Hilton London Paddington Reviews

The location is just next to Paddington Station. The ambience is rather old. Although there is a lift, I have to take a few steps in the corridor before getting into the room. Not convenient for taking a large luggage.

Fabulous stay. Our room was spotless and quite big by London standards. The hotel staff were lovely , always helpful and smiling . Can’t wait to stay again.

Hilton London Paddington is a popular choice for its convenient location near Paddington Station. It's a great option if you want to easily explore London by train. The hotel's classic architecture is also a highlight, making it a photo-worthy spot. The hotel's reception and concierge are known for their excellent service, keep up the good job! Looking forward to stay in Hilton London Paddington for my coming trip in Oct.

I booked a stay at Hilton London Paddington for March 2025, but due to a major power outage and airport closure in London, my flight was cancelled and I could not travel to the UK at all. I immediately contacted Hilton and Trip.com to request a refund. Initially, I was told that the refund was possible and being processed, but days later, the hotel reversed that decision, falsely stating I had already checked in — which is completely untrue. I emailed the hotel multiple times, and also contacted Hilton’s corporate customer service. It has now been a week and I still haven't received any reply from the hotel. This is not the level of service I expect from a Hilton property. Charging for a stay that was never used due to a force majeure event, and then refusing to respond to emails or provide assistance, is unacceptable. I will never book this hotel again and strongly advise others to be cautious.

The hotel is linked to the paddington station so you don’t need to go outside that’s so convenient and good location. There are many way and easy to access the public transportation.

An amazing place to stay. They went above call of duty to provide a great place to stay and the breakfast was nice too

Mahnoud at the front desk was excellent; he understood our situation and offered to check us in when we arrived early. Much appreciated! If you are commuting via Paddington station, this is the best place to stay for convenience. However, it’s weird that no bedroom slippers were provided in the room and the mini fridge has been removed too.

Bad experience, I lost my belongings in hotel room, some cleaning staff opened my baggage and I lost golden coins, I have to tell the hotel to only fill towels and clean rubbish bin, but somehow they clean up all room, and opened my baggage.....

The key was out of function everyday and the staff was just unable to explain .

Nice place to stay and very convenience if you want to go around in London

The good: clean, spacious room, comfortable bed, terrific location in Paddington station The bad: hallways were noisy, no fridge in our room The ugly: dated hotel, needs a refurb

I’ve stayed here a couple of times. I really like it, and it’s definitely the most convenient for Paddington/Heathrow. A great base to explore London from. Breakfast was very nice. But equally if you want to experience a proper British breakfast you can potter down the road to Raffles Cafe. It’s a London Hotel, expensive and old. But that’s the UK in general for you. I love staying here and enjoying a slice of London history (look up the building). I’ve stayed on both sides, station and road, and liked them both. It was clean, spacious (for London), and comfortable. The Paddington area has always been one of my favourite ‘real’ places in London, I love strolling around looking at the terraces and buildings. There’s a lot of life round here.

Lovly receptionist when booked in earlier than expected room was huge and very clean comfortable bed definitely stay again

The food was good. Room needs refurbishment to come at par with modern hotels and Hilton names. Location is superb.