Ongata Rongai C58 Magadi Rd Ole Sane Crescent, Langata Rongai, 00206, KenyaView Hotel Details
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1 night
The Smith Hotel Guest Reviews
4/5
Very Good
2 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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Positive reviews(1)
Negative reviews(1)
Guest User
Stayed in Oct 2024
Other
3.0/5
Posted on Nov 28, 2024
The room service was not the best. Stayed for 3 nights and on the 3rd night, the bedsheets were not changed, pillow case changed to a dirty one. Response time is so slow not to mention the lack of amenities like an iron box or basic WI-FI connection. Most of the waiters were really nice and helpful but one specific one was so indifferent. The food was good but as for the accommodation, I would not recommend. No actual slippers provided so you have to shower without because they offer paper slippers. Terrible terrible service. Do not waste your hard earned money here.
Guest User
Stayed in Nov 2022
Couples
1.0/5
Posted on Dec 27, 2022
The rooms there are dirty, the bathroom fixtures are rotten, rusted and broken. The staff did not make much effort to remedy the situation. That is why I broke off my stay there. I did not get a refund for the unused days, which I stupidly paid in advance. I warn against staying there, as well as paying in advance.