Arcadia Resort Hainan Reviews

Nice place. Receptionist was very helpful. Clean room, easy to access beach nearby. Buffet was average. Breads were not fresh. Meat were smelly. I couldn't enjoy breakfast much.

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through Meituan. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Unfortunately our room had a very strong moldy smell and we couldn’t stay. The hotel was fully booked and couldn’t offer us an alternative room.

Yingying at the front desk had a very good service attitude, which added a lot of comfort to this stay. Very satisfied with the overall experience!

The room smells musty, the toilet exhaust doesn't work well, the balcony is moldy, the facilities are old, and the service attitude is not good

The facilities are old, there is no service, and the sanitary environment is worrying. I don't know how it can still be rated 5 stars. Please tell me?

The room is very large and spacious, and the hotel facilities are also good. Ctrip members have also upgraded the room type. It is very affordable to stay at this price. The sea view is also beautiful, the hotel has its own beach and the swimming pool is very clean. However, no one takes care of the takeout, the breakfast is noisy, there is not much variety, and the supply is not timely enough. Everything else is fine.

how to say. . It's not bad. The lobby is magnificent, but the facilities inside are not very good. I live on the 6th floor, the top floor, and there is a huge cockroach in the corner of the balcony, haha. The swimming pool downstairs is quite big. On Saturdays, there is a bubble fight. The water on the beach downstairs is made of real glass, and there are warnings everywhere that it is strictly prohibited to go into the sea, but you can go into the sea. It's okay, and there is also a meal. A complimentary dinner is a bad review. The parent-child room must be for more than three people, and the staple food is not enough. The breakfast buffet is quite satisfactory. There is a small town one kilometer away from the hotel, which is quite convenient for eating.

Advantages: The hotel is large, with complete facilities, and the service call response is fast. Disadvantages: Hygiene: The hygiene is very poor. I almost suspect that the auntie does not clean. The bathtub is full of dirt, and the quilt is not changed. I asked to change it again at night (Pictures are used as evidence) Service: The front desk is a bit confused Hygiene: The room has a strong musty smell and there are big flying insects🦟

My birthday coincided with the May Day holiday, so my family of four drove from Sanya to Lingshui. It is very close to Fenjiezhou Island, and it only took more than ten minutes to drive to the hotel after playing. It is very close to the original bamboo shed Lingshui sour noodle industry. If you don’t have dinner at night, there seems to be no shops nearby, but there are some options for takeout. Takeout can only be taken at the designated takeout pick-up point at the entrance of the hotel lobby. Secondly, if I need to play nearby next time, I will book this hotel again. I have been very nervous before, and the online reviews are not very good, but I feel that the hotel is not that bad after staying there. It is quite good.

The environment looks OK at the seaside, but the details are annoying. There are small black bugs and ants on the pillows. I didn't find it until I felt itchy in the middle of the night. I called the waiter to change the sheets. I didn't fall asleep until the early morning. The waiter changed the sheets while we stood in the corridor holding our sleeping child... This is the most annoying hotel during holidays. I reported it to Ctrip customer service, and Ctrip customer service responded that the way it handled the situation was satisfactory.

The room was very clean and big. There was a light fragrance as soon as I entered the room. I ate all the fruits prepared for me. The front desk staff was very fast and professional. I am very grateful for the service of the concierge. He is handsome and enthusiastic! I also enjoyed the breakfast. The place is large and there are many kinds. The waiters are busy and hard-working! Next time I come to Lingshui with friends, I must choose Arcadia Hotel

The hotel lobby looks very grand and magnificent just as it is seen on the Internet. The hotel has its own coastline, and the sand is very fine and comfortable to step on. If there are no mosquitoes to disturb me, I feel that I can stay here until midnight. Sitting on the beach and drinking at night is also a kind of enjoyment. It's a pity that I don't have a drinking companion, which is a bit regrettable. The room is cleaned very cleanly, and the bathtub is very comfortable to take a bath and relieve stress, relieving fatigue from running on the road. There are many kinds of delicious breakfast, which makes me, a person with difficulty in making choices, a little confused. The hotel staff are very enthusiastic and greet them when they see them. The various signboards are also very detailed so that I, a road *****, will not be confused. I will come here to relax next time. Compared with Sanya, this place is really good. I like the hotel ❤️