Zhipu Light Luxury Hotel (Kaiyuan Avenue)

Zhipu Light Luxury Hotel (Kaiyuan Avenue) Reviews

Zhipu Light Luxury Hotel (Kaiyuan Avenue)

12th Floor, Unit 2, Fashion Apartment Building, Kaiyuan No. 1, Xinyi Street, Luolong District, Luoyang, Henan, ChinaSee Hotel Details
Zhipu Light Luxury Hotel (Kaiyuan Avenue)
Zhipu Light Luxury Hotel (Kaiyuan Avenue)Zhipu Light Luxury Hotel (Kaiyuan Avenue)Zhipu Light Luxury Hotel (Kaiyuan Avenue)
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Guest Reviews

9.1/10
Good
691 review
Verified reviews
Location9.2
Amenities9.0
Service9.2
Cleanliness9.1
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All reviews(691)
Positive reviews(658)
Reviews with photos/video(213)
Awesome amenities(88)
Classy environment(60)
Large rooms(54)
Many amenities(42)
Friendly front desk staff(30)
Easy to get around(24)
Good audiovisual experience(14)
Good sound insulation(12)
Negative reviews(33)
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in May 2024
Solo traveler
1 review
9.5/10
Amazing
Posted on Jun 20, 2024
I had a great stay. The room was clean, spacious and had a great view. I’ll definitely stay again on my next trip to Luoyang!
Response from Property: 感謝您的讚賞和好評，您的滿意是我們前進的動力，我們會繼續不斷努力，為您提供更好的服務！
Valky
Delicate Ultra HD Cinema Room (Ultra HD Projection VIP+Zero Pressure Mattress+Comfort Sleep)
Stayed in May 2024
Solo traveler
15 review
6.0/10
Posted on Jun 30, 2024
The hotel was average, overall ok but after leaving they contacted me and wanted to charge extra 30 yuans from the caution because the towels were a bit dirty with makeup, which didnt make any sense since they just need to be put inside washing machine and they back to normal. Never had this type of comment or charge about towels in any other hotel and overall seemed like just an excuse to take the caution money. so definetively wouldn't stay there again
Response from Property: Dear Guest, We feel very sorry for your bad experience. Because when you checked out, the cleaning saw that there were some cosmetic stains on the bath towel you had used, which should have deducted 30 yuan of special treatment costs. But consider again and again, we try to deal with it as much as possible, so we did not deduct the result of the consultation of your deposit, here stains with washing machine simple cleaning is unable to wash clean, we are trying to find a way to clean up these stains, If you can't get rid of the bath towel, other guests will not be able to use it. If it is scrapped, the cost will be very high. You need to find a professional person to do special treatment. If there is no special situation, we will definitely not deduct the deposit for no reason. If there is something wrong, we will correct it in time. Thank you for your supervision and support on the road of growth, and look forward to seeing you again to witness our improvement, so that other customers have a better experience!
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in Mar 2024
Family
20 review
3.0/10
Posted on Apr 20, 2024
The room was mediocre. I looked at the hair and pillows, which were not very good. I thought it was too late, so I didn't find the store with my family and children. I checked out at 7 o'clock the next day. I contacted the customer service and they said that the deposit would be refunded when the cleaning came. I went to work at 9 o'clock. I contacted them at 10 o'clock and they said they were waiting. I haven't verified it yet. I don't know what to take a photo. The things in the room are very old. Fortunately, I brought my own water cup, otherwise, the kettle was black, and the wall was speechless. What is the deposit? I am speechless about the store's service. Hygiene
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Response from Property: 尊敬的客人對於您的店哦我們深感抱歉，這邊已經和阿姨們説過了，把房間細心打掃，不出現一根頭髮，水壺也已經全部檢查清理乾淨了，下一步，我們會狠抓衞生，互相檢查監督，不斷改進提升，讓下一位客人體驗到好的入住體驗！
Kaixinziyou
Guestroom (Double Bed)
Stayed in Mar 2024
Traveling with friends
12 review
10/10
Outstanding
Posted on Apr 13, 2024
The spacious and bright apartment is more fully equipped than a hotel. The room has a refrigerator, washing machine and induction cooker. It is cleaner and quieter than a homestay. The front desk staff are all pretty and polite, like the girls next door, gentle and sensible.
Original TextTranslated by Google
Response from Property: Dear customer, we are very grateful that you took the time to leave a positive review for our hotel. We will continue to work hard to improve our services and facilities to provide you with a more comfortable and pleasant accommodation experience. Thank you for your support and trust
Mopoailun
Guestroom (Double Bed)
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 12, 2024
Very good, the hygiene is better than I expected, the room is bigger than I expected, very clean, there are disposable items, the service attitude is also good, it is quite convenient. The bed is quite comfortable, the quilt is also relatively soft, and I feel that the cost performance is very high.
Original TextTranslated by Google
Response from Property: Thank you very much for your good review of our hotel. We are glad that you think our room is clean, well-equipped and overall good value for money. We will continue to work hard to improve the quality of our service and provide you with a more comfortable accommodation experience. Thank you again for your support and good review
Guest User
Delicate Ultra HD Cinema Room (Ultra HD Projection VIP+Zero Pressure Mattress+Comfort Sleep)
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 4, 2024
It was my first time staying in an apartment-style hotel and the experience was pretty good. The room facilities were very complete, and the best experience was the 100-inch screen projection, which had a fast connection speed and good picture quality.
Original TextTranslated by Google
Response from Property: Thank you for your review
Guest User
Guestroom (Double Bed)
Stayed in Mar 2024
Other
1 review
10/10
Outstanding
Posted on Apr 30, 2024
The room is well-equipped, clean and tidy, and the location is good. Recommended
Original TextTranslated by Google
Response from Property: Thank you for your appreciation and praise. Your satisfaction is our driving force. We will continue to work hard to provide you with better services!
Guest User
Guestroom (Double Bed)
Stayed in Mar 2024
Solo traveler
9 review
10/10
Outstanding
Posted on Apr 3, 2024
The hotel has a very good environment, is clean and hygienic, has complete facilities, good scenery, and a good front desk service attitude. Overall it is a perfect score!
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Response from Property: thank you for your support
Mochaqingzhinatie
Guestroom (Double Bed)
Stayed in Feb 2024
Solo traveler
13 review
9.0/10
Great
Posted on Apr 2, 2024
I upgraded the room type with Ctrip membership. The room is larger and not cramped for one person. I chose the window-to-room layout, which is not noisy, but there is dust under the table and I need to pay attention to clean it. There are many restaurants and supermarkets around, and it is also very convenient to take the bus directly to the scenic spot.
Original TextTranslated by Google
Response from Property: Thank you for your appreciation and praise. Your satisfaction is our driving force. We will continue to work hard to provide you with better services!
Guest User
Guestroom - Double Occupancy (Double Bed)
Stayed in Mar 2024
Family
3 review
10/10
Outstanding
Posted on May 2, 2024
Hygiene: Good Environment: Good Environment: Good Service: Good All are good
Original TextTranslated by Google
Response from Property: Thank you for your appreciation and praise. Your satisfaction is our driving force. We will continue to work hard to provide you with better services!
MGlocx
Guestroom (Double Bed)
Stayed in Feb 2024
Business traveler
88 review
10/10
Outstanding
Posted on Mar 19, 2024
Environment: Very good, clean, fresh air, first time here, will come again next time. Worth recommending, great, great, the boss's service attitude is very good, very good, very good
Original TextTranslated by Google
Response from Property: Thank you for your review!
Anonymous User
Guestroom (Double Bed)
Stayed in Feb 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 17, 2024
The environment is good, the surrounding facilities are good, there is a Dazhang supermarket downstairs, there are many restaurants, it is also close to the Longmen Grottoes, the front desk lady is also very nice, a good choice
Original TextTranslated by Google
Response from Property: Thank you for your review
Guest User
Guestroom (Double Bed)
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 2, 2024
The room is very good. The hotel is located close to major attractions. I am very satisfied. The front desk staff also upgraded the room type for free. I will stay here again next time! ! Recommended index five stars ! ! !
Original TextTranslated by Google
Response from Property: Thank you for your appreciation and praise. Your satisfaction is our driving force. We will continue to work hard to provide you with better services!
Guest User
Guestroom (Double Bed)
Stayed in Jan 2024
Traveling with friends
3 review
10/10
Outstanding
Posted on Mar 1, 2024
I have stayed here many times. The room is clean and hygienic. It's just that this time it is a little smaller than the room I booked before. There are no other problems. It is still as good as before.
Original TextTranslated by Google
Response from Property: thank you for your support
Guest User
Delicate Ultra HD Cinema Room (Ultra HD Projection VIP+Zero Pressure Mattress+Comfort Sleep)
Stayed in Jan 2024
Solo traveler
5 review
3.0/10
Posted on Feb 26, 2024
The sanitation was OK, but the kettle was very dirty. The room size was OK, but the air conditioner was not warm enough, the toilet flush had a small water flow, and the windows leaked. When cleaning, I told them not to touch my things, but they still put my clothes from the bed to the cabinet, which made me very unhappy. The tissues they delivered were in bulk, and the disposable slippers were the worst I had ever experienced in so many hotels. I was really surprised. Moreover, I clearly stayed for four nights, but they only gave me a password for one day. Didn't they check the guest's order when checking in? It's so funny. I will never go there again. I am so angry. I am really convinced!
Original TextTranslated by Google
Response from Property: Dear, I'm sorry to bring you a bad experience. There may be a little scale in the teapot. Please tell the auntie here to clean all the teapots carefully to ensure that there will be no scale. The air conditioner has auxiliary heating and strong heating effects. Maybe you turned on the ordinary heating at that time. If it is not warm enough, you can turn on the auxiliary heating or strong heating. The toilet has a large and small water volume for flushing. I pressed the small water volume at that time. The high-rise windows here are customized for the entire apartment and should not leak. Maybe they were not closed tightly at that time. When the auntie cleaned the room, she helped you make the bed and moved the clothes. I apologized to you here. The paper towels here in the company are purchased in a unified manner, so you can rest assured about the quality. We will report the quality of disposable slippers to the leaders, and try to make the quality better and strictly control it in the future. The password is only given to you for one day, which is the responsibility of the front desk. I have already told the front desk that you must be careful, careful, and careful next time you check in, and there must be no mistakes! Thank you for raising the question, which will help us correct our shortcomings and allow more customers to have a good experience. Thank you!