Hotels near Pocket Park, Kaw Township

The front desk service of the hotel is of five-star standard, and the attitude is in place. The hotel is elegantly decorated. It is located in the center of Kansas City. It is one of the oldest five-star hotels in downtown. It is conveniently located near various service and entertainment venues around it. There is a market inside the hotel.

I specially chose this hotel which is the closest to Nelson Art Gallery. The elevator is old, but the room is very new with advanced facilities, complete and clean. The bed is very comfortable. The gym is on the third floor, and the treadmill is next to the window. There are traces of Sheraton logo on the glass of the gym, and I know who its predecessor is 😁 The swimming pool is half outside and half outside, which is a hot tub. Free parking, you can enter and exit the parking lot by swiping the room card. There are two types of breakfast: buffet and menu. Classic food, standard.

Seth was a fantastic shuttle driver! He was so flexible when we changed our mind on where we were going. He’s friendly and kind and I felt so safe with him driving our especially our friend that is pregnant. He helped her and out of the van. It is such a great amenity to have the shuttle.

This is our main place we book where ever we go. The staff is friendly the room was clean the kids had a great time in the pool. The one problem I had was that the hot tub was cold and dirty I was upset about that.

Checked in on 10/4 for only a night. I could tell this was going to be a great stay when I met Alissa at the front desk. She was awesome! Great personality and happy to help and answer any questions I had (which were many after not being in KC for 40 years). The room was nice and clean and the hotel overall was very nice. But the main reason I'm writing this review is because of the great customer service Alissa provided. -GC

Convenient location if you don’t mind walking a little bit, clean, and friendly service. The city view from our room was spectacular! We loved The Link, which is the glass walkway that goes directly from the hotel all the way to Union Station. Very convenient. Then you can hop right on the KC Streetcar, which is the free trolley that goes all the way up Main Street. We also enjoyed the outside pool located on a lower building’s roof. I wish the hotel offered water for the guests in the lobby or at least a convenient place to fill up water bottles.

I stayed at the Loews in June 2024 for a conference. The conference facilities, including the catered food for breakfast and lunch, were top notch. The space, layout, and room for side conversations was good. I'd happily have a conference there again. As for the rooms, the double queen room I was in was great. The beds were comfortable, the linens clean, the pillows plentiful. The light hygiene for the room was a solid 98% and only thing missing is that the blackout curtains don't quite close all of the way. Nothing that the clamps from the hanger in the closet couldn't fix. The downstairs bar was well stocked, and slightly understaffed. Despite that, a good hangout for post conference discussions.

Overall the experience at the hotel was very good, however, check in was lengthy and I had another issue at checkout I'll explain later. There was only one lady at the front managing to check in a long line of people. I can only imagine that they are still short staffed after Covid times. I had checked in 24 hours prior and chosen a room on my phone app, but our room was not ready and was given another. No problem..just glad to get one after the wait. The lady was pleasant checking us in but never apologized for the wait or welcomed us as Diamond members. Room was small but overall clean. Would have liked to have a comfortable chair to sit in but not one in the room. Breakfast was a buffet and overall average/good. Now the part not so good...apparently Hilton is now giving credits for breakfasts for (Gold & Diamond levels). It's put into your account to be used to offset the amount you spent. The amount can be different depending on the hotel. In most cases you will end of paying more due to taxes. I find this offensive and in my case the bookkeeping got messed up and it ended up being added in rather than taken out. I had to end up calling the hotel on two occasions to get it worked out...but it did happen. I appreciated the help of JoAnn and Robert and the bookkeeping department. In addition when checking out, I received my statement, it only showed parking that was owed. I was assured that the breakfast & credits were already sorted out. That was not the case as I found out a day later. Because Hilton President did handle my situation quickly I gave a very good rating!

Darrell (shuttle driver) was the highlight of the stay. He was very personable, energetic and made our whole party feel welcome. The front desk team coud take some notes on hospitality from Darrell. The hotel is centrally located but the building is a little dated.

Parking in the underground parking lot is very convenient. Talk to the front desk when you check out. There is no charge when you leave the garage. The hotel lobby is not bad, the rooms are relatively old, but the hotels in the central cities of the United States are almost not old. The room was quite large, the air conditioning was very noisy, and when it didn't stop, the cold wind was blown for a while and the hot wind was blown for a while. I booked a room with breakfast, but at the end of the day breakfast was still charged separately, and I was drunk. The quality of reception staff at the reception varies, and there are a few female receptionists who come here for a while, business operations are unskilled, and their attitudes are very general.