Guest User
January 30, 2023
Azul Mansion is a beautiful house with a great layout. It definitely has character in a good way, The main house common areas were all great and they provided what we needed in terms of ice, filtered water, clean poolside towels, extra coffee supplies, a nice clean pool with lots of seating, etc. When we had an issue, the people looking after the home responded very quickly. They have an efficient communication process (text, email, and an app). Our room (Clark) was very nice . It was generally very clean. There was a Keurig coffee maker that worked well and was appreciated. It was nice to be able to sit in covered comfort just outside our room. The bed was very comfortable. So why was I disappointed? I thought this place was very expensive but I understand it is high season in Key West in January. Never-the-less, for over $500/night (after all the ridiculous extra fees that VRBO charges), I expect more. There were only 4 clothes hangers available in the room, so it became a challenge to dry our bathing suits and other wet gear from a snorkeling adventure. The remotes for our fan and AC didn’t work consistently. This might be related to the mixed batteries they were using, but even using my own batteries didn’t help matters, We never did figure out how to get the overhead light to work, but at least we could get the fan to work. It was relatively chilly in KW so it took is a couple days to notice that our AC unit wasn’t working, The previously working AC remote had stopped working. When we arrived, the light over our door was dead, and when I mentioned it, they quickly replaced the bulb. However, we then could not turn it off! There are 3 switches beside the door when you walk into the room… and only one of them does anything. The bed obviously dominates the room, but the bed legs are square and kind of stick out from the bed itself, and are great targets for toes on bare feet. I stubbed my toes several times while i was there, but when I was in a rush to get out to an appointment, I managed to crush my big toe on the bed and will be limping for weeks (and that hasn’t done much to enhance this review). In all fairness, I know that if I highlighted these things, they would have worked to correct them. When is am paying $500/night, I don’t expect to have to ask.