The Robertson Kuala Lumpur Reviews

Disappointing Stay at The Robertsan Kuala Lumpur – Not Family Friendly I stayed at The Robertsan Kuala Lumpur for 3 days and 2 nights over the weekend, and unfortunately, the experience was far from pleasant. Here’s a detailed breakdown of my stay: 🔴 External Environment & Safety Concerns • The corridor outside the room had a strong garbage smell, which was very unpleasant. • The car park at Level 3A was dusty and not well-maintained. • A window near the lift was easily accessible to children, posing a serious safety hazard. 🔴 Room Experience • Only one access card was provided, making it very difficult for guests to go out separately. • The main door had no internal lock, meaning kids could open the door and walk out without our knowledge. • The fan in the main hall was not working, and remotes for the TV and air-cond were not user-friendly. • The TV had no internet connection, so Netflix or online entertainment was not an option, which made indoor time quite boring. • The washing machine area had a very strong odor, making it unpleasant to use. • The water tap was loose, and using it was uncomfortable. • The kitchen had a bad smell, making it unpleasant to prepare or eat meals. • The room phone was not working at all. • Despite paying around RM700, there were no complimentary 3-in-1 drinks or bottled water, which was disappointing. 🔴 Balcony & Room Safety • The balcony door couldn’t be locked, another safety risk, especially with children. • The air-cond compressor area were also accessible to kids, adding to the list of safety concerns. • There was no proper table or well-placed mirror for getting ready—just a medium-sized mirror in an awkward location. • The unit had only one bathroom, which was not ideal for a family stay. 🔴 Cleanliness • The bathroom was not clean—tiles were stained, and there was visible dirt around and beneath the toilet bowl. • The water outlet (aerator) at the bathroom tap had very weak pressure, making it hard to wash our face or brush our teeth properly. • The shower hand attachment and the toilet water tap were leaking, which made using them uncomfortable and inefficient. ⚠️ Overall Impression This was honestly my first and worst experience staying in a hotel. As a family with young children, we did not feel safe, comfortable, or satisfied. Given its prime location in KL, I expected much better standards in terms of maintenance, cleanliness, and basic amenities. I hope the management takes this feedback seriously to improve the guest experience moving forward.

One of the best staycations I’ve had in KL! The place is right in the city centre—just across the road is the famous Jalan Alor, packed with local street food. My room was peaceful since it didn’t face the main road, and it offered a stunning view of Merdeka 118, the world’s second tallest building, right from the living room. The room is completed with amenities. Plus, if you enjoy local art and creative spaces, GMBB Mall is just next door, which is a bonus for you.

The hotel very bad.i have booking from Trip.com.when i arrived the hotel said it full and ask me to find the other hotel by self.and i disappointed.the front desk irresponsible.and i ask for refund, they said ask for HQ.completely unprofessional.and my payment is burn to them.when i called the HQ they not answering. and the hotel is also not responsible for refunding my money.

Very convenient to city centre.at Bukit Bintang nearby Pavillion,lalaport,berjaya times square.Have A very nice view at here which is the second highest building in the world.free car park .

didn’t receive any check in information from the property owner until 6pm (i had to text him on whatsapp for me to get the check in info) other than that room is clean and nicely situated in downtown kl

3 room 1 bathroom. 3room not the true room. Is comparten. living room n 2 room use share 1 air cond.

We stay here for 3nights. We had a wonderful stay here. The place was clean, well-equipped, and exactly as described. Make us feel like home. The location was convenient, with easy access to shops, restaurants, and others attractions. The host was friendly and responsive, making the check-in and check-out process smooth and hassle-free. I would definitely recommend this place to anyone looking for a comfortable and enjoyable stay.

Close to Pavilion, walking distance and easy to get good foods. Klcc view

Overall is good and comfortable for me. Good location and facilities.

Smooth check in progress . Anyway , the hygiene and room decoration could be improved.  20 minutes walking distance to Lot 10. Not really near but with this price , can be acceptable .

Toilet is dirty, broken chair

Clean , helpful staff, nice view

Ok for family Trip

First and last stay. Disappointed. Free parking, but hard to find. No breakfast as posted, no drinking water provided, price not reasonable.