Name: Homewood Suites by Hilton Madison West
Address: 479 Commerce Dr, Madison, Wisconsin, 53719, 479 Commerce Dr, Overseas, United States
Rating: 4.6

Homewood Suites by Hilton Madison West Reviews

Homewood Suites by Hilton

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酒店有很大一個停車場，可以免費停車；旁邊100米內有2個超市，可以買蔬菜水果牛奶之類的生活用品，很方便；旁邊50米內有個很大的健身房，有酒店卡衹需要10美元，健身MALL裏有吃飯的地方；酒店環境優雅，很乾凈，大堂一直有熱水、咖啡、水果和冰水等供應；附近出門可以跑步，社區很安全；但注意酒店價格變動有點大，有時候偏高，可以根據實際情況調整和選擇。

部屋にミニキッチンがあり、便利でした。
ロビーには常にコーヒーやお茶と、オレンジ・りんごがあったのも嬉しいです。

朝ごはんはシンプルですが、十分満足できます。

ダウンタウンからは離れていて、観光には便利ではありませんが、バス停が近くにあります。
また、近くに二つのスーパーがあります。

ただ、普通の家庭用の大きな冷蔵庫があり、ほとんど使わないのにずっと稼働しているのは電力がもったいないとかんじました。

經常住Homewood，這家屬於挺不錯的一家，特別適合家庭出行。

Restaurant

24-hour front desk

Parking

Luggage storage

Wi-Fi

Smoking area

Pets allowed

Breakfast

Non-smoking room

All Languages

English

Chinese

Japanese

All Room Types

King Studio Suite-Non-Smoking

One-Bedroom King Suite-Non-Smoking

Mobility/Hearing Accessible King Studio with Roll in Shower

Hotel purports to be pet friendly, which is why I chose them for my stay for me and my dog who is visiting the University of Wisconsin to start radiation treatments for her very painful bone cancer.   The reservation date was supposed to be November 15 but somehow it was made for the 14th in error. I'm sure it was my fault somehow even though I double checked the dates before pressing enter. I have been going through a lot, which I what tried to explain to the hotel. I asked them if they could switch my reservation to the 15th but they refused.   My dogs radiation treatments are costing me almost $4000 out-of-pocket for just these 2 days alone, so in order to be able to afford the hotel stay that I needed to use all my reward points from Hilton to book the reservation.   The manager, Aaron, was rude and very matter of fact. He didn't care about my dilemma and refused to help me.  He charged me charged me $108 (which included using my 10,000 Hilton rewards points) Money I couldn't afford but I had to afford to take care of my fur-baby girl.   He told me he had no ability to refund my money, and then I would have to call Hilton honors directly for them to help me, which was a lie.    I called Hilton rewards, asking them for assistance and they told me the only person that could give a refund and to assist with my reservation for the 15th would be the manager at the hotel itself.   They refused to advocate on my behalf as one of their loyalty rewards members  So now after driving three hours early this morning… instead of me, being able to stay in in Wisconsin for my two day treatment, I will now have to drive three hours back home tonight and then turn around and get my dog with cancer back on the road again at 4 AM to drive another three hours there and three hours back tomorrow to get her second day of radiation treatment.   Hilton is a big company and they could've helped me. They have no compassion. All they care is about money, no matter how they get it.    $108 does not mean a lot to them but right now it's the world to me. And they refused to help me.  If you're ever in Madison, Wisconsin please give your business to a hotel chain that actually cares about their customers. Loyalty doesn't mean anything to them.   When push comes to shove, you are nothing more than a dollar sign to them.  And the manager definitely treats you like one..

Great location, easy to find. Close to restaurants and shopping. Staff was very friendly and welcoming. Our room was very clean and the bed was super comfortable. Would definitely stay here again if we are in the Madison area. Highly recommend!

I have been coming to this homewood for the last 14 years for various visits. 14 years ago it was a great hotel. Modern, well kept, clean. Now imagine if you never did anything over those 14 years. That's what has happened. The mattress feels like a 14 year old mattress. The pillows are worn and I needed 3 just to get the same support as the one I have at home. The ceiling fan in my room moves so much that the light is flickering and I feel it is a safety hazard.  The front desk staff is less than helpful. I asked for a pillow on my first night when I arrived. They didn't have any. I called ahead and told them my wife and 2 small children were staying with us. They gave us 3 bath towels. I got more from the front desk and the next day house keeping took the extra towel. I got a late start to my day and saw a house keeping cart 2 rooms over making up a room. I had had my DnD sign up, so I removed it and I asked the Asian lady receptionist to radio house keeping to see if they could still do house keeping. She didn't radio and said they probably would. Got back, and nope no house keeping.  The evening reception use to be every weekday now it's 1 day a week. Staybridge up the road is 3 days a week and it's a lower price.  The breakfast is...a fraction of what it was. The pancakes are cement disks, and the food and fruit, bananas greener than a pine tree, is barely edible. The food feels recycled from day to day.  I stayed for 9 days but sadly this will be my last. There are much better accommodations to be had in the area and 3 new hotels near by.  After 14 years, it's sad to say goodbye.

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Discover 101 Homewood Suites by Hilton Madison West reviews, rated 4.6 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Homewood Suites by Hilton Madison West Reviews: 101 Verified Reviews Latest 2024 | Trip.com

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