MUWA NISEKO

The whole environment feels very good, and the staff are very professional

It is rare to complain or review hotel reviews; but this hotel is really outrageous; can it pretend to be a small luxury hotel by wearing a mask of high-end appearance? First of all, there is basically no cell phone signal in the lobby and lower floors of the hotel; at the same time, the hotel's room heating equipment does not work at all; at the beginning it was said that it would take 6 hours to heat up; the heating only raised the temperature by 2 degrees overnight; at the same time, are the equipment in the rooms not cleaned and repaired? The bathroom light gives you ghost flashes in the middle of the night; the most outrageous thing is that I finally bought a dryer and dryer for after skiing, and after skiing I thought I could put my clothes in it to wash and dry them before continuing to use them; but after waiting for 4-5 hours, they were still wet; the most outrageous thing is that the washing machine is full of hair; don’t you clean and maintain your washing machines regularly? The daily water supply is limited to only two bottles; I finally got you to bring me some water; the most bizarre thing is that your service staff opened the door without me opening it and prepared to let the water in; have you considered the feelings and privacy of the guests in the room? After reporting various problems to the front desk, there was no response; no one informed us of the progress of the repairs; it took two days after we reminded them again and again to tell them that the washing machine could be used; and we reported various feedback in the hope of getting feedback from their manager; and then nothing happened; several ********* at the front desk spoke Mandarin and completely ignored the guests' requests; a hotel with no management from top to bottom; we stayed for 6 days and problems occurred on the first day; no one apologized until we left, and no management intervened or dealt with the matter; the arrogance and rudeness of Chinese people really makes people feel so angry; I hope everyone will be cautious in choosing Chinese people; otherwise, you will spend a lot of money and still be treated poorly; the only thing about the hotel is the sleep, and the breakfast, which was changed after a lot of complaints, is okay; the other aspects of the hotel have no other advantages, and the bad reviews are rubbish! ! !

Really good!

The online reviews were quite bad, but I still felt good after checking in.

Among the ski in and out resorts, this is the best location and service! The room was very spacious, and the kitchen was especially modern and the refrigerator was big and great!

To be honest, Shancui still needs to be a bit more upscale in all aspects. My feeling when staying at Muwa this time is that the location is really good, which is the biggest advantage. However, the hardware in the room is very average. It can be described as ordinary. There is even no bedside. The function of turning off the lights with one click makes me most speechless. To be honest, the service was not bad, and the breakfast was not as bad as expected. Secondly, because there is comparison, this is a question. I stayed in Shancui in January. Since the public parking lot in Niskeo does not allow private cars to stay overnight, I had to park back to the hotel. At that time, the front desk of Shancui told me that the parking fee was originally 5,000 yen per night, but if you find it convenient , drive out and park in public areas during the day, and drive back and park at the hotel at night, without paying parking fees. Although the price is not more than 5,000, Shancui makes me feel very comfortable. But this time at muwa, not only was the parking fee not waived, of course I didn't ask for it, but every time I drove back to the hotel, the receptionist at the gate watched your car like a thief, where you parked it, and even chased you You have to hand over the keys to him because they have valet parking, which actually feels like a fee to me. This made me very uncomfortable. I had the same feeling almost every day when I drove back to the hotel and parked my car. In the end, I stayed for more than 10 days. My summary of my feelings is that it is a little disappointing because it is such a good location and has a better check-in experience.