Scarletz Suites KLCC by Minshuku Reviews

Response from Property: Dear guest,Thank you for sharing your feedback.Our standard check-in time is 3:00 PM and check-out time is 11:00 AM, which are clearly stated at the time of booking. We always recommend confirming these details before making a reservation to ensure they meet your needs.During your stay, our team maintained a respectful and professional attitude at all times. We also informed you in advance that a late check-out would incur an additional fee, as your departure was close to 1:00 PM.We understand if this policy caused any inconvenience, but we hope for your understanding that such procedures are in place to ensure smooth operations for all guests. We always strive to provide a fair and welcoming environment, and we regret that this aspect did not meet your expectations.Best regards,Minshuku Team

Response from Property: Thank you sooo much for your lovely words! 🫶🏼🤎 We're beyond happy to hear you enjoyed the pool, the city view, and had such a great time. It means the world to us that you appreciated everything. You're always welcome back anytime – we’d love to host you again! 💫💛【Minshuku Team】【VX：Minshukuklcc】

Response from Property: 非常感謝您提供的反饋，我們對給您帶來的不便表示誠摯的歉意。我們非常重視客人的舒適和衞生體驗，並且會立即向相關部門反映您的問題，確保未來能夠避免類似情況的發生。希望能有機會再次為您服務，給您帶來更滿意的住宿體驗。感謝您的理解和支持！【Minshuku Team】【VX：Minshukuklcc】

Response from Property: Thank you for sharing your feedback! We're glad to hear that overall your stay was good, and that you were satisfied with the spacious room and bathroom. We sincerely apologize for the cigarette smell you mentioned, and we will investigate and improve this to ensure a more comfortable environment for all our guests. We also appreciate your comments about the air conditioning, and we will look into it. Thank you for recognizing the kitchen amenities and the great value for the price! We hope to have the opportunity to provide you with an even better experience in the future!❤️【Minshuku Team】【VX：Minshukuklcc】

Response from Property: Thank you so much for your kind words! We're thrilled to hear that you enjoyed the design and felt comfortable during your stay. We're glad you liked the kitchen – it's always great to know our guests can cook a late-night meal with ease. We hope to welcome you back soon! ❤️【Minshuku Team】【VX：Minshukuklcc】

Response from Property: hank you so much for your kind words! We're thrilled to hear you had such a wonderful stay. It's great to know that you enjoyed the views, pool, and the comfort of the home. We're also so happy you felt well taken care of during your time here—it was a pleasure hosting you! We can't wait to welcome you back for another relaxing getaway. ❤️【Minshuku Team】【VX：Minshukuklcc】

Response from Property: Thank you for your feedback. Regarding daily cleaning service, we have clearly stated on the booking platform that, as an apartment-style accommodation, we do not provide this daily service. This is in line with our effort to offer a more cost-effective option for our guests. However, we always ensure the cleanliness of the rooms and the changing of bed linens.As for the deposit, we apologize for any inconvenience caused. We did attempt to contact you and remind you to collect your deposit at the front desk. We are truly sorry for any misunderstanding regarding this matter.Thank you for your understanding.

Response from Property: Thank you for sharing your valuable experience with us. We sincerely apologize for the inconvenience caused by the Scarletz KLCC's location and for the cleanliness not fully meeting your expectations. Regarding the location, our Scarletz is just a 10-minute walk to KLCC and is conveniently located near the Ampang Park MRT station. As for the cleanliness issue you mentioned, we are always committed to providing a clean and comfortable environment for every guest. We have already communicated your feedback to our cleaning team to ensure that every detail is carefully addressed, and we will continue to enhance our service quality. We genuinely hope to have the opportunity to provide you with a more perfect experience in the future.【名舒库团队】【vx：Minshukuklcc】

Response from Property: Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the cleanliness, convenient location, and spacious room. We're also glad you appreciated our pool and found our service exemplary — that truly means a lot to us.We look forward to welcoming you back again soon!【Minshuku Team】【VX：klcc8828】

Response from Property: Thank you for your recognition of our hotel's environment! We are glad to hear that you had a comfortable stay. Regarding the checkout time, it was clearly stated as 11 AM on the booking platform when you made your reservation. Thank you for your understanding, and we look forward to providing you with an even more pleasant experience during your next stay! ❤️【Minshuku Team】【VX：Minshukuklcc】

Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed the spacious room and our great location. We can't wait to welcome you back next time! ❤️【Minshuku Team】【VX：Minshukuklcc】

Response from Property: 非常感謝您對我們酒店的高度評價！很高興您享受了在這裏的住宿體驗。我們會繼續努力提供更好的服務，期待您的再次光臨！祝您一切順利！Thank you very much for your high praise of our hotel! We are delighted to hear that you enjoyed your stay here. We will continue to work hard to provide better services and look forward to your next visit! Wishing you all the best!【Minshuku Team】【vx：Minshukuklcc】

Response from Property: Thank you for your feedback! We're glad to hear that you enjoyed the location and had a great stay overall. We apologize for the check-in process taking longer than expected and understand that the lobby may not have been as comfortable as you'd hoped. Your comments are valuable to us, and we will work on improving these aspects to provide a smoother experience for future guests. We appreciate your kind words about our host and hope to welcome you again soon!【Minshuku Team】【VX：Minshukuklcc】

Response from Property: Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. It was our pleasure to host you, and we're so glad you found the space cozy and clean. We look forward to welcoming you back on your next visit! ❤️🫶🏻【Minshuku Team】【vx：Minshukuklcc】