Whitcomb St, Westminster, London, WC2H 7HG, United KingdomView Hotel Details
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Thistle London Trafalgar Square Guest Reviews
3.9/5
Good
124 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.6
Service3.8
Cleanliness4.0
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All reviews(124)
Positive reviews(23)
Reviews with photos/video(5)
Negative reviews(1)
Koxanyash
Deluxe King Room
Stayed in Jun 2024
Business travelers
13 review
3.7/5
Posted on Jul 14, 2024
It’s a tired hotel in the center of London with spacious rooms. The entrance is on the back side of the street and there is no view from the window. I would give 3 stars to the hotel and hope they can renovate the space.
Response from Property: Dear Koxanyash, Thank you for your feedback. We apologize for the inconvenience caused by the poor service you received. Your feedback is incredibly valuable, and we're using it to make meaningful improvements to our service. We will appreciate it if you give us another chance. Best regards, Md Didar Alam
Guest User
Deluxe Twin Room
Stayed in Aug 2023
Couples
1 review
4.2/5
Very Good
Posted on Oct 1, 2023
Great location, clean room, wonderful breakfast and staff helpful and pleasant
Response from Property: Dear Sir/Madam Thank you for sharing your feedback , it is highly appreciated. We are glad that you had a great stay with us. We look forward to welcome you again. Thanks & regards Rachid
Anonymous User
Standard Double Room
Stayed in Oct 2022
Couples
1 review
4.5/5
Great
Posted on Nov 20, 2022
Great location, bar & breakfast top notch. Room very small but didn’t spoil are weekend.
Response from Property: Dear Valued Guest, Thank you for your review. We are pleased that you enjoyed the breakfast and found the hotels location so convenient during your visit to London and that the team looked after you during your stay. We do hope to welcome you back to the hotel again in the future. Kind regards, Reception team
Gi Xing
Standard Double Room
Stayed in Jul 2023
Family
12 review
3.7/5
Posted on Aug 8, 2023
This location is near to soho Chinatown and more
Response from Property: Dear Gi Xing: Thank you for choosing Thistle Trafalgar square hotel. Thank you for sharing your feedback , it is highly appreciated. We are glad that you had a great stay with us. We look forward to welcome you again. Thanks & regards FOH Team Elizabeth
Barbara
Standard Double Room
Stayed in Feb 2023
Couples
1 review
3.5/5
Posted on Mar 31, 2023
Very central hotel. Staff friendly.
Response from Property: Dear Barbara , Thank you for taking the time to share your review. We're thrilled to hear that you appreciated our hotel's central location and found our staff to be friendly. Your positive feedback motivates us to continue providing excellent service. We hope to welcome you back for another pleasant stay in the future. If you have any specific suggestions or preferences for your next visit, please feel free to let us know. Thank you for choosing our hotel, and we look forward to hosting you again soon!Kind regards Thistle Trafalgar Team
Ari Licht
Deluxe King Room
Stayed in May 2022
Family
1 review
4.5/5
Great
Posted on Jun 29, 2022
The hotel is located in the heart of it all.
Very hospitable and clean.
Team very gracious.
The breakfast was a bit dull... Needs a freshening.
Response from Property: Dear Ari Licht , Thank you for sharing your review with us. We're thrilled to hear that you enjoyed our hotel's prime location and appreciated our hospitable staff and cleanliness.Your feedback regarding the breakfast is valuable to us, and we appreciate your honesty. We'll take your comments into consideration as we continuously strive to improve our offerings and ensure a delightful dining experience for our guests.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay. We value your input and look forward to exceeding your expectations next time!Kind regardsThistle Trafalgar Square Team
Guest User
Deluxe King Room
Stayed in May 2022
Couples
2 review
4.2/5
Very Good
Posted on Jun 25, 2022
Large room, great location for theatres and Mall area. Coffee machine in room is always a bonus!
Response from Property: Dear guest , Thank you for sharing your positive review with us. We're thrilled to hear that you enjoyed our large rooms and found our location convenient for you.It's fantastic to know that you appreciated the coffee machine in your room. We aim to provide all the amenities and comforts to ensure a delightful stay for our guests.We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel, and we look forward to welcoming you again soon!Kind regardsThistle Trafalgar Square Team
FergusonSarah
Deluxe King Room
Stayed in Apr 2022
Couples
1 review
4.7/5
Amazing
Posted on May 21, 2022
Very central for theatres and only a 30 min walk from Victoria Station.
Easy check in and even got an upgrade and a bottle of prosecco as celebrating.
The only negative was the coffee. Only a nespresso machine in the room so couldn't have a cup of tea or a coffee with milk or sugar
The coffee machine at breakfast kept going wrong so I suggest taking your own (fridge in room for your milk)
Apart from that a great hotel with friendly staff on reception
Would definitely recommend
Response from Property: Dear guest , Thank you for sharing your wonderful review with us. We're thrilled to hear that you had a great stay and enjoyed our hotel's central location.We're glad that the check-in process was smooth and that you received an upgrade and a bottle of prosecco for your celebration. We always strive to make special occasions even more memorable for our guests.We apologize for the inconvenience you experienced in some aspects of your stay . Your feedback is valuable to us, and we'll take it into account to make necessary improvements.We truly appreciate your kind words about our friendly staff at the reception. It's always rewarding to know that our efforts to provide excellent service are recognized by our guests.Thank you for recommending our hotel, and we hope to have the pleasure of welcoming back you again in the future.Thank you for choosing our hotel, and we look forward to welcoming you back soon!Kind regardsThistle Trafalgar Square Team
LeeEungjoon
Deluxe King Room
Stayed in Dec 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 3, 2024
good good
Response from Property: Thanks for your review! I hope you enjoyed your stay and I look forward to welcoming you back soon.Kind Regards,Pierluigi ToscanoFront Office Manager
Ching Yu
Executive King Room
Stayed in Jun 2023
Family
3 review
4.2/5
Very Good
Posted on Jul 16, 2023
great location
Response from Property: Dear Guest:Thank you for choosing Thistle Trafalgar square hotel.Thank you for sharing your feedback , it is highly appreciated. We are glad that you had a great stay with us.We look forward to welcome you again.Thanks & regardsFOH TeamAsif
Anonymous User
Standard Double Room
Stayed in Sep 2022
Couples
5 review
3.7/5
Posted on Nov 5, 2022
Great location
Response from Property: Dear Valued Guest,Thank you for your review. We do hope to welcome you back to the hotel again in the future. Kind regards, Reception team
Woyilukanguoqianshanhewanshui
Standard Double Room
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on May 12, 2024
Nice hotel, beautiful environment, but I can't understand London accent
Original TextTranslated by Google
Response from Property: Dear guest, thank you for leaving your review. We're glad you enjoyed your stay with us. We look forward to your visit. Best regards, MD Didar Alam
kieminem
Deluxe King Room
Stayed in Jan 2024
Business travelers
19 review
4.0/5
Very Good
Posted on Feb 17, 2024
The location is good, close to Chinatown and very convenient for everything. recommend! Breakfast is also good, but it's the same English breakfast every day.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for leaving your review. We're glad you enjoyed your stay with us. We look forward to your visit. Best regards, MD Didar Alam
Guest User
Standard Double Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Jul 26, 2024
The room is not big, but it is comfortable and convenient enough, and the functions are complete. The service is not so enthusiastic, but it is enough. The biggest highlight is the geographical location, the National Gallery, Chinatown, Piccadilly circles are all very close, supermarkets and food are convenient!
Original TextTranslated by Google
Response from Property: 很高興聽到您對我們的服務和設施印象深刻!我們努力為我們的客人創造難忘的體驗,我們很高興與您一起取得成功。我們迫不及待地歡迎您再次光臨,享受另一次非凡的住宿體驗
Gregoryyan
Standard Double Room
Stayed in Apr 2024
Business travelers
8 review
4.2/5
Very Good
Posted on Jun 10, 2024
Everything is good, especially the location, just a short walk to Chinatown. But the water heater broke down twice, and one of the elevators broke down during the few days I stayed there (a total of two elevators)
Original TextTranslated by Google
Response from Property: Thanks for your review! I hope you enjoyed your stay and I look forward to welcoming you back soon.Kind Regards,Pierluigi ToscanoFront Office Manager