the Bernabéu Stadium. When booking this room, you can also enjoy the club membership treatment, snacks and supper are very rich, and breakfast is also enjoyed separately in the club. It is an old hotel, and the service is definitely impeccable.
Original TextTranslated by Google
Response from Property: Dear Feitiannvwudingdangmao,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Giuseppe VincelliGeneral Manager
Yandong
Classic Room
Stayed in Jan 2025
Couple
6 review
9.0/10
Great
Posted on Feb 12, 2025
Good things: good location, two subway stops from the Bernabéu, less than 20 taxi ride to the airport, close to other places in the city; good breakfast, with a wide variety of options. Bad things: the room is too small, not cost-effective
Original TextTranslated by Google
Response from Property: Dear Yandong,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us.Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team.I would like to thank you for your positive feedback .I hope your return journey was a smooth & enjoyable one, and look forward to the opportunity of welcoming you back to the InterContinental Madrid in the near future.Sincerely,Giuseppe VincelliGeneral Manager
Fengxiangdeshuiping
Classic Room
Stayed in May 2024
Couple
4 review
8.7/10
Very Good
Posted on Jul 28, 2024
When my friend helped me book a hotel, he made a small mistake and missed the last night before returning to Madrid from Barcelona. At around 4pm, I went to UVE hotel to pick up the luggage I had stored there. I sat on the sofa in the lobby and chose the hotel I would stay in that night. After a lot of hesitation, I chose the latter between the new designer hotel and the old international chain hotel. InterContinental Madrid opened in 1953 and is a truly old hotel. The lobby is very small, and several uncle-level doormen greet guests enthusiastically, but it also seems very crowded. The check-in front desk is also very small, shrinking to the left of the revolving door entrance. An Indian guy received me to check in, and the communication was very smooth. The room fee was about 2500rmb, and the full amount had been paid on Ctrip. The pre-authorized deposit was only 50 euros. When I swiped the card and entered the password, the POS machine only showed four digits. I said my password was six digits, and he was also stunned, and turned to ask the Spanish girl next to him. The girl said it didn't matter, just enter it directly. Sure enough, when I pressed the fifth and sixth digits, the * on the screen naturally increased and displayed. It’s the first time I met, I said. Yes, also my first time. He said. The elevators in European hotels are very small, which is not suitable for their tall and strong stature. After completing the formalities, the young man specifically reminded me that I could hand over my luggage to the porter, and the uncle also came over with expectation to take the luggage. Just like when I got off the car at the door, I declined. The suitcase was very light, and I only had 10 euros in banknotes on me, and I was reluctant to tip. The hotel built 70 years ago shows traces of time and aesthetic style everywhere. The corridor is quaint and simple, and it is not even designed and aesthetic, as if it is a staff dormitory. The only decoration is the picture frame on the wall. It is not a painting, but a street scene of Madrid a hundred years ago, which complements the temperament of the old store. The sense of history is also reflected in the air conditioner. Honeywell is almost extinct in China, which is occupied by Gree and Midea; in the air conditioner market dominated by LCD panels, the knob-type temperature control panel is almost an antique. I stayed for only one night, for only a dozen hours in total. I had to check out and return home at around 9 o'clock the next day, so I chose a small standard room of 25 square meters for one night. The daily rent of this room was 100 yuan per square meter. The area was small. A 1.5-meter bed, a small desk, and a TV cabinet almost filled up all the space in the bedroom. I could only spread my luggage on the desk. The TV was not facing the head of the bed, but was placed against the right wall. That night in the Champions League final, Real Madrid defeated Dortmund 2:0 to win the cup. I watched the second half with my neck twisted and my waist supported. The bathroom was also small. Byredo's bathroom products made a comeback. This Swedish perfume brand was acquired by the Spanish Puig Group in May 2022, which may play a decisive role in entering the Spanish market. It was a good night's sleep. I didn't have time to go to the swimming pool in the morning like I did on weekdays. I got up early and went downstairs to the restaurant directly. In the small elevator car, I met a European father and daughter. The girl was slender and dignified, standing tall, about 1.8 meters tall, which was really pleasing to the eye. When the elevator door opened, the uncles in the lobby were still enthusiastic, and took the initiative to ask about needs and guide the direction to the restaurant. The wife said that this time she understood first, over the piano. The beautiful girl standing at the front desk of the restaurant led us into the bright inner hall. The passing waiter uncle and girl greeted us, but it was not the most common morning for foreign guests in the world. A phrase with many syllables. Later I thought it should be the Spanish good morning, Buenos dias. The moment I turned into the inner hall, my eyes lit up. In addition to the bright sunlight reflected from the large glass windows, it was also because of the romantic atmosphere created by the tableware and flowers. Taipei Mandarin Oriental has always been the ceiling of hotel buffet breakfast in my mind. I didn't expect that I would give an unexpected surprise to the Madrid Intercontinental, which I had to deal with for one night. First of all, there are a lot of varieties. There are more than a dozen kinds of bread, extending from the inner hall to the outer hall; cheese, ham, and fruits are too many to count on one hand. Secondly, it is of high quality. Spanish ham is world-famous. The worst whole ham costs 30 euros per kilogram. The price of slices of 100% Iberian black pig is several times higher. The breakfast here is full of jamon, with evenly distributed fat and a very moist taste. You can tell the quality is not low when you eat it. It was also in Spain that I developed the habit of eating cheese for breakfast every day. Although I can't tell the types and names, the rich milky fragrance and different flavors make people appreciate the magic of microbial fermentation. The sunny Iberian Peninsula is rich in fruits and has sufficient sugar. The restaurant carefully uses small cups to package them, which is convenient for eating and more effective in preventing waste. Two grades of cherries are mixed, and that breakfast realizes the freedom of ham, cheese, and cherries. When there are few people, one or two waiters in the inner hall will take care of it. When there are more guests, it will increase to three people. The men are generally older and should be senior employees of InterContinental. The temperament is consistent with the old hotel. The girl that day looked like a Latin American. There was a clear difference in the service she provided to us and European and American guests. She walked around with a coffee pot, asked all the guests at the neighboring tables, but never came to our table. I observed her carefully and found that she was really serving dishes to people. The two uncle waiters were completely different and treated everyone equally. I was reluctant to leave when I checked out.
Original TextTranslated by Google
6/19
Response from Property: Dear Fengxiangdeshuiping ,Thank you for choosing to stay with us at InterContinental Madrid and for sharing your extensive experience with us all.It is a real pleasure to hear that you had such a nice experience and hope that you are planning to come back again.We just strive to provide the best service to all our guests, and I am extremely pleased that you enjoyed your time with us and that all the aspects of your stay were so convenient. We look forward to welcoming you back in a very near future.Sincerely,Giuseppe VincelliGeneral Manager