Sofitel Luxembourg le Grand Ducal - Photo Gallery
Sofitel Luxembourg le Grand Ducal
No.2 of Premium Hotels in Luxembourg
No.2 of Premium Hotels in Luxembourg35 Rue du Laboratoire, 1911 Bonnevoie-Nord-Verlorenkost, Bouneweg-Nord-Verluerekascht, Luxembourg, 1160, Luxembourg
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Rooms (46)
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10/10
CChuanyouce
10/10
LigoumaologExterior
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8.5/10
Light WalkerDining (51)
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10/10
CChuanyouce
10/10
CChuanyouceLeisure & Recreation (21)
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Business Facilities (7)
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Public Areas
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8.5/10
Guest User
9.0/10
Guest UserUser Uploads (88)
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10/10
Guest User
9.0/10
Guest User
10/10
Ligoumaolog
9.0/10
Anonymous User
10/10
Guest User
10/10
LigoumaologNear Hotel (32)
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8.0/10
Anonymous User
8.0/10
Anonymous UserOther hotel pictures (60)
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10/10
CChuanyouce
10/10
XiaoyuanmanPhoto Categories
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1 night
Guest Reviews
9.1/10
Great
49 review
Verified reviewsLocation9.3
Amenities9.2
Service9.1
Cleanliness8.9
Guest User
Superior Room
Stayed in Apr 2023
Family
3 review
Outstanding
Posted on May 29, 2023
Very good except high price ,nice view .
Response from Property: Dear Guest, Thank you for taking the time to give us such a perfect rating and for sharing this beautiful photo regarding your experience at Sofitel Luxembourg Le Grand Ducal. We are glad to know that you truly enjoyed your stay with us, especially our prime location and our panoramic view over the city of Luxembourg. We would be more than delighted to welcome you back again in the future. Best regards, Fernando López Lens, General Manager
Guest User
Classic Room
Stayed in Apr 2025
Traveling with friends
53 review
Great
Posted on May 9, 2025
You can park outside the hotel lobby for a short time to unload your luggage. There is free parking service. Parking seems to be 30 euros/day (deducted from the pre-authorization after leaving the hotel). The room area is relatively large, but the shower room in the twin room is glass and translucent, which is really strange for friends to stay. The washbasin is large enough for two people to put their cosmetic bags on one side without affecting each other. The toilet is a separate room, and it is unreasonable that the toilet does not have a trash can.
The mini bar in the refrigerator is all free, with enough drinking water and drinks. There is a good view outside the window. The hotel can reach various attractions in the city walk about 1 km, which is very convenient.
The hotel breakfast is on the 8th floor, with an unbeatable view outside the window and a rich breakfast. The picture shows only a part of it.
Original TextTranslated by Google
6/20
Response from Property: Dear Guest,Thank you for taking the time to rate your experience at Sofitel Le Grand Ducal and to share these wonderful pictures!We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future in LuxembourgSincerely,Fernando López LensGeneral Manager
ShiminTnvshi
Classic Room
Stayed in May 2025
Couple
11 review
Posted on Jun 24, 2025
The location is very good. I went out to play when I arrived at the hotel. I took a shower late at night and found hair in my bathrobe. It was too late and I was too tired to bother. I told the hotel front desk about this the next day. They were very nice and kept apologizing. I asked them to replace it with a new one because I had doubts about the hygiene of the entire hotel because of this hair. The front desk manager and others said they would compensate me for something. I said forget it and went out to play again.
When I returned to the hotel after playing for 5 hours, the room card was invalid! The front desk swiped the card again and went up to the room. I found that it was being cleaned. They were very nice and hoped that we could wait for 20 minutes. We went down to the lobby and waited for 20 minutes before going to the room. I found that the bathrobe with other people's hair was still there. They didn't replace it for me! ! ! I was speechless. I complained to Ctrip, and the result was that everyone from the cleaning staff to the manager came to my house. I kept insisting that it was a bathrobe, but everyone who handled it asked me if it was a towel. I was even more tired to deal with it. They directly told me not to come again and apologized. In addition to being very nice and saying sorry, from the front desk to the back-end, even the bathrobe and towel were not clearly communicated. This hotel should have been my good memories, it was so disappointing!
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback. We are deeply sorry to hear about the hygiene and service issues you encountered during your stay, and we value your opinion. Please note that there was a miscommunication during your stay as the team understood that there was an issue in the bathtub, not with the bathrobe. We do apologise for any confusion, the team indeed deeply cleaned the bathtub instead.We do hope to have the pleasure to welcome you on a future occasion to provide you with a spotless room and smooth experience,Best Regards,Fernando Lopez LensGeneral Manager
Ligoumaolog
Classic Room
Stayed in Mar 2025
Solo traveler
42 review
Outstanding
Posted on Apr 15, 2025
The front desk was very friendly and would ask about your needs. The room was very spacious and well-equipped. There was also a free minibar, so you no longer had to worry about being thirsty. The bedding was very comfortable and the shower experience was great. I was very satisfied. The breakfast had a wide variety and was very delicious. I really liked it.
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6/8
Response from Property: Dear Ligoumaolog,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager
CChuanyouce
Classic Room
Stayed in Feb 2025
Traveling with friends
29 review
Outstanding
Posted on Mar 2, 2025
It's only an 11-minute walk from the train station and about 10-15 minutes to the old town. The location is really great!
The hotel facilities are all new, the rooms are large, the dry and wet separation design is praised, and the supplies are also good, but the location of the shower room is a bit inhumane (a bit open).
All mini bars are free, and I was upgraded to a room with a better view. It was really amazing when I opened the curtains.
The bedding was a bit soft, but overall the sleep was good. (But I need to complain that we who live on the 7th floor were disturbed quite a lot by the music in the bar upstairs at night. It was almost 1 o'clock when the sound became quieter).
Breakfast is on the top floor, and the whole view is really great! We were lucky enough to sit by the window, which improved our breakfast experience! The breakfast selection is pretty good, with some a la carte + buffet. The taste is not particularly good but I am very satisfied!
Finally, I would like to give a big thumbs up to the service here, everyone is so patient and friendly! The guy at the front desk could speak a little Chinese and gave us chocolates.
Original TextTranslated by Google
6/15
Response from Property: Dear CCP9109,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed our prime location and that it was convenient for exploring both the train station and the old town. It’s great to know that you appreciated the hotel facilities, spacious rooms, and the thoughtful design of our dry and wet separation.We’re delighted you enjoyed the complimentary mini bar and the upgraded room with a stunning view! It’s wonderful to know that opening the curtains was a highlight for you. We appreciate your feedback regarding the shower room setup and the bedding; we will certainly take these comments into account as we continue to improve our guest experience.We sincerely apologize for the disturbance caused by the music from the bar above, and we appreciate your understanding. We will investigate this matter to find a suitable solution for light sleepers. We’re also glad to hear you enjoyed breakfast on our top floor while taking in the beautiful views. Thank you for your kind words about our breakfast selection; we are always looking to enhance our offerings further. Lastly, we’re thrilled to hear that our staff made a positive impression on you! We pride ourselves on providing excellent service, and it’s great to know that our team was helpful and accommodating during your stay.Thank you once again for your review. We hope to welcome you back in the future for another amazing experience!Best regards, Fernando López Lens General Manager
Anonymous User
Classic Room
Stayed in Jan 2025
Traveling with friends
2 review
Great
Posted on Mar 2, 2025
Location: Not far from the train station, not far from the center and relatively quiet
Facilities: The room is of a good size and clean. But like other European rooms, there is no toothbrush or toothpaste, so you have to prepare it yourself!
Service: The front desk has no problem communicating in English and the attitude is also good
In addition, there is no city tax here, which really saves a lot of trouble
Original TextTranslated by Google
Response from Property: Dear Cherished guest,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our location convenient—being close to the train station and city center while still maintaining a quiet atmosphere is something we strive for.We're glad that you enjoyed the size and cleanliness of your room. We appreciate your understanding regarding the absence of toothbrushes and toothpaste; we encourage our guests to pack these essential items, but we will certainly consider your feedback for future improvements.It's great to know our front desk team was able to assist you in English, and we truly value your kind words about their attitude. We're also pleased that you found our policy of not charging a city tax beneficial for your stay.Thank you once again for your thoughtful comments. We hope to welcome you back in the future!Kind regards,
Guest User
Luxury Room
Stayed in Nov 2024
Solo traveler
2 review
Amazing
Posted on Dec 28, 2024
The location is very close to the train station, and it is very convenient to walk to the old town. You can see the panoramic view of the old town from the room, which is really beautiful. The service is also very good, and a small cake was given for my birthday.
Original TextTranslated by Google
Response from Property: Dear Cherished guest,Thank you for taking the time to review your experience in our hotel.We are delighted to know that you appreciated our prime location.Your mention of our team's excellent service is much appreciated and we will make sure to let everyone know that you acknowledged their efforts. We are pleased to know that you appreciated the high standards of our service that we strive to uphold. We look forward to welcoming you back soon. Sincerely, Fernando López Lens General Manager
Xiaoqiaotongxuejoe
Classic Room
Stayed in Jul 2024
Solo traveler
49 review
Outstanding
Posted on Aug 24, 2024
The service is very good, and they provide more than just water, just like the Portuguese hotels, 2 bottles of water and 1 bottle of juice every day! ! ! This is the 5-star standard!
The view from the room below
Original TextTranslated by Google
Response from Property: Dear Xiaoqiaotongxuejoe,Thank you for sharing this positive review, we are delighted you’ve enjoyed your recent stay.We strive to create memorable hotel experiences and we are happy to hear that our ambassadors enhanced your stay through their professional and attentive service. We hope to see you again soon!Sincerely, Fernando López Lens General Manager
Guest User
Classic Room
Stayed in Aug 2024
Solo traveler
7 review
Outstanding
Posted on Sep 8, 2024
Very good, upgraded the room type. Pleasant scenery and good facilities
Original TextTranslated by Google
Response from Property: Dear Cherished Guest,Thank you for taking the time to rate your experience in our hotel.We are delighted to know that you appreciated our services and our view and we hope to have the pleasure of seeing you again in the future.Sincerely, Fernando López Lens General Manager
Xiaotangyuantaba
Classic Room
Stayed in Jun 2024
Family
15 review
Outstanding
Posted on Aug 15, 2024
This hotel is highly recommended. You must book a room with a view. You can see the beautiful scenery of the entire Luxembourg Valley. The room is also very large and looks very new. It is indeed a high-end brand hotel among the five-star hotels of the Accor Group. The breakfast area has a 360-degree view of the scenery without dead ends, and the breakfast is very rich. It is the most satisfactory one among several hotels in Belgium and the Netherlands. The location may be average because we didn't go out to visit much. Because we went out, the driver directly sent us to the old town to play.
Original TextTranslated by Google
Response from Property: Dear Xiaotangyuantaba,Thank you for taking the time to review your experience in our hotel.It is thrilling for us to see that your latest stay was nothing but a flawless one. Indeed, we all as a team always strive to create a perfect experience to all our guests. Knowing this was the case for you is truly rewarding for all of us. We look forward to welcoming you back in the near future. Sincerely, Fernando López Lens General Manager
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