Guest User
April 28, 2024
Due to the change of itinerary, I didn't go to this hotel at all, but I knew that I couldn't get a refund that night, and Ctrip didn't give me a refund the next day. At first, the reason they gave was that the hotel wouldn't refund me, but I called the hotel front desk and it turned out that it was Ctrip's agent who wouldn't refund me. After negotiation, I was finally refunded 4,000. In fact, I knew that it was my fault that I couldn't get a refund on the first day, but I couldn't accept the non-refund after that.
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