Shangri-La Hotels in Lapu-Lapu City

We arrived at 1:30 pm at the front desk of the hotel with my American friends. I booked all the hotel rooms, all paid sometime in Oct. ‘24. The front desk told us we had No rooms . I asked why? I dhowed them the confirmation, your e mail to me…all proof. They told me No payment from you was received by the hotel. I said why would that happened? They said they do not know. And told us flatly that they cannot contact you , the responsibility of contacting ang solving our problem is on me. I said, be reasonable. Trip.com  whatever it is , is your partner in this. I cannot be the victim of whatevrr stupidity that happened. I m paid thats all. Its good a young man intervened and helped solve the problem. I was so furious i would like to kick the desk.  Sfter a long stand off, finally it was found out that you did not make any payment to JPark.  A company like yours, which does not pay, and hotel like JPark which i feel only think of their interest , the result is a victim like me, innocent yet delayed for hours in our use of the hotel room we paid for in advance. I almost turned violent because of what you did. My American and filipino friends could not believe what they are witnessing and experiencing. They can observe my frustration and embarrassment. Finally at a few minutes before 4:00 pm , we got our room. I will never deal with Trip. Com again and will not visit JPark again.  This is Dr Alfredo Valera

I booked this hotel with my 11 year daughter to have my birthday staycation. The hotel was quite new and designs are modern. Check in was very smooth with very kind polite front desk officers. I was allowed to have an early check in as the hotel wasnt fully booked at that time and was kind to offer me a room upgrade. I politely declined the upgrade as the bed configuration wasnt suited for me and my daughter. We wanted a twin bed and the room upgrade was for one queen sized bed only. The size of our room was relatively small for a twin bed room. Its roughly 21sqm in size and it kinda tight when all your luggages and things have been all around the room. The Buffet breakfast was on the average side, Hot dishes werent kept warm and choices was kinda limited. But for the average kind of breakfast spread, I wouldnt complain more. The hotel is very near (I mean walking distance) to 7/11 convenience Stores, good quality restaurants nearby , Mcdonalds, Mactan Alfresco etc... I love the ambiance of the community ... its like a little city within a small community. Not that I really didnt like that much, but it was just something that I didnt appreciated much... its the hotel's pool that looks like blurry and wasnt kept clean by the time we went to visit the area. The prices at the bar was kinda pricey and wouldnt offer any happy hour during the day. The Surroundings of the pool area werent kept clean and aesthetically pleasing. Overall we really enjoyed our stay at Savoy.

Didn’t realize phone system in room was down until I tried to call for more water and an extra hand towel (they only give ONE). Even when I tried to call front desk from my own phone, no one answered. It wasn’t till next morning that I went to front desk to tell them, that they said they would sent someone to check. I’d hate to think what would happen if it was an emergency. A pity, views from the property were serene.

Great hotel with its own beach! We booked 2 deluxe pool side rooms at Costabella and we were very happy with the rooms. They were very spacious and the views from our rooms were fabulous! We really enjoyed our stay here, there were heaps of beautiful lounger around the pool and at the beach. Free use of paddle board and canoes. We stayed at the Costabella for 3 nights and it was a very relaxing stay. The property is old but very well maintained and all staff were so helpful. The breakfast buffet was good, food at restaurant was scrumptious, drinks at Luna bar great and there is a free pool table to play on. The only negative we found about Costabella was that you can’t just walk out the property to go to a convenience store or another restaurant. If you want to be away from the hustle and bustle then this is the place to stay. Yes, we would come back again to Costabella but next time we will bring our own snacks and drinks.

Plantation Bay is again my favorite hotel on Mactan. I was there August of 22, January of this year and just finished a stay in May. Here are some things to consider about Plantation Bay: - It’s the only large Filipino owned resort on Mactan and they must treat there staff incredibly well because everyone I spoke with has worked there 10+years - unlike other resorts they have a no tipping policy - The large salt water lagoons are beautiful and large enough that they never feel crowded - Plantation Bay offers a variety of food options for every taste - They have a wide variety of on site activities and offer multiple excursions outside the resort for reasonable prices To be fair there were a couple of things that could improve but those are minor - The beach towels need to be replaced. The bathroom towels are great but the beach towels were old and thin - During busy periods when you call bell service or guest relations the phone just rings with no answer. Overall though, this is the best place to stay on Mactan. Great service, unique activities, great staff, and some of the best swimming pools anywhere Here are some tips: - if you are not traveling with kids, the waters edge rooms are amazing. You can step from your deck directly into the lagoon - Consider the Route 66 Diner for breakfast. Good food and never crowded -A romantic dinner at Palermo’s is a great option on site - I paid the extra $50 to have a car drop us off and pick us up at our room and it was definitely worth it. You get checked in/out at your room saving time Highly recommend this great hotel

We stayed two nights here before continuing our journey. The stay was very pleasant. The bed was comfortable. The breakfast was delicious, as were the lunches and dinners. The service was very good in all areas: the front desk, the pool, the restaurants and the cleaning service. We would stay there again.

Mixed Experience at Maribago Blue Waters Maribago Blue Waters has always held a special place in our hearts, as we’ve loved coming here since we were kids. However, during our recent stay, we noticed some areas that could use improvement. While the more expensive rooms are definitely worth the price, the deluxe rooms at 7k don’t quite live up to expectations. They feel outdated, like they haven’t been updated in 20 years. The restaurant and spa are also quite pricey, especially the spa, which felt a bit too expensive for what it offers. During weekends, the resort can get pretty crowded, likely due to the number of walk-in guests. However, the staff are super friendly and always make you feel welcome. One highlight of our stay was the amazing breakfast, offering a great variety from local Filipino favorites to international dishes. We especially loved the guy selling ”taho”—it brought back some wonderful childhood memories! While we still have a soft spot for Maribago Blue Waters, it feels like some things need improvement to live up to the resort’s reputation.

Crimson Mactan went above and beyond to make us feel at home. The staff was warm, courteous, attentive and quick to respond. Breakfast spread was incredible, props to the head chef who made sure everything that comes out of the kitchen is of quality. We chose Crimson as our wedding venue and while it rained during our reception, the whole team was quick to respond to transfer everyone to the ballroom to keep the party going! They were also generous enough to hold a foam pool party for us the day after the wedding. The premises were clean and beautiful, rooms are cozy... we have no regrets with holding the best day of our lives at Crimson Mactan!

We arrived at 2:00 AM and wanted a place to stay near the airport. This is about as close as you can get. We were hoping to walk from the international terminal to the hotel but it didn't look walkable when we arrived so we had to call a taxi to take us the 400m. Overall we had a positive experience. The kids really enjoyed the pool and the breakfast was decent.