Regency Art Hotel

Pessoal simpático.

專業，專業，專業 大推 附近景點多

1. The room given by the hotel did not match what was shown on the booking page. After communication, the room change continued to not match the page message. I called the front desk to ask the question again. The supervisor responded later and refused the change (their solution was to torment the guests). I proposed that I would not accept the room change plan and either get a discount or not deal with it. The front desk sent me a breakfast coupon because I had to catch a flight and there was no need to continue to refuse. The manager called at 23:30 to change the suite. The child had already fallen asleep and I refused again (really tormenting guests is their solution). 2. After getting up the next morning, I had a large red rash on my body. I showed it to the front desk. After Ctrip contacted the hotel, the hotel replied that they would not take any measures or respond or deal with it. This shows that the hotel hygiene is very poor! 3. Objective evaluation of hardware: The hotel is in an average location, so the price is cheap, the lobby is high-end, and the rooms are old, especially the toilet smells bad.

I saw on Trip.com that the rating was for a five-star hotel, but it turned out that my son looked at it on Google and saw that it was four stars. I feel like he was fooled this time, because if that was the case, we would not have chosen this hotel. We booked two The hotel bed was very dirty, with black spots and mold. In addition, the room had a peculiar smell. It was really uncomfortable. I asked to change rooms and the waiter was very slow because it was already one o'clock in the morning. We were sitting in the lobby waiting to change rooms. But after the room was ready, the waiter never informed us that we could go to the room. We continued to wait in the hotel lobby. After waiting for a long time, we asked again and found out that we could go to the room. The bathroom shower was very dirty and had black spots. , the carpet is black and smells bad. We have changed rooms and they are the same as before. They are moldy and smelly. We only stayed for one night so we don’t have many requests. We also didn’t ask to change to other rooms because it was already late at night. It’s just I don’t know why trip.com told me this is a five-star hotel. But I’m sure this is not a five-star hotel because it’s really very bad.

There have been a lot of ** groups recently, and the lobby and rooms smell very ugly!

It’s my second time to stay here. Although the facilities are older, especially the shower in the bathroom, the staff’s service attitude is enthusiastic and efficient. When I ask a question, someone will solve it immediately. This time, the room faces the sea and overlooks the Macau Peninsula👍 This time also comes with breakfast, which is as delicious as last time!