Intercontinental Hotel & Resorts Hotels in Lyon

I was very disappointed with our stay at this hotel. Unfortunately, we encountered a few not very friendly staff at the reception. They didn’t do anything in particular that we would consider rude - but they just had a cold attitude. Some of their staff seem to have treated other guests a little differently for instance walking them to the lift and giving them more information about the hotel. This really impacted our experience at the hotel. However, I must say many of their staff were amazing, just a handful that were very cold and dismissive and this is not the level of hospitality you would expect from such a renowned hotel. The room also looked and felt quite different than what is shown on trip.com and their official website. I would still highly recommend this hotel if you’re visiting Lyon!