Newport Wales (M4, J24) Reviews

Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.

Fabulous thank you

We are regular users of Premier Inn and stay in various locations throughout the year. You know what you are going to get as each is pretty much the same wherever you go. I felt the need to write a review for this disgusting hotel, booked 2 rooms at £140 each room for one night stay. Our room had a terrible smell to it. Peeling paint, moldy windows, sticky wall and everything felt damp, the Receptionist did say they had an issue with damp. The carpets were dirty and the TV didn’t work. In one of our rooms you could wipe green powder off the walls where the damp was, it was visible all over the ceiling too. One bathroom was refurbished the other was old and worn. We were moved from one room to another which also had its own faults. Feel absolutely robbed at the total price of £280! On the plus side, breakfast was one of the best we’ve had at Premier Inn!

At every turn this hotel disappointed me and was not Premier Inns finest hour. The hotel looked grubby and run down compared to others. The welcome consisted of telling me the TV's do not work. The restaurant team were keen to tell me no service after 9, spent more time out the back vaping, the meal was lukewarm, and breakfast was undercooked, and not the buffet, so no excuses. Truly awful with no redeeming highlight I can remember.

We stayed as part of a group for a conference. From the reception to the housekeeping staff they were all very friendly always greeting us with a good morning and how are you. The only downside was the tv’s there seemed to be a signal issue, this didn’t impact our stay as we were not at the hotel for a long period. Apart form that we really enjoyed your hospitality and will be back next year.

I loved staying at this hotel, it was so clean and tidy, my room was great and had a bed that was so comfortable. The staff were friendly. The Beefeater had a great menu to choose from and I enjoyed every mouthful.I will be returning soon and would highly recommend staying here.

After having a great stay in Abergavenny we decided to book a room here and have an extra night away as we had such a nice time. The rooms here are a little more dated than Abergavenny but the staff was friendly and welcoming. We had just as good of stay and the restaurant was equally as nice. Slightly different menu which gave us a bot more choice. We often stay away from home as a getaway but very rarely chose a Premier Inn. Its safe to say we are now converted.

Blood on pillowcase! They just changed the one pillow, but we felt uncomfortable in case all the pillows had not been changed. Floor had obviously not been vacuumed, lots of glitter and bits of detritus. This was reflected throughout the corridors. Bathroom clean enough. The usb socket didn’t work. Very disappointing. We were not offered any compensation for the dirty pillowcases.

The room was TIRED and in need of a makeover. The TV system was fit only for the bin. However the bed was comfortable and the shower was an enjoyable experience. Compared to an other Premier Inn it was NOT good value for money and I will look for a different place to stay on my next trip.

We stay with premier inn whenever we can, as I’ve never had a bad experience and love the beds! We often stay in this specific premier inn as we have family locally and I’m familiar with the area from when I used to live there. We always have a positive experience with friendly and warm welcoming staff, good value breakfast buffet (especially for our family of 5) and never have an issue. This particular stay was the first time I’ve ever had to raise a concern, regarding the room next door. The member of staff on reception was efficient, caring, considerate of the other family’s needs and the problem was solved quickly and calmly.

From parking the car to a friendly greeting and then an excellent comfortable ,well equipped room ànd bath room and spotlessAt a very reasonable price what more can you ask for it was Excellent and good value for money .With Beefeater right next door and good location Thank You 😊

After a booking (shall we say, confusion?) Mellisa on the front desk moved heaven and earth to make sure I had a room for the night. I am extremely grateful for her lovely and friendly demeanour and outstanding customer service. She could have quite easily turned me away, but persevered in resolving the issue for me.

My first stay here and probably my last. Located in a busy area just off a motorway services so a lot of traffic noise all through the night. My room was also located just over the entrance so there were delivery Lorries arriving through the early hours ensuring I had no sleep. Decent Beefeater restaurant ext door is the only good thing I can say about this stay.

The hotel looks dirty and old. The matresses are very uncomfortable and old. The walls and ceiling are probably made of paper.... Wifi , what wifi? Prices were cheap. If i had to go back again i would have chosen something else . They are many options in the area. The location is good.