Spa Hotels in Kissimmee

Still waiting on our refund of deposit that should had transpired over a week ago. Front desk is short staffed; waiting on line of over 30 minutes or more to check-in and/or out. Staff very polite and friendly. Rooms need a face lift; old furniture, 1970s; bathroom(s) need much TLC, they need caulking, painting and updated fixtures. It’s a real shame, owner/corporation are not investing in the property… for it is located in a prime location. We witnessed homeless individuals living in the property, there’s nothing wrong with that…but when they knock on your door asking for a cigarette…it’s a problem.

The lady who helped us at the service desk was rude and very unhelpful. We had drove all the way from Dallas to Orlando with a uhaul we booked 2 nights but couldn't make the first one as we were still on route. She didn't want to give us our room and said that the reservation was canceled because we no showed for our booking. Long story short we had to get the manager who was nice enough to help us and gave us our room.

Stayed 2 nights in the margaritaville hotel as part of a visit to Disney MK. Check in was smooth, the room had two queen beds with a gorgeous bathroom and balcony with views of Disney fireworks at night! The pool area was fabulous, clean, warm water, shallow for children to play and a tiki bar! Decoration in the foyer and rooms gorgeous and tropical! Easy and quick shuttle coach arranged on the day to get to and from AK or MK....free! Would highly recommend!

The room was very clean and comfortable. The A/C was very cold and the location was perfect! We did not have to drive at all during our stay in St Augustine. George St was about a 15 minute walk from the hotel. Would stay here again.

The equipment is old and there are cockroaches. There are too few washing machines and dryers. The front desk employee Parks is very very kind. The service of the hotel staff is five-star. After staying for 6 days, there are only room cleaning staff, which makes me less satisfied.

The resort was ok. However I will never book with trip.com again. I booked for the weekend of 3/18, checkout 3/20. I became very ill and requested my trip be moved to the next weekend, the 25th. They charged me $85, sent me a confirmation email and a check in voucher. I arrived at the resort and was informed I had no reservation. I sat with my family in the car until 10pm when they finally let me pay the 2 days resort fee and the $100 deposit. We got our room and went to bed. The next morning I was told it was fixed , no problem. That afternoon the resort told me I had to pay for my reservation as the payment from trip.com had not been received. I did not have the funds to pay again as I'm on Social Security Disabilty and this was a present for my grandson's 11th birthday. After many calls to trip.com and the front desk they decided to refund my money and I paid the resort when I got home. A totally ruined weekend for my family and I.

I enjoy the this hotel because I believe the rooms are very clean and that’s important to me when I stay in hotels.

I have been using star island for years NEVER have I been so disappointed as I was this time. Carpet was dirty hair in the bathrooms even blood on one of the bathroom floor! Open up a cabinet door in the kitchen to get a cup and roaches! Who wants to take them home with them after a vacation. The room smelled moldy and smokey like someone had previously smoked in it. Very disappointed

The room was and service was great. I loved it. Unfortunately when I woke up in the morning I had painful bites all over my ankles and feet. I later found out they were bed bug bites.

The service environment is super great. I have never stayed in such a cost-effective and good hotel in the United States. I also like the scent of essential oils that always lingers in the hotel lobby. The restaurant on the first floor of the hotel is also super delicious and the service is great.