Shangri-La Hotels in Lapu-Lapu City

Came here to celebrate our anniversary. We took our 7 month old with us. My wife wanted to be proactive to see if they had a cot and bottle sterilizer on premise. However the reservation agents we were speaking with online would not confirm one for us. All they kept saying was that it’s based on availability upon arrival. Well after several back and forth emails, they finally agreed to let us reserve one. To me that defeats the purpose of reserving one. They made a simple request(yes or no) a very long drawn out process. Anyways, I messaged the manger on duty when we finally checked in and she was way more accommodating and even gave us a little toy for our daughter. Point is, we went for a family vacation, and a simple request turned into a slight aggregation for us.  The property in of itself was nice. Their breakfast buffet was from 6am to 10am. It was well with food. I liked the variety. For their gym, I wish they had better signage on where it’s at. The restaurants were easy to find and they were pretty good. Cowrie Cove is a bit overpriced for me. The other Resturant’s, Buko Bar and Tides have buffet options that’s way more reasonable than cowrie grill. If we go back, we will eat at those places instead. Overall place is 8/10 for me. Good service, they speak English, and it’s clean. Everything is there too and it’s a short trip to the airport. Pro tip, take grab from the airport versus using their shuttle service. Their shuttle service is 4x-5x the price of grab.