Copthorne Tara Hotel London Kensington - Photo Gallery

Response from Property: Dear Veronika,Thank you for your lovely feedback and for choosing to stay at the Copthorne Tara Hotel Kensington.We’re delighted to hear that you enjoyed your spacious superior room, our breakfast offering, and the warm welcome from our team. It’s always a pleasure to know our guests had a comfortable and satisfying stay.We look forward to welcoming you back again in the future.Best regards,Jamila MamadalibekovaGuest Relations ExecutiveCopthorne Tara Hotel, Kensington, London

Response from Property: Dear Guest,Thank you for taking the time to share your experience. We appreciate your feedback and are pleased to hear that you found the hotel to offer decent value for money with standard amenities and a satisfactory breakfast.However, we are truly sorry for the inconvenience caused regarding your forgotten items. We completely understand your frustration, and we regret that our team did not reach out to you about the items left behind. We agree that communication in such situations is essential, and we will certainly review and revise our post-check-out protocols to ensure that guests are informed promptly if they leave any belongings behind.Your comments about our customer care standards are valuable, and we will use this feedback to improve our service. We sincerely hope you will consider staying with us again, and we will do our best to provide a more positive and professional experience in the future.Best regards, Guest Relations Copthorne Tara Hotel London Kensington

Response from Property: Dear JCEBUBBLES,Thank you for sharing your feedback. We’re delighted to hear that you found our housekeeping team helpful, prompt, and good at their job. However, we sincerely apologize for your experience with our concierge team. We strive to provide knowledgeable and helpful service to all our guests, and we will address your comments with them to improve this aspect of our service.We truly appreciate your feedback and hope to welcome you back for a more seamless experience in the future.Warm regards, Guest Relations Copthorne Tara Hotel London Kensington

Response from Property: Dear Lost Traveller,Thank you for sharing your feedback. We deeply regret that your stay did not meet your expectations. We sincerely apologize for the issues you experienced with check-in, the bed, the shower, and the overall condition of the room. We understand the importance of a comfortable and restful stay, and we are sorry that we fell short in this regard.Your comments will be shared with our team for immediate review and improvements. Please rest assured that we take all feedback seriously to ensure a better experience for future guests.We appreciate your understanding and hope you will give us another chance to deliver a more enjoyable experience in the future.Best regards,The Copthorne Tara Hotel London Kensington.

Response from Property: "Dear Guest,Thank you for your feedback. We appreciate your honesty and understand that our hotel's condition might not meet the expectations of those seeking more modern amenities. We strive to offer a budget-friendly option for travelers looking for a simple place to rest. Your comments are helpful, and we will consider them as we plan for future improvements. We're glad to hear the price was reasonable for your stay, and we hope you'll give us another chance if you're looking for an affordable, no-frills option in the future.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Response from Property: "Dear Guest,Thank you for your feedback. We're delighted to hear that you enjoyed our perfect location, the peaceful atmosphere, and the cleanliness of our hotel. We're also pleased that you found the check-in and check-out process simple and efficient. We appreciate your honesty regarding the hotel's condition and amenities. Your comments are valuable, and we will take them into consideration as we plan future improvements. We hope to welcome you again in the future for another affordable and hassle-free stay.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Response from Property: Thank you for sharing your thoughts on your recent stay with us, we appreciate your comments. We are committed to providing a comfortable and enjoyable experience for all our guests, and your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back in the future and provide a more serene experience.Best regards,The Copthorne Tara Hotel London Kensington Team

Response from Property: Dear Wayne, Thank you for your feedback! We're pleased to hear that you appreciated the location but we do apologise for any smell in the bathroom. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future. If there’s anything more we can do to enhance your experience, please don't hesitate to let us know.Best regards, The Copthorne Tara Hotel London Kensington

Response from Property: "Dear Guest,Thank you for sharing your experience. We're thrilled to hear that you had a great time during your city break and enjoyed our location, which is perfect for exploring the area. We're glad that the peaceful atmosphere and clean surroundings added to your enjoyment. It’s wonderful to know that the simple check-in and check-out process helped make your stay more convenient. We hope to welcome you back for another memorable stay in the future.Best Regards, The Copthorne Tara Hotel London Kensington Team"