Mercure Kunming Changshui International Airport Reviews

This hotel's convenient location is ideal for early morning airport departures; however, the exceptional service provided by Ms.丁绮月 from check-in to departure was truly outstanding. Upon my late-night arrival, Ms.丁绮月 efficiently processed my check-in while thoroughly explaining hotel amenities and breakfast options, ensuring a restful start after a long journey. Her exceptional service left a lasting impression. Despite my offer to retrieve my Taobao packages myself, she insisted on using the automated robot, demonstrating a genuine desire to assist. Although my app showed the some of my missing packages as delivered, her proactive approach quickly resolved the issue. She identified the possibility that they were mistakenly delivered to a nearby building, 30 meters away, sharing the same address but a different block number. This enabled me to locate the missing packages. Her willingness to go above and beyond, rather than simply stating the hotel lacked the parcels, was truly commendable. Upon nearing departure for my flight, I had arranged private transportation. While awaiting the vehicle, Ms.丁绮月 emerged from the hotel, informing me of the imminent arrival (within five minutes) of the hotel's airport shuttle. She kindly offered the shuttle as an alternative, considering my substantial luggage. Instead of simply processing my checkout, she proactively assisted, waiting outside in the cold until the shuttle's arrival to ensure my safe boarding and even helped with my heavy luggage, exceeding expectations. Mercure Kunming Changshui International Airport have found a valuable employee, 丁绮月, who has demonstrated exceptional performance and is deserving of both a promotion and a salary increase. We sincerely appreciate her contributions.

The hotel is very new and clean. Shuttle bus to pick up at the airport is very easy to find. You can call the hotel directly via trip.com. And it is very reasonable price.

The hotel was clean and the breakfast spread was decent. Airport transfer was timely. Overall, its everything you’d expect from both the mercure chain and an airport hotel.

excellent location and free shuttle bus

The front desk lady receptionist was the best i have ever come across in any hotels i have stayed; very nice, friendly, helpful and efficient.

Spacious and nice hotel near airport. Easy to order food as well. The shuttle start at 5 o'clock in the morning which is great to catch up early flight.

Excellent staff and good reliable airport shuttle. Rooms are clean and modern. Had a great stay!

comfortable stay for a night stop over before an early flight the next day, it was a comfortable stay. the sheets were nice and soft. the toilet and showers are built such that they are individual cubicles, so the shower cubical doesn’t have any where to hang clothes/ towels, etc. all amenities provided, and there’s a laundry room with washer dryer to get your laundry sorted before continuing your trip. shuttle bus to airport was 5am for a 7.40am flight, where it’s a “car pool” system, must book at time of check in. night supper is a bowl of mien xian, basic. it’s a warm bowl to keep you going. there are no food options around outside of the building.

Very satisfied with the hotel services, especially the airport shuttle arrangement to pick us very early in the morning around 4.30am. Hotel is very clean and most importantly is smoke free inside our room.

room wa quiet and near airport. pick up service was convenient and great front desk

Convenient for airport transit. They provides airport transfer, self laundry service.

English of the receptionists is not amazing, but they are kind! Room was clean and comfortable. Hotel very close to airport, so really convenient if you have an early flight. The airport shuttle was a bit old and crowded, but free so overall fine.

Staff was friendly and helpful. The hotel was beautiful, clean and close to the airport. Will probably use this hotel regularly for airport pickups.

New hotel just that the thick carpet doesn’t make sense is too thick to push our luggage and the distance to room is far so need lots of strength to tilt back our luggage to move which is heavy for us. Hotel doesn’t provide weighting scale in room & they don’t even have it at front counter, which is quite useful esp the weight limit on China airline is usually 23kg only. Reception staffs seemed inexperienced and didn’t even inform guests of the free soft drinks in the fridge. But overall this hotel is value for money and new.