Guest User
April 11, 2025
The hotel is in a great location, close to Kyoto Station. I booked a room on Ctrip for 2 days in advance and arranged it in room 407. There was a smell coming out of the floor drain when I entered the door. When I opened the window for ventilation, I found small bugs on the bed. I took a photo and went to the front desk to negotiate. After 5 minutes of negotiation, they agreed to change the room. This was handled satisfactorily. 2 days later, I renewed the reservation on Ctrip for another day. To be on the safe side, I went to the front desk to confirm that the reservation was correct when I went out in the morning. I returned to the hotel at night and nothing happened. When I woke up in the morning, there was a note at the door saying that they had something to talk to me about and asked me to go to the front desk. I went to the front desk quickly and asked me to show the order number and check it. After that, they said sorry that your money has been settled and there is nothing to do. This is the operation. I checked out and left my luggage at the front desk. When I came back to get it, I met a check-in team of more than 10 people. All the staff were busy checking in. I waited for more than 10 minutes and no one saw me. I had no choice but to hold the luggage card at the front desk. She still asked me to wait patiently. We looked at each other for 10 seconds. After 2 minutes, she finally came out to help us get the luggage. I told her that we had been waiting for more than 10 minutes. She said sorry that there were many people today. What happened in the past few days exposed the problem of inadequate management. It is probably because of the good geographical location that **’s daughter has no trouble finding a husband!
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