AMI Suites @ Arte Mont Kiara Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We're truly pleased to hear that you were impressed with the spaciousness, cleanliness, and comfort of your room, and that you enjoyed your overall stay.However, we’re sincerely sorry for the unsettling experience you had during check-in. We completely understand how uncomfortable and concerning it must have been to enter a room that was already occupied. Please accept our deepest apologies for this lapse — it is certainly not reflective of the standards we strive to maintain.We appreciate you bringing this matter to our attention. Please rest assured that we are taking this seriously and have already addressed the issue with our front office team to ensure such errors do not occur again. The safety, privacy, and peace of mind of our guests are of the utmost importance to us.We’re glad our team was able to respond quickly with an upgrade, and we do hope that the rest of your stay was more comfortable. We value your feedback and hope to have the opportunity to welcome you back for a smoother and more reassuring experience in the future.Warm regards,William, Rooms Division Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We truly appreciate your comments, as they help us improve our services.We apologize for the cleanliness issue you encountered with the needle in the carpet. Please rest assured that this matter will be investigated with our housekeeping team to ensure such incidents do not happen again in the future.Regarding the location, we would like to clarify that AMI Suites is indeed situated in Kuala Lumpur, and the distance to the city center is only about 9.9 km, which you have also experienced a mere 15-minute Grab ride.We appreciate your understanding and hope to welcome you back soon for a more pleasant experience.Best regards,William, Rooms Division Manager

Response from Property: Dear SumV,Thank you for sharing your feedback with us! We’re delighted to hear that you found our location convenient with plenty of dining options nearby. We also appreciate your comments about the Mosaic Pool, and we’re glad it met your expectations.Regarding the Sky pool, we’re sorry it didn’t quite match the size you were expecting based on the photos. We’ll make sure to update our visuals to give a clearer representation of the space.We hope to welcome you back soon for another enjoyable stay!Best regards,William, Rooms Division Manager

Response from Property: Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed our location and the beautiful view of the KL skyline, especially towards the Twin Towers. It’s always wonderful to know our guests can take in the city’s iconic scenery during their stay.We hope to welcome you back again soon for another memorable visit!Warm regards,William, Rooms Division Manager

Response from Property: Dear y4ssss0Thank you for your enthusiastic review! We're so happy to hear that you had such a fun time staying with us. Knowing that you plan to come back truly means the world to us!We can’t wait to welcome you again for another amazing stay!Warmest regards,William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to provide such detailed feedback. We are glad to hear that you found the décor and cleanliness of your room, along with the fully equipped kitchen and washer/dryer, to your satisfaction.We also appreciate your observations about the elevator wait times, the pool, and the gym. We're aware that the wait times can sometimes be a bit longer during peak hours, and we are actively working on improvements to address this. Your comments about the air conditioning unit, noise levels, and breakfast selection are also valuable, and we apologize for any inconvenience these may have caused during your stay. We will take these into consideration as we make adjustments to better meet our guests’ expectations.We truly regret that the issues you encountered led to your decision to move to another hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,William, Rooms Division Manager

Response from Property: Dear Lopez,Thank you for your kind review! We're so happy to hear you enjoyed your stay with friends and family. It’s great to know that you liked our facilities, especially the variety of pools. We hope to welcome you back soon for another wonderful experience!Kind Regards,William, Rooms Division Manager

Response from Property: Dear kittingkitty,Thank you for sharing your kind review! We're thrilled to hear that you enjoyed your stay at the top of AMI Suites and had the chance to experience the festive atmosphere with the fireworks. We appreciate your well wishes for our hotel’s success. We're sorry to hear you didn’t have the opportunity to enjoy all the facilities during your stay – we hope you can make the most of them on your next visit when you’re feeling more refreshed! We look forward to welcoming you again soon.Kind Regards,William, Rooms Division Manager

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you found the view and entertainment to be so enjoyable. We’re sorry to hear that you regretted moving to another hotel, and we’d be more than happy to welcome you back for your next stay. We truly appreciate your recommendation and look forward to hosting you again soon!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Mr. Ashraf,Thank you so much for your kind words! We're thrilled to hear you had a wonderful experience with us, and we're grateful for your appreciation of our staff. We can’t wait to welcome you back on your next visit!Kind Regards,William, Rooms Division Manager

Response from Property: Dear Sze Jie,Thank you for taking the time to share your feedback. We're glad to hear that your stay was overall pleasant. We also appreciate you pointing out the lift waiting time during peak hours. We understand how this can be an inconvenience, and we're looking into ways to improve the efficiency of our lift service to ensure a smoother experience for our guests. We hope to welcome you back soon and provide an even better stay.Kind Regards,William, Rooms Division Manager