Hotel Okura Macau

設施：很好 衞生：很好 環境：很好 服務：很好

The room was very nice, the service was also very good, thanks to the brother at the front desk, who gave us some small gifts very enthusiastically. I also like the hotel's sports facilities, especially the swimming pool and Tianlang Taoyuan.

The service is attentive. I stayed at the Okura Hotel with my mother. All the staff tried their best to assist with check-in, room wifi, pillows, various toiletries, and even reservations for dining out, etc. I would like to express my gratitude. Thank you.

Very satisfied, a little bear was given when checking in~ The room service is very good, and Tianlang Taoyuan is also very fun! The massage chair on the 29th floor is really relaxing! The only drawback is that there are always no rooms...

Yuri at the front desk had a very kind and lovely smile. He personally escorted us to the room and introduced us to the hotel's swimming pool, gym, and Tianlang Taoyuan. They also asked me about my itinerary for the day and prepared a birthday cake for me and sent it to the room. When I got to the room, I found that the Guest Experience team had decorated the room with birthday balloons. Thank you very much. Yuri also offered to take photos for us, which was very considerate. When we returned to the room at night and saw the turndown service, they prepared fruits and birthday cards. Since we were not in the room, they also put the cake in the refrigerator for us. The overall experience is very good. I will definitely choose Hotel Okura again if I have the opportunity in the future!

I feel that the hotel mainly provides services to ** customers, so it is generally difficult to book. The service is indeed OK, after all, the hotels in Macau are generally of good quality. The scenery is nothing special, but it is still very convenient for shopping.