RESI STAY Nishijin

Bad review🚫 1) Staff understand only Japanese and zero communication in English 2) No customer service after 20:00 pm 3) Randomly collect Japanese taxes, 7 people ask you to pay 10 people's taxes 4) No one answered the contact staff phone number posted in front of the door after arriving at the hotel 😟, someone answered, could not communicate, I spoke English, he spoke Japanese, he did not understand to cut your line, call again can not be answered, the door can not open to. 5) Contact Ctrip customer service help, wait and wait, and finally obtain the entrance password. 6) Item 3 mentions that from the day before departure in Hong Kong to arriving at the hotel (when not yet successfully checked in), the hotel sent you a total of 3x emails asking you to pay taxes, I came to travel and not work , from new, when in Hong Kong has paid the Japanese levied taxes, this hotel different people follow up, repeatedly and repeatedly asked you to pay, eventually the hotel admitted the mistake, in the middle of the morning to give me the password for 3 rooms. 7) Do not be so happy, two rooms successfully entered, the third thought a ghost has not been able to open the door, and contacted Ctrip staff to help, and waited half an hour, it turned out that the staff gave the wrong password, then two passwords You, ask yourself to try, tight there is 1 right. 8) Checked luggage service, the password is as small as sesame, young people are very hard to see, really. I eventually settled the four elderly people at 3:30 in the morning, which is crazy. This hotel has no service and no staff. If you often need call room service in the hotel, this hotel is very difficult. Warm reminder: If you book more than 1 room, please measure your patience, and their ability to work, whether they can understand the needs of others. ------------------------------------------------ 😘 Need to praise the many online service staff of Ctrip this platform, good communication, can immediately follow up the incident for people customers, not in vain I am a regular customer of Ctrip, thank you for your quality service.

The location is pretty good, with supermarkets, restaurants, parking lots nearby, and a bus stop downstairs! The rooms are all good, with a washing machine and a drying function in the bathroom. However, bath powder cannot be replenished. A towel costs $300 ¥, but overall it is acceptable!