Xingyu International Hotel (Jiuzhaigou Scenic Area) Reviews

Response from Property: Dear Guest,Hello! Thank you very much for your feedback and review! We sincerely apologize that our breakfast did not meet your expectations. We have been striving to enhance the quality and diversity of our breakfast options to cater to the tastes of our diverse guests. We will take your comments seriously and make efforts to improve, hoping to provide you with a more satisfying breakfast experience in the future.We are glad to know that our hotel's location is convenient for you. The hotel is only 1.8 kilometers away from the entrance of Jiuzhaigou Scenic Area, which takes about 20-30 minutes to walk or 5-6 minutes by taxi or ride-hailing service.Thank you once again for your valuable opinions! We look forward to your next visit! Wish you a pleasant trip and all the best!

Response from Property: The hotel gate parking lot is the first station of the through train, guests can eat breakfast and go by car, very convenient. We adhere to the "guest first" service concept, to provide guests with perfect service, the hotel provides 24-hour butler one-on-one service for guests, during the stay any questions can contact us for the first time. Xingyu thank you again for your recognition and support, sincerely wish you happiness every day in the future, looking forward to your visit again, I wish you a happy life, a pleasant journey ~

Response from Property: Dear valued guest, thanks for staying with us at Sanroyal International Hotel. We are very appreciate that you are satisfied with the service. Your suggestions about the bed,breakfast and smoking situation have been feedback to the hotel management. Your suggestions is very important for us and other guests, we well improve it as soon as possible. Hope you can have a nice journey,best wishes!

Response from Property: Dear guest，Thank you for choosing to stay at our hotel! The hotel lighting belongs to warm tones, warm but slightly weaker in brightness. The washing machine issue you reported has been included in our consideration for new materials in 2025. We look forward to serving you again and wish you a happy New Year

Response from Property: Dear guest, we are very glad to hear that you had a pleasant experience here! Regarding the issues you raised, we are also working hard to gradually improve and strive to bring everyone a better accommodation experience. But we are really happy to see your high praise for hygiene, convenience and breakfast. We will always maintain a high standard of hygiene and continuously enrich the variety of breakfast. We are deeply honored that the convenient location here can bring convenience to your travel. We look forward to your choosing our place again when you come to Jiuzhaigou next time and conti

Response from Property: Dear Guest,Hello! Thank you for taking the time to share your experience during your stay at our hotel. We highly value your honest feedback and understand that your experience did not fully meet your expectations. We are pleased to know that our hotel's proximity to the entrance of Jiuzhaigou Scenic Area provided you with convenience, and that the room quality was satisfactory for you.However, we regret to learn that the buffet breakfast did not satisfy your taste buds. We have received your feedback regarding breakfast and will convey it to our culinary team for improvement. Our hotel features ******* dance and song art as its theme, with architecture inspired by modern ******* palace style, deeply rooted in ******* cultural themes. It is a preferred destination for guests visiting Jiuzhaigou.Thank you for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel in the future, where we can provide you with a more enjoyable and memorable experience. Wish you a happy life and a pleasant journey!

Response from Property: Dear Guest,Hello! Thank you very much for choosing Jiuzhaigou Xingyu Hotel for your trip. Regarding the issues you raised, we would like to provide some explanations. The hotel front desk generally completes the check-in process for guests within 1-2 minutes. The front desk staff prepares the room cards and room numbers in advance based on the day's reservations, so guests only need to sign and register during check-in. No deposit or additional fees are charged from guests during their stay. Upon departure, guests can simply leave the room key card at the front desk or in the room and depart.During September, breakfast at the hotel is served from 6:30 AM. The breakfast hall is located directly opposite the hotel front desk. The hotel front desk is staffed 24 hours a day. There are guests who need to catch early morning high-speed trains or receive early breakfasts before checking out with travel agencies, so the front desk must be attended to as early as 5 AM.The hotel is located 1.8 kilometers from the scenic area, which is a 20-30 minute walk. Thank you once again for your review. We look forward to your next visit! Wish you a happy life and pleasant travels!Best regards.

Response from Property: Hi，dear valued guest！Thanks for staying with us at SANROYAL International Hotel, this is our great honor to provide high-quality services during your stay. Our hotel has been in Jiuzhaigou for over 10 years ,and it's the ******* themed hotel, the decoration is a warm style. As you say, though there is a 30min walk to JiuzhaiValley, the transportation is very convenient. We look forward to meeting you again and best wishes to you!

Response from Property: Dear Guest,Hello! Thank you very much for choosing our hotel for your trip. We sincerely apologize for the unpleasant experience during your stay. Regarding the issues you mentioned, we have communicated with the foot spa department, and such incidents will not occur again during future foot spa services. We will continue to strive to improve our service quality and facilities, ensuring that every guest who chooses Xingyu International Hotel has a memorable stay. We look forward to your revisit! Wish you a happy life and pleasant travels!

Response from Property: Dear guest,Thank you for choosing our hotel for your purpose of picking up at Huanglong. We are delighted to have served you. We hope your journey to Huanglong was enjoyable. If there is anything we can do to improve your experience further, please don't hesitate to let us know. We look forward to seeing you again in the future.Best regards

Response from Property: Dear guests, thank you very much for choosing Xingyu and giving positive comments! About 2 kilometers away from the entrance of the wonderland Jiuzhaigou Scenic Spot, the hotel takes ******* song and dance art as the theme, the architecture is based on the fashion ******* court style, and the ******* theme cultural connotation is deeply cultivated, which is the first choice for many friends to come here! We will continue to work hard to provide every guest with the service at home, wish you and your family and friends everything goes smoothly, health and happiness!

Response from Property: Dear valued guest, we deeply apologize for that you didn't have a perfect accommodation experience at our hotel. We have reported the issue you mentioned to the hotel management. In response to the issue you mentioned, we have also conducted a comprehensive inspection of the hotel rooms to prevent similar situations from happening again. We hope this will not affect your next journey. Thank you again for choosing our hotel. Looking forward to meeting you again! Best wishes!

Response from Property: Dear Guest,Hello! Thank you so much for giving our free upgrade service a perfect score! We are thrilled to know that your experience exceeded your expectations. The 'clean' and comfortable stay must have brought you a refreshing sense of satisfaction. We appreciate your support and recognition of our work, and your affirmation motivates us to continue providing high-quality services. We look forward to welcoming you again! Wish you a happy life and enjoyable travels!

Response from Property: Dear guest: Hello! Thank you very much for your support of our hotel, we always put the pleasant experience of our customers first, and we are proud to provide you with the best service. Look forward to your visit again, I wish you a happy life, a pleasant journey ~