THE HIRAMATSU KYOTO Reviews

lovely staff, delicious breakfast and cozy bathtub. everything is perfect.really enjoy our 3 nights stay here. will definitely come back.

It's only a 3-minute walk from subway exit 4.1. The transportation is very convenient. The room, drinks and hygiene are very good. The service is also very good. I will come again next time. It's convenient everywhere.

The service was very good. My family member was sick and the hotel brought breakfast to the room separately. They also helped me find a clinic. Although I didn't have a good experience because of the illness, it was still very good. It's also nice to go around.

We wanted to stay in a suite together during the Chinese New Year. It was too inconvenient. The bathroom had to pass through another bedroom. It was very uncomfortable to sleep on an extra bed. We couldn't sleep well at all. We still had to book two rooms. The price was the same.

The hotel breakfast is not a buffet, and you can eat it at 9:30 at the latest. You need to pay attention to the fact that the main purpose is to relax and have a good rest. The Asian service staff is very good, enthusiastic and helpful. The white female "manager" in the lobby, who is not sure if she is the manager, has a cold attitude and is condescending. Her English skills are very limited and it is impossible to communicate.

As soon as I entered the hotel, the woody smell made me fall in love with this hotel. The warm welcome from all the staff. The decoration style is very characteristic of Japan's ancient capital. The room is so clean that my sister who is a mysozoic recognized it. Japanese breakfast is a kind of enjoyment. Feel free to take photos in the hotel. It's all about the scenery. The deluxe room we stayed in had enough space for our 5 suitcases. It was a very large hotel. It was very quiet and private. It was also very good. You can walk to the main places in Kyoto. I was very satisfied with the hotel during this trip. We will come back in the warm season. We will come again. Choose this one

Let me tell you about our experience and see if you still want to book this hotel. We booked a four-day, three-night stay at the Hiramatsu Hotel. My son fell ill on the first day we arrived at the hotel. When we checked in, I told the hotel that my child was ill and needed them to deliver one of our medicine boxes to the room. The hotel also asked if I wanted help buying medicine, which means the hotel knew that our child was ill. The next day, the child saw a doctor, but the medicine prescribed by Japan was too bitter. The child couldn't eat it and vomited it out after eating it. We hurriedly used the trash can to catch it, but some of it still got on the quilt, so we asked the waiter to help change the sheets. On the morning of the third day, we were told that because the child vomited, the room had to be disinfected. The disinfection fee was 85,000 yen (about 4,000 yuan), and a third-party disinfection agency had to come to do it. They said it was a regulation of the Japanese government after the epidemic. I said that you knew the child was ill when we checked in, but you didn't know at the time. They said that if we were sick and stayed in your hotel, we would have to disinfect it. We went to see a doctor, and we didn't have a malignant infectious disease, just a common cold for our child, and there was a doctor's diagnosis certificate. Anyway, we had to disinfect it anyway. Later, I contacted Ctrip customer service, and the customer service also went to negotiate with them, but it didn't work. They just insisted on disinfection. Later in the afternoon, we came back, and I asked my Japanese-speaking driver to communicate with them. They probably felt that Ctrip had been telling them in the morning that they should have informed the guests in advance, and they didn't say it in advance that disinfection was wrong, so they changed their statement and said that it was because our child vomited and the room smelled, affecting other people's living, so they had to disinfect. The room didn't smell at all. We stayed there for two more days, and in the morning they said it was related to the epidemic, that is, because of the virus, so disinfection was needed, and in the afternoon they said it was the smell. Who can accept this? The driver didn't communicate, so my husband and I went to find the hotel manager. We asked to see the documents requiring disinfection from the government, and under what circumstances the hotel needs to do disinfection. As a result, the government had no relevant regulations at all (but it had been under the banner of the government before), and then we said that it would be okay to look at the relevant rules and regulations of your hotel. They searched the uniform for a long time but couldn't find it. I was speechless. We said at the time, I will not agree to you paying your so-called disinfection fee without any basis. We are sorry that we soiled the sheets. We can pay a reasonable cleaning fee, but we don't accept more. Later, they said they would report it to their top executive and gave me a reply the next day. Finally, they agreed to charge a cleaning fee, but the hotel asked for a sky-high price right from the start, with all kinds of lies about government requirements and the fallacy that the room smelled. I have never heard of this in all the years I have stayed in hotels. In another hotel that costs four or five thousand a night, they don't even fold the hotel blanket after cleaning the room, but put it in the corner of the room. What's going on? It's not okay for my helper to clean the room like this.

The room is very big, worthy of Hiramatsu

A very stylish Japanese-style hotel with large rooms and a great location, surrounded by various Michelin-starred restaurants. Breakfast is provided in the room, and you can choose Japanese or Western style. The service was attentive and the stay was very comfortable. All drinks in the mini bar in the room are free, you can drink all you want haha😄The disadvantage is that there is no gym or hot spring

The environment is very good. I will stay here again next time.

It is located near Muromachi, Kyoto. The location is really good. Next to it is a popular ramen shop. It only takes 7-8 minutes to walk to the downtown area. The hotel is not big, but the decoration is extremely exquisite and luxurious. Hiramatsu itself is a luxury chain in Japan, and the decoration specifications of this store are the best among all Hiramatsu hotels. The hotel itself has an Italian restaurant, and there are many good restaurants nearby. The service attitude is excellent and the cleaning is timely.

TheHIRAMATSU kyoto. I like the style of the hotel and am satisfied with the service~ The hotel staff are very warm and gentle. In addition to simple communication in Japanese and English, another very considerate thing is that there is Chinese service, which makes communication very convenient. The person who received us seemed to be a ********* girl, she was very gentle! Every time we go out and come back, we will be asked whether we plan to take the subway or the tram, and then we will be informed of the bus route. Oh, and the welcome dessert for this season is sweet-scented osmanthus, which is very sweet~ The hotel room is quite spacious, and the jacuzzi has good reviews. People who like to take a bath are very satisfied. The most worthy of praise for me is that the mattress is moderately soft and hard. I like to sleep on a hard bed, and my husband likes to sleep on a soft bed. Both of them said they were satisfied and the sleep quality was very good. The transportation is convenient and it is located in the center of Kyoto. It takes less than 30 minutes to walk to Kamogawa River. There are many gourmet shops and cafes around, and the streets are relatively quiet. We booked the hotel's breakfast service. The service staff will ask you whether you choose Western or Japanese breakfast one day in advance. The Japanese set meal we chose on the first day, including rice, various side dishes, fried fish, etc. was well received. The second day was Western style, which I also thought was good. The waffles, etc. were all freshly baked, not pre-made, and tasted good. If you order breakfast for a few more days in a row, there will be small changes in fruits, etc., but a few staple dishes will still be the same, so it is recommended that you order breakfast for two days and try it.

A perfect experience. The breakfast is delicious and the service is warm and attentive. The room is large, very large and clean. The location of the hotel is also very good, just near Karasuma Oike Station. If you are used to taking the subway, this location is very convenient to go east, west, south and north.

The welcome sweets you get when you enter are really delicious, and of course, everyone is friendly. It's nice that you can get there within a 5-minute walk from the station, and the surroundings are quiet. If I can go next time, I want to go again.