Sonder Camden Road Reviews

4 for service because while the staff were super nice, i was surprised that the hotel had no room service

A Compact, Clean room in a residential area. No Sign just a guess it was a hotel from photos. We arrived around 11 and were accommodated at 12 with a change of room having travelled through the night. Room was cool with the air conditioning, comfy double bed with compact bathroom, shower inc gels. Kettle, TV & hairdryer. No on site catering

Marketing does not advise may not be suitable for disabilities. Allocated a basement apartment with very steep access. Unable to offer an alternative. Room is small with a double bed against a wall, meaning access from one side only. Have to climb over partner to access in and out during the night. Bed close to draught window and noise from traffic is unacceptable. No sound proofing evident. No bed side light therfore to read main bedroom overhead light requires yo be on, not ideal if both guests not reading. Heating on control system only in main room. Utility room and bathroom have radiators that do not function or have ability to heat. No clean towels offered daily and staff not over excited when asked to provide them. Shower water pressure poor and very limited access to the toilet itself. Location is poor but good bus service in close proximity.

I’ve stayed in Sonders before that were very nice, but clearly the brand is very hit and miss. This location is very no frills. On arrival was assigned a room in the back building- having read reviews of road noise I was initially relieved to not be on the main road. On checking in my room wasn’t mega clean, and neither the air con or the WiFi worked- I managed to find another WiFi network which I connected to be the main one didn’t reach the back building (I bumped into the person in the room next door one night and she said the same). The air con only had ‘heat’ and ‘fan’ settings to choose from, no ‘cool’… until randomly at about 5pm on my last night, however when I got back from my dinner plans it had gone again. No idea why! There was also no toilet roll in the room which I didn’t realise until I was on the toilet- I messaged the chat and was told I had to go get it myself from the essentials cupboard in reception. Appreciate it’s not a hotel but thought someone could have brought me some loo roll! Anyway I chalked it all up to fine for a cheapish room in London (just over £100 a night) and got on with it. I should have asked to change rooms from the off but I was worried I’d be put in a noisy road room, which was a mistake. After the first night my bathroom was absolutely covered in dead flies/ants who I assume came in through the extractor fan during the night (I didn’t have any windows open during my stay as, ironically, I hate bugs and never want to let them in!) When I reported it I was offered a chance to change rooms for my last night or a £50 credit for a future stay. I couldn’t be bothered moving for one night to risk the same issue (the room they offered was directly above mine) so I took the credit even though I won’t ever be staying again. The staff who answered my complaint weren’t very sympathetic or helpful, although I appreciate they are probably only authorised to do so much. Wouldn’t stay again, even for the price.

Honestly, i never write any reviews, but since this is such a dissapointment I decided to do so., currently still staking in this hotel. The room we got did not look anything like the picture on the website. It is situated in the basement. The room is damp and smels like basement. But the worst part was the fact that the bed is next to a window on the side of the road. Even with the window is closed it is very noisy in the room. I talked to the staff about this, they were friendly but referred to a white noise machine and earplugs in the room. There was no other room available. I am travelling with my 10 year old daughter that needs a good night of sleep. 6 nights of bad sleep in a room is not going to help your city trip. The bright sides are the location and the bed. The room is clean and the staff is friendly.

Staff were all lovely and relaxed. We loved the pin codes instead of room keys for room and building access. Room was spotless and a decent size. Able to leave our bags both before and after check in in a secure locker with our own pin. Comments about road noise are valid, but I slept right through them after a long day in London! Would definitely return.

This hotel is the worst I have ever stayed at for Traffic noise and you will hardly get any sleep. I travel all over the country staying in various hotels and B&B and so I always try to be accurate in my description. Good Points.. The hotel is around a 2 min walk from the nearest Bus stop and 15 min from Camden tube station so getting to and from the city centre is easy. Our room was in the basement and was large, warm and had a T.V. , free safe to use, tea/coffee making facilities, hairdryer, and free WI-FI. You could also restock tea bags, coffee and toilet rolls from reception. Plenty of hot water in the bathroom and free toiletries to use. Bad Points... The main issue was lack of sleep, our room was directly outside a busy crossroads and traffic noise was constant from around 6am to 3am the next morning. The double glazed windows did nothing to quieten the sounds of engines, roaring of motorbikes or noise of buses which sounded like it was actually inside the room. WE had to try and sleep with pillows over our heads to muffle it out and you did get some uninterrupted sleep of around 3hrs which was usually between 3 -6 am. I have never experienced the noise or lack of sleep like this from any hotel before. If a hotel is on a very busy main road then at least have windows that do their job and lessen the sound considerably. I understand that some noise should be expected but not as if you were actually sleeping outside!!! There are rooms on the other side from the hotel so maybe these would have been ok. The only other thing was the size of the shower, it was around 2ft square and so you couldn't turn round in it without banging your elbows and other bodily parts against the sides. This hotel would actually have been a great stay if we had been able to sleep which is the main function of a hotel room and due to this I would never return.

We stayed there twice because it was a stopover for our trip, the first time everything was incredible we were attended by a super friendly young woman the room was small but clean and comfortable, the second time terrible, the young man from the entrance terrible service, we arrived asking for early check in because our flight arrived very early we brought many suitcases we had just flew almost 12 hours and he told us “I can't give early check in because of company policies”, we asked to pay one more night and they couldn't either because our reservation started at 4pm that day, so we had to change in the lobby bathroom

Comfy bed, we were in a quite room at the back. Pretty basic but good price for location with buses frequently into city centre. Very clean. The guy on reception who checked us in was very friendly and helpful. Close to nice pub and artisan cafes.

My friend and I stayed here after going to a gig at The Forge. Great location and amazingly quiet - brilliant double glazing. The decor was gorgeous and the bed was super comfy. You can keep your luggage in a locker after checking out which was super handy. The only downer was no bedside lamp or dimmer so we were stuck with bright spotlights once we returned from our night out. Looking at the website, most rooms do have one so I’m sure it was just an oversight. I’d definitely stay again.

The hotel itself looked very nice, a bit further out than we thought but the lovely lady on the check in desk helped us find our way to where we wanted to go, it was a lovely room and a great price but it was let down by the cleaners, i was woken early in the morning by doors being slammed and a lot of banging, i looked out of my room door and saw the cleaner cleaning the room opposite, i do appreciate that these rooms need to be cleaned and the rooms are very clean but i don't understand why they have to be cleaned at 7.30 in the morning, the checkout is at 11am and you cant check in until 4pm so there is plenty of time to get them cleaned without waking up the other guests, this really let the hotel down also the shower in my room wasn't very good as the shower head didn't hold itself up as the water pressure was so low, but if it hadn't been for the early wake up call my review would have been much more positive.

Damaged curtain rail made it impossible to close the curtains fully and as such really tricky to sleep with the streetlights and car headlights, also the traffic noise was terrible all night long so we barely slept, not ideal when traveling the following day

Nice room and service. Near Camden Market and transport links. The staff is very helpful and the room is sparkling clean. There is all you need coffee, tea nice clean cotton towels and a comfortable shower/bath.

Very cute space! Right off the 29 bus but a 15 min walk to the closest Tube station. Staff was kind and accommodating. Lockers for storage were good. I'd recommend a filtered water station available in the lobby - there aren't a ton of shops nearby.