The room was very clean and big. I stayed in a room for five people.
The facilities in the room are very good
But the service attitude is not good. We stayed for two days.
When we entered on the first day, I didn't know if there was something wrong with the room card settings. I couldn't get in with the proximity card. After that, I went to the counter downstairs to help us get it again.
When I came back the next day, I found that there was no way to go in. I called the front desk with my mobile phone and the front desk told me that I had to go to the front desk to sense the room card every day. We took the elevator down from the 15th floor. In fact, we could have informed us when we checked in because we were tired from shopping outside. When I went back to rest and found that I couldn't get through the counter, I said I had to go downstairs to get the room card sensor.
And because the floor is too high, you have to wait for a long time for the elevator, and you often can’t wait for the elevator.
I feel that the service at the counter can be better. Some things that can be notified in advance can be explained to the guests first.
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