Anonymous User
May 2, 2024
I don’t know if it’s discrimination or the hotel staff is rigid. The room is OK, there are people who can speak Chinese, and the service during check-in is very good. However, on the second day, I asked the hotel to help me book a restaurant for the third day. The hotel staff agreed and told us that the restaurant we wanted to book was closed and we needed to help book it when it was open on the third day. We said no problem. On the third day, we checked out first, stored our luggage, and asked the front desk if they had successfully booked the restaurant they promised to help us with yesterday? ! ! ! The key point is that the front desk said, sorry, we can’t help customers who have checked out to book a restaurant... I was shocked! ! ! First, I checked out five minutes ago; second, you promised me the day before, I’m just asking if the restaurant reservation was successful... After a stalemate, the supervisor came out and said that he could only call the restaurant for us to ask... That’s it, the experience was very bad... It’s totally not worth the 6k+ room rate...
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