Fairmont Château Lake Louise Reviews

Superb customer service. Amazing lake view. Complimentary dessert and wine to celebrate a birthday. Delicious food at the Lakeview lounge.

The hotel is in a fantastic location with a perfect view of Lake Louise from the room—absolutely stunning. However, the window screen should be removed for an unobstructed view, and having a microwave in the room would be helpful for reheating food. The walkway in front of the hotel is often covered with horse droppings, which should be cleaned more regularly to maintain a pleasant atmosphere. I stayed in early May, and the paths were still covered in snow. It would have been better if the snow on nearby walkways had been cleared to improve accessibility.

I’m in awe of Canada’s nature, but the hotel left me rather disappointed, especially compared to other hotels. Some floors were closed for renovations, which significantly affected the quality of my sleep. During my entire stay, I didn’t get a single full night’s sleep because all the noisy work was done from 8 PM onwards, often lasting indefinitely. Sometimes I woke up to the noise at 1 AM, which was, of course, very unpleasant—especially considering we weren’t warned about it or offered any discount for the inconvenience. The service was also quite mediocre. We constantly had to ask for things—there were no creams, no soap, or something else missing in the room.

best hotel in lake louise... the view was amazing front lake view

Perfect place, perfect people, perfect room. It’s really nice hotel, hope see you soon next time.

We received a room upgrade to suite at the check-in, which was fantastic. The concierge service could be better, we asked for utensils sent to our room and waited for 30 minutes. However, they ended up also sending a microwave to our room for us to heat up the foods.

everything are exelence

When we checked in we decided to pay for the extra night. As soon as we got in the bedroom, we were completely underwhelmed with how small and outdated the room is. It is nowhere near worth that price. If given a choice, It’s not even worth $200. We paid $1275 for the first night and they took out $1711 for the second night. Immediately we cancelled the second night and asked to be upgraded to a lake view room for just the one night. They made us wait 2 1/2 hours for the new room to be available. It looked the same just a little spacious. The bathroom window does not have blinds so you can be seen in the bathroom. We just had to make a way to cover it when we use the bathroom. The biggest benefit is that lake Louise is just there, which was the whole purpose of our trip. It was nice to have the priority guest discount as well for the canoeing which my family enjoyed. Overall, we would still go back but will definitely wait for a much lower pricing than that we paid for.

A spectacular hotel…very impressed by its updates. We were told there was no lakeview room. However, when we opened the room door, wow! Beautiful lake view…surprised! Great view of sunrise…feel privileged as the hotel guests. In addition, hotel sells tickets to Moraine Lake that is hard to get to. Although we spent almost $1000 for a night, it is worth it. It was a very enjoyable stay!

Very nice and wonderful hotel. Good location for watching Lake Louise. Staffs are very helpful and friendly.

Service ok. Water heater (for bathroom) not working. Shower tap too tight to turn. Food ok. Overall only the location is excellent, the rest doesn’t match 5-Star hotel services.

Terrible food - $50 for a piece of cardboard masquerading as a schnitzel. The antipasto board was chunks of cheddar and something else out of the catering bag, with chopped salami, on a plate. Guys, really?! The leading restaurant there wouldn't survive if the environment was competitive. Service was hit and miss: front desk was great, but in the restaurants it just depended on who you got. Hotel is tired, with small rooms, no aircon or fans, and windows that open just 5cm. My wife posted a disappointed review elsewhere and the hotel replied to put in the public domain that someone would contact her: no one has of course. For this price it needs to be spot on. You can't trade on location forever. Or just maybe you can.

Excellent location. The dining level is commendable. You can enjoy the delicious food while appreciating the beautiful scenery. The service is also very enthusiastic. The whole family travel left a good impression. The room was newly renovated and the facilities are complete. It is still very comfortable to live in.

The room was clean and tidy. I paid to upgrade to a lake view room when I checked in. The toiletries were rose31, which smelled good. I was attracted by them. Since the snow had not melted yet, the scenery was not as good as in summer.