Sudamala Resort, Seraya, Flores Reviews

Response from Property: Dear piya muqitThank you for your fantastic review to Sudamala Resort Seraya. We're thrilled that you enjoyed the luxurious accommodations, healthy house reef, and the chance to spot a turtle in our sparkling waters. It's great to hear you appreciated the well equipped in Aqura dive center, delicious gourmet dishes, and the unique mix of Indonesian and Western flavors in Lomak Restaurant. We're delighted you found value in your stay and consider us a hidden gem in this paradise island. We hope to welcome you back for more incredible experiences and adventures with Komodo Dragons and explore Komodo National Park. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Response from Property: Dear oYoYo,Thank you for sharing your wonderful experience and reveiw with Sudamala Resort, Seraya. We're thrilled to hear that you enjoyed your stay, especially the New Year's Eve celebration with the live band, fireworks, and our staff. We're glad the cheerful staff, comfortable rooms, and food added to your positive experience while stay in Sudamala Seraya. While jellyfish season limited snorkeling, we hope you still cherished the natural beauty of the area. We would be delighted to welcome you back and explore Komodo National Park with Aqura Trip Excursion for another fantastic stay. Thank you very Much.Warm Regards Diky Lingga Wisnu Resort Manager

Response from Property: Dear our lovely guest,Thank you for your wonderful review for Sudamala Resort Seraya. We're so happy to hear that the natural environment and the cleanliness of the resort exceeded your expectations. It's great that your family, especially thekids, had such a fantastic time snorkeling and enjoying the pool. We hope to welcome you back for more memorable adventures. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Response from Property: Dear our lovely guest,Thank you so much for your feedback to Sudamala Resort Seraya. We're thrilled to hear you enjoyed the excellent service and your snorkeling time. We appreciate the tip about bringing enough cash or a Visa card, it's really helpful advice for future visitors. We're glad everything worked out and look forward to welcoming you back for another memorable experience. Thank you very much.Warm Regards,Diky Lingga WisnuResort Manager

Response from Property: Dear kalosvane,Thank you for sharing your wonderful experience with Sudamala Resort,Seraya. We're so happy to hear that you and your family had such a great time snorkeling and exploring the vibrant marine life. It’s heartwarming to know that the serene environment, delicious food, and friendly service added to your enjoyment. We hope to welcome you back soon for more unforgettable moments. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Sudamala Resort, Seraya. We deeply regret that your stay did not meet your expectations, particularly in terms of hygiene and service efficiency. We appreciate your recognition of our efforts to address the issues during your stay, though we acknowledge that these situations should have been avoided in the first place. Your positive notes about the natural environment, snorkeling, and complimentary marine equipment rental are greatly appreciated, and we are committed to using your constructive comments to improve our management and service quality. We hope to have the opportunity to provide you with a more seamless and enjoyable experience in the future with Sudamala Resort, Seraya, Thank you very much.Warm RegardsDiky Lingga Wisnu Resort Manager

Response from Property: Dear Duoladatong,Greetings From Sudamala Resort, Seraya! Thank you for sharing your experience with us. We're delighted to hear that the island exceeded your expectations with its snorkeling opportunities, natural beauty, and memorable day trips with Aqura Dive Seraya. Also thank you for capturing stunning photos. We're honored to showcase Sudamala Resort Seraya and Komodo National Park's beauty, inspiring others. We hope to welcome you back for more breathtaking moments soon. Thank you very much.Warm RegardsDiky Lingga WisnuResort Manager

Response from Property: Dear Guest,Greetings from Sudamala Resort, Seraya!Thank you for taking the time to share your constructive feedback regarding your stay with us. Please rest assured that your comments are being treated with the utmost care and priority. Your concerns about our service, pricing, and equipment have been taken very seriously, and we are committed to addressing them to enhance the experience for all our guests.With respect to your interactions with our staff, we are truly sorry to hear that you felt disrespected. We greatly value guests from all cultural backgrounds and will reinforce training to ensure every team member consistently upholds our commitment to professionalism and inclusivity.We acknowledge your concerns about the restaurant pricing. Our aim is to provide fresh and high-quality food, and as many ingredients are sourced from outside the island, this is reflected in the pricing. However, we do offer reasonably priced items that are sourced locally, and we will review our menu to ensure it offers better value for our guests.Regarding transportation logistics, we appreciate your feedback. The punctuality required for transfers is essential due to the nature of operating on a remote island, but we will strive to provide clearer communication about transportation options to avoid any inconvenience.We regret the issues you encountered with soundproofing and the snorkeling equipment. These matters will be carefully assessed, and improvements will be prioritized.Your feedback is invaluable in helping us refine our services, and we sincerely thank you for bringing these matters to our attention. We hope to have the opportunity to restore your trust in the future and welcome you back to our resort.Warm regards,Diky Lingga WisnuResort ManagerSudamala Resort, Seraya