Heritance Kandalama 11, Kandalama, Central Province, 21100, Sri LankaView Hotel Details
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Heritance Kandalama Guest Reviews
4.5/5
Great
156 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(156)
Positive reviews(148)
Reviews with photos/video(96)
Well designed(34)
Loved the view(25)
Classy environment(24)
Great swimming pool(12)
Delicious buffet(11)
Tasty dinner(11)
Has an infinity pool(8)
Well decorated(7)
Negative reviews(8)
すんた
Luxury King Room
Stayed in Feb 2025
Travel with friends
1 review
4.7/5
Amazing
Posted on Mar 7, 2025
It’s a fantastic facility where you can experience Bawa’s masterpiece. A complimentary architectural tour is available, so we highly recommend joining it.
Response from Property: Dear Valued Guest……Thank you for your wonderful feedback. We're so glad you had the opportunity to experience Bawa's masterpiece at our facility. The complimentary architectural tour is a great way to fully appreciate the unique design, and we're happy to hear you enjoyed it. We truly value your recommendation and hope to welcome you again soon for another memorable visit. Warm Regards, General Manager
Marie.C
Deluxe King Room
Stayed in Sep 2024
Couples
4 review
1.7/5
Posted on Nov 8, 2024
Have to put a scanning system to the guest security,Zero at present,They don’t answer when asked,Hotel or the company AitkinSpence is only after your money,This is from my personal experience,After staying there during the Arugambai terrorist threat and the US,UK and few other countries issued a warning to their citizens,We are from the UK,We were concerned about it they just ignored us,Anyone could have carried explosive inside,Because none of my luggage was scanned.I have asked the hotel and the company for an explanation still no answer, my stay was on 23rd to 25th of oct 2024,,I would tell anyone wants to stay here to check this first.I am attaching few pictures of concern,I did warn them that If there is no response from them my review will be the truth,Still they are not bothered,I have more to write but I will stop here.
Colin Michael
Panoramic King Room
Stayed in Sep 2024
Couples
9 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Beautiful resort. The decor in the rooms is a bit dated but authentic to the architect. Would like to see the rooms updated a bit but still 100% worth it and would stay here again as is.
Response from Property: Dear Colin,Thank you for taking the time to share your thoughts about your recent stay at our resort. We are thrilled to hear that you found our property beautiful and appreciated the authentic architectural design.We understand your feedback regarding the room decor, and we truly value your perspective on this matter. Your suggestion for updates is important to us, as we continuously strive to enhance our guests' experiences while preserving the unique charm that defines our resort.We are delighted that despite these concerns, you would choose to stay with us again! Your satisfaction means a lot, and we look forward to welcoming you back in the future.Warm regards,General Manager
Hellolo
Luxury King Room
Stayed in Aug 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Sep 12, 2024
Our vacation in kandalama hotel was extraordinary! The view, food, atmosphere and the service were spectacular!
And of course the phenomenal architecture of the one and only Mr Geoffrey Bass, which have made this masterpiece.
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 16, 2025
Great architecture and common area, and integration with its surrounding nature. However, the building showed its age and the room is on the smaller side.
Response from Property: Dear Valued Guest….Thank you for sharing your thoughts about your recent stay at Heritance Kandalama. We’re pleased to hear that you appreciated the unique architecture, the thoughtfully designed common areas, and the seamless integration of the hotel with its natural surroundings. We also value your constructive feedback regarding the condition of the building and the size of the room. While the hotel’s design reflects its rich heritage, we continually strive to ensure our facilities remain comfortable and well-maintained for all our guests. Your comments will be taken into careful consideration as we progressively work on enhancements. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for an even better experience in the future. Warm Regards, General Manager
Guest User
Luxury Suite
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Although a little far from sigiriya, but beautiful view with lake and hill,also can see the lion rock.There are many local food in breakfast,everything everywhere make you relaxed.
6/8
Response from Property: Dear Valued Guest,Thank you for your kind review of Heritance Kandalama. We’re delighted that you enjoyed the beautiful views, including the lake, hills, and even the distant sight of Sigiriya’s Lion Rock. It’s wonderful to hear that our local breakfast offerings and serene environment contributed to a relaxing experience for you. While we acknowledge the distance from Sigiriya, we hope the unique setting and tranquil surroundings made the journey worthwhile. We look forward to welcoming you back for another peaceful and enjoyable stay.Warm regards,General Manager
Meshulam Yulzary
Panoramic King Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 14, 2024
The heritage Kandalama Hotel is in the heart of the Gungal near a lake. The hotel was designed with consideration and respect for the environment, the animals that live there and the nature that surrounds the hotel.
The room is cozy and well-equipped and includes a balcony overlooking the jungle. The infinity pool overlooks a lake where elephants and birds stay. We received a pleasant welcome from the hotel staff. The dining room is immersed in green and the breakfast is great. We received excellent service and personal attention from the entire staff at the hotel. We arrived at the hotel without luggage and they made sure to coordinate the arrival of the luggage for us.
We liked Nalinda the kind guide from the hotel who took us on a morning tour and since then we became friends. Nalinda took care of our well-being even after we left the hotel. Thank you very much for a pleasant stay. Definitely recommended for those who want to rest and relax in a dreamy place.
6/8
Guest User
Luxury King Room
Stayed in Mar 2024
Couples
1 review
4.5/5
Great
Posted on Apr 8, 2024
Nice service and great view!
Specially in the early morning, standing on the terrace waiting for the sun rises, magnificent landscape view and colorful scenery.
The decoration and facilities in the room have great taste too.
Ian
Luxury Twin Room
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 21, 2023
Amazing hotel, wonderful hospitality and beautiful views. If you’re visiting Danbulla/Sigiriya, I would recommend this place if you’re up for pleasant experience. Special shout-out to one of the staff, tall young chap who works evening shifts (didn’t get his name), aided us with booking a tuk tuk for our early morning trip to sigiriya rock and even checked with us after we came back our trip. Outstanding.
Guest User
Panoramic King Room
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
On the top of the forest!
Response from Property: Dear Valued Guest…… Thank you for your wonderful feedback! We're so glad you enjoyed your stay with us. The hotel is indeed nestled in the midst of a lush forest, creating a serene and beautiful atmosphere that we hope helped make your holiday rejuvenating. We truly appreciate you choosing Heritance Kandalama, and we would be thrilled to welcome you back again in the future. It was a pleasure hosting you, and we look forward to your next visit. Warm Regards, General Manager.
Anonymous User
Deluxe King Room
Stayed in Jan 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Feb 26, 2024
So nice hotel, nice restaurant, nice pool, nice facilities.
Everything is perfect.
Guest User
Superior King Room
Stayed in May 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 2, 2023
Can't recommend this Heritance Kandalama enough - amazing location, everyone who worked there was brilliant and friendly, rooms were big and clean, the food (breakfast and dinner) was incredible and they kindly organised all sorts of trips on our behalf at a fair rate.
Guest User
Luxury King Room
Stayed in Mar 2024
Solo travelers
2 review
3.7/5
Posted on Apr 17, 2024
Why doesn’t have usb port?
Guest User
Superior King Room1
Stayed in Jun 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 30, 2022
Absolutely stunning architecture which accommodates and works with the natural rock formations, the hotel looks like it sprung straight out of earth as a part of the forest. Incredibly helpful and hospitable staff. Beautiful view of Sigiriya and Dambulla rock. We saw elephants swimming in the Kandalama reservoir from our room. All-in-all an amazing stay!
さあやぴー
Deluxe King Room
Stayed in Jan 2025
Travel with friends
7 review
5.0/5
Outstanding
Posted on Feb 24, 2025
It's truly amazing how this facility is integrated with nature.
I definitely want to go back!!!
The food is also delicious, so I highly recommend it!
Original TextTranslated by Google
Response from Property: Dear Valued Guest….Thank you so much for your kind words. We’re thrilled to hear that you had such a wonderful experience at our property. It's truly heartwarming to know that our connection with nature and the food left such a positive impression on you. We can’t wait to welcome you back for another memorable stay. Warm Regards, General Manager