The RuMa Hotel and Residences

The RuMa Hotel and Residences Reviews

The RuMa Hotel and Residences

7, Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaView Hotel Details
The RuMa Hotel and Residences
The RuMa Hotel and ResidencesThe RuMa Hotel and ResidencesThe RuMa Hotel and Residences
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The RuMa Hotel and Residences Guest Reviews

4.7/5
Amazing
839 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(839)
Positive reviews(821)
Reviews with photos/video(359)
Well designed(120)
Delicious breakfast(82)
Well decorated(48)
Convenient for shopping(43)
Great swimming pool(31)
Perfect for business trips(26)
Located downtown(26)
Loved the view(24)
Negative reviews(18)
Vadim
Deluxe King Room
Stayed in Jan 2025
Travel with friends
17 review
5.0/5
Outstanding
Posted on Feb 7, 2025
Our second stay in Ruma! Very satisfied with the services and staff, clean and spacious rooms, amazing facilities. Definitely will come to visit again!
6/7
Response from Property: Dear Vadim,Thank you so much for your return visit to The RuMa Hotel and Residences! We truly appreciate your continued support and are delighted to hear that you had another satisfying stay with us. It’s wonderful to know that you enjoyed our service, spacious and clean rooms, as well as our facilities.We look forward to welcoming you back again for another memorable stay.Till then,Daniyal NgHotel Manager
Charles 1998
Grand Twin Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Overall vey good service as well as their room very clean looks new well maintained Nice pool nice gym I will give 9/10 Less one point because of their breakfast not much options compare with other hotel but their breakfast very tasty
Response from Property: Hi Charles,Thank you so much for the great in-depth review! We’re thrilled to hear that you enjoyed our clean and well-maintained rooms, as well as the pool and gym. We appreciate your feedback on our breakfast options and will certainly take it into consideration for future improvements. We're glad to know you found the breakfast tasty, and we look forward to your return to The RuMa Hotel and Residences soon!Till then,Daniyal NgHotel Manager
Anonymous User
Deluxe King Room
Stayed in Nov 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Return customer! Loved this hotel so much the first time I came, had to introduce it to friends! Room is super clean and room service is so often. Mini bar in room is free, bathtub is big, room is very spacious. Easy walk in connection link bridge to Pavilion. We all enjoyed our stay!
Response from Property: Hi there,Thank you so much for your return and please keep supporting us. Your support is what makes us better. We're so glad to hear that you loved your stay again and enjoyed the clean rooms, room service, and spacious amenities. It's also great to know that you and your friends enjoyed the connection to Pavilion. We look forward to welcoming you back again soon to The RuMa Hotel and Residences!Till then,Daniyal NgHotel Manager
Mavis Ter
Grand King Room
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 16, 2024
The soundproofing is really bad when sleeping at night. The motorcycle downstairs is very loud. I don't know if it's because my room faces the road. Apart from this soundproofing, everything else is very good. Our whole family is very happy.
Response from Property: Hi Mavis,Thank you so much for taking the time to share your experience with us. We’re glad to hear that you and your family had a great stay and enjoyed everything else. We have taken note of your feedback regarding the soundproofing and will consider it for future improvements. We look forward to your return to The RuMa Hotel and Residences soon!Till then,Daniyal NgHotel Manager
Cesar
Grand King Room
Stayed in Nov 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The amenities where fantastic. I loved my stay here. I would definitely come back again.
Response from Property: Hi Cesar,Thank you so much for the lovely review! We greatly appreciate your compliments on our amenities and are thrilled to hear you loved your stay. We look forward to many more returns to The RuMa Hotel and Residences!Till then,Daniyal NgHotel Manager
SHARON GIEK YIEN
Grand King Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Check in counter a little slow. But otherwise I had a very comfortable stay at RuMa hotel. The bed is extremely comfy and the place is spotless!
Response from Property: Hi Sharon,Thank you so much for taking the time to share your experience with us. We're glad to hear that you had a comfortable stay and enjoyed the bed and cleanliness of the hotel. We do take note of your feedback regarding the check-in process and will work on improving it. We look forward to your return to The RuMa Hotel and Residences soon!Till then,Daniyal NgHotel Manager
Faris Rosdidi
Grand King Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The Ruma KL exceeded my expectations in every way. The hotel boasts fantastic facilities, including a stunning rooftop pool with breathtaking city views. The rooms are stylish and comfortable, with all the amenities you could need. I am most likely to enjoy staying in this room. Breakfast at Atas spread was diverse and delicious, offering a variety of both local and international options. The quality of the food was excellent, and the service was impeccable. The staff at The Ruma KL were incredibly friendly, attentive, and always went the extra mile to ensure a pleasant stay. Their service was top-notch, making me feel truly valued as a guest. Overall, I thoroughly enjoyed my stay at ruma KL and would highly recommend it to anyone visiting Kuala Lumpur.
Response from Property: Hi Faris,Thank you so much for the great in-depth review! We’re thrilled to hear that we exceeded your expectations in every way, from the stunning rooftop pool to the stylish rooms and delicious breakfast spread at ATAS. It’s wonderful to know that our staff’s friendly and attentive service made your stay even more memorable. We truly appreciate your kind recommendation, and we look forward to your many returns to The RuMa Hotel and Residences!Till then,Daniyal NgHotel Manager
Stardxst
Grand King Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Very modern room, great service from all the staff, consistently checking in on us. Will recommend
Steven
Grand King Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Superb hotel with awesome environment and food. Will come back
6/7
Response from Property: Hi Steven,Thank you so much for the lovely review! We greatly appreciate your compliments on our environment and food. We look forward to many more returns to The RuMa Hotel and Residences!Till then,Daniyal NgHotel Manager
Laila Abdul
Deluxe King Room
Stayed in Aug 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Love my stay at the ruma, it was my late celebration for my birthday but they did their best with the cakes and deco. The gym was pleasant. Love the bath tub and pleasant shower gels. The food was yummy! Will try the room & breakfast combo later. Thanks The Ruma!
6/15
Response from Property: Dear Laila,Thank you for your lovely review! We’re thrilled to hear that you chose The RuMa for your belated birthday celebration and enjoyed the cakes, decorations, and our gym facilities. We’re glad you loved the bathtub and shower gels, and that you found the food delicious. We look forward to welcoming you back to try our room and breakfast combo!Till then,Daniyal NgHotel Manager
Nana Hor
Deluxe King Room
Stayed in Nov 2024
Couples
4 review
4.0/5
Very Good
Posted on Jan 16, 2025
Beautiful and comfortable hotel, enjoy bathtub
Response from Property: Dear Nana,Thank you so much for staying with us at The RuMa Hotel and Residences and for sharing your kind words!We’re thrilled to hear that you found the hotel beautiful and comfortable, and that you enjoyed the bathtub during your stay. It’s always great to know that our guests had a relaxing experience.We look forward to welcoming you back for another enjoyable stay!Till then,Daniyal NgHotel Manager
Loklok magic moment
Deluxe King Room
Stayed in Feb 2025
Couples
6 review
4.2/5
Very Good
Posted on Mar 2, 2025
Good location
Anonymous User
Grand King Room
Stayed in Aug 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Good location and modern hotel. I would come back again. Just opposite KLCC, perfect for conventions
Response from Property: Hi there,Thank you so much for taking the time to write to us! We’re really glad to hear that you enjoyed our prime location and found our hotel modern and suitable for your needs, especially being just opposite KLCC.We look forward to welcoming you back again for another great stay at The RuMa Hotel and Residences!Till then,Daniyal NgHotel Manager
Guest User
Deluxe King Room
Stayed in Feb 2025
Family
1 review
4.5/5
Great
Posted on Mar 8, 2025
The RuMa Hotel in KL impressed us with its elegant design, impeccable cleanliness, and fast room service. Every detail felt well-maintained, making our stay comfortable and enjoyable. Hope they continue their excellent service. Highly recommended for a refined and hassle-free stay in Kuala Lumpur!
Guest User
Deluxe King Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 30, 2024
Strategic location. Super comfortable environment to have some rest. Bathtub was clean.
Response from Property: Hi there,Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our strategic location, comfortable environment, and the clean bathtub. We look forward to welcoming you back to The RuMa Hotel and Residences soon!Till then,Daniyal NgHotel Manager