Pacific Express Hotel Chinatown Reviews

Awesome hotel in the heary of KL 1. Location is right by petaling street entrance with easy access via mrt n theres also parking available at the basement 2. room is spacious clean n every items working great (heater, ac etx) 3. service: the admin n security staff is friendly n helpful 4. amenities: no swimming pool but the location n theres a 7-11 with an atm in the building makes it worth while

Really loved the stay in this hotel. It's an excellent budget stay with all necessary facilities being present in room. Staff were super polite and catered to our ad hoc needs on time. Location of this hotel is the major advantage for tourists as major locations are just walking distance away and you can take GRAB which is affordable as well. Petalling street is just opposite of the hotel which makes shopping and food exploration more fun!! In ground floor you have 7-11, Texas Chicken which is open 24hrs! 5/5 rating to PACIFIC EXPRESS CHINATOWN!

This hotel 1st time stay very badly, reception service very badly, never say welcome, not smile, talking no friendly, how you do the business like that? nobody training your staff well right? service is too bad, impolite talk, morning breakfast food only a few dishes are too poor, cooking is too bad, no have eggs, room price is very high, sewer smell is everywhere in the room, I will never come back again.

Overall ok. Just bad smell when move in. Consider clean place and very convenient to Chinatown and all the attractions places.

Very close to Petaling Street where you can get good food for dinner. Room is OK as well

A nice and clean budget hotel, close to the center and the Chinese market. I recommend it.

Budget hotel worth money. Strategic location. Near to petaling street, central market, dataran merdeka, bus station, lrt station. Food : texas chicken, nasi kandar albaik, 7e. Overall okay. But room do not have fridge. Matres comfortable,Bed king size, pillow only 2, aircond not cover whole room. But still okay.

The hotel is clean and the customer service is very helpful and friendly

**Overall Impression:** While the hotel's staff was friendly and accommodating, the initial room assignment left a negative impression. The breakfast buffet offered a variety of options, but the lack of bellman service was a minor inconvenience. **Staff:** The hotel staff was friendly and helpful, particularly when we encountered the issue with our initial room. They promptly addressed our concern and provided a satisfactory solution. **Room:** Unfortunately, our initial room was plagued by a strong cigarette smell. However, the hotel staff quickly rectified the situation by assigning us a new room. **Breakfast:** The breakfast buffet provided a decent selection, including coffee, tea, mango juice, chicken, noodles, fruits, eggs, and toasted bread. The consistency of the offerings over two consecutive days was appreciated. **Amenities:** The hotel's amenities were basic. The lack of bellman service, while not a major issue, could be improved to enhance the guest experience. **Overall:** While the hotel's staff was commendable, the initial room assignment was a disappointment. The breakfast buffet was satisfactory, but the absence of bellman service was a minor inconvenience.

Great place to stay in KL have stayed a few times here now.. across the road from some great markets and only a quick cheap grab ride to other places.

Clean hotel room. Location strategic where Petaling Street is just opposite the hotel entrance

Love the location of the hotel, very strategic, almost near to everything.

Staffs are very swift to help and meet our demands. Room was clean and comfy. Hotel location is very strategic and has easy access to places of shopping n eateries.

No caption allowed. Pictures says it all! Not one of a kind or recommended when staying in KL.