To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(654)
Positive reviews(646)
Reviews with photos/video(222)
Classy environment(160)
Awesome amenities(82)
Close to scenic area(82)
Delicious breakfast(67)
Friendly front desk staff(49)
Secluded lake view(45)
Offers pick-up/drop-offs(17)
Has rooms for families(10)
Negative reviews(8)
Nirupama
Family Friendly Room - Lake-View (Terrace)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Wonderful location, great property. The room had a great view. Will go again if we get a chance.
Response from Property: Dear guest: Hello! We were deeply moved to receive your positive feedback! If you live comfortably, we can rest assured! Wishing you a happy life and a good mood every day!
Lingyi Sun
Deluxe Lake-view Double Room (With Terrace)
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 18, 2024
We had the most amazing stay here. Staff is very welcoming, breakfast delicious and the room has luxurious amenities and a wonderful view on the lake. We got the rooms on the 3rd floor, which are bigger and has better view.
Would definitely come back again!!
Response from Property: Thank you for your support of our hotel. We always believe that a good reputation is recommended by our guests based on their sincere satisfaction. At the same time, we are honored to provide you with the highest quality service and diversified vacation plans. We warmly welcome you to choose our hotel whether you are on a business trip or traveling! Sincerely looking forward to your next visit!
ChengYi
Xiyuan Double Bed Room
Stayed in Apr 2024
Couples
20 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Truly a gem. Xitang Ancient Town just round the corner from the hotel. Hotel and room is much better than the photos. Breakfast was nice with wide variety of local fare. Front desk staff during the day is so helpful, the lady arranged to send me to the long distance bus station at Gate 1 of Ancient town to buy our bus tickets to Suzhou. Actually it was a 8 seater van - very comfortable. Will definitely love to come back to this elegant hotel.
Response from Property: Dear guest, thank you for your stay and taking the time to give us feedback amidst your busy schedule. Serving every guest well is our consistent pursuit, and we will definitely take every detail seriously. "Mu Yue is dedicated, and guests are at ease" is our greatest pursuit. Believe that beautiful things happen every day in Muyue! Looking forward to your next visit!
Jennifer WWY
2-bed Room With Garden View
Stayed in May 2024
Travel with friends
12 review
4.7/5
Amazing
Posted on Jun 14, 2024
Nice hotel with great breakfast and friendly & helpful front desk.
Response from Property: Dear guest: Hello! Thank you very much for your support and trust in us. We will continue to adhere to the service philosophy of working hard and providing attentive service, so that you can feel the warmth of home during your stay in Muyue. Looking forward to your visit again to review our progress, and wishing you happiness every day!
wen yount
Xiyuan Double Bed Room
Stayed in Nov 2023
Couples
5 review
4.0/5
Very Good
Posted on Nov 28, 2023
This hotel offered clean spacious bedrooms with individual toilet/washroom . We liked this layout. Our room has lakeside view with electric motion sensor curtains. Good sized bed and tv. Good breakfast selection & coffee in dining area. We got free ride to the heritage park area from the hotel. You can call the hotel for free pick up at Parking lot #1 only.
Response from Property: Dear Guest, Thank you for staying at Muyue Hotel and sharing your experience. We will insist on good quality and service, and truly make every guest feel at home from the heart, and let the heart rest. Your arrival and affirmation is the driving force and direction of our continuous progress, looking forward to your next visit!
loretta H
Xiyuan Double Bed Room
Stayed in Nov 2023
Travel with friends
35 review
4.7/5
Amazing
Posted on Nov 27, 2023
Nice hotel, good view to the lake. Good service with tour free ride to the places where you need. Good and delicious breakfast, fresh and many choices.
Sammy0618
2-bed Room With Garden View
Stayed in Apr 2024
Couples
50 review
5.0/5
Outstanding
Posted on Apr 5, 2024
This hotel is particularly worthy of praise. The location is extremely convenient. The back door leads directly to Xitang Ancient Town through Wuguniang Park. Wuguniang Park has beautiful scenery and you can go back and forth for sightseeing many times a day. The hotel breakfast is very good and the service is very thoughtful. The environment is clean, fresh and generous. I will choose this hotel again next time I come to Xitang.
Original TextTranslated by Google
6/16
Response from Property: Dear guest, we are glad to see that you have shared your experience of staying at Muyue with us. Muyue cherishes every encounter with you and is very grateful that you are willing to spend this precious time to provide your experience of staying at Muyue. Your comments not only give us the motivation for our work and better expectations, but also provide valuable references for friends who are looking for hotels. If you think this place is convenient, warm, and exactly what you expect, please come to Muyue again. Muyue welcomes everyone!
Qipaoningmengshui
Lake-view Suite
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is located in Wuniang Park, and the path next to Lanxiu Bridge can lead directly to the small door of the hotel. Before check-in, the navigation gave me the wrong direction, and the child was very anxious because he was not feeling well. After calling the hotel, he quickly found the entrance, helped arrange priority check-in, and thoughtfully provided extra breakfast. The robot leading the way was novel and interesting, and the children were amused. The sliding door design of the room is great, and the space is reasonably arranged according to needs. There are lights all the way at night, so you don’t have to worry about getting lost. When you wake up in the morning and open the window, your eyes are filled with green, which is refreshing. The hotel is convenient for ordering takeout outside the scenic area, and the free Xitang tickets are very cost-effective. I will definitely come back next time I come to Xitang!
Original TextTranslated by Google
6/10
Response from Property: Dear guest, thank you for your stay and taking the time out of your busy schedule to leave a review and attach a photo of the beautiful scenery of the hotel. Thank you very much! It is our consistent pursuit that Muyue serves every guest well. We will definitely do every detail carefully. We believe that good things will happen at Muyue every day! We also look forward to your next visit and come back to Muyue often!
Yuwen703
Queen Room With Garden View
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 6, 2024
The room is large and has a bathtub, which the children love. There are many choices for breakfast. The surrounding environment of the hotel is very good, and it is not far from Xitang Ancient Town, where you can hang out.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Xitang Muyue Hotel! Thank you for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best quality services and diversified vacation plans. You are very welcome to choose our hotel whether you are on business or traveling! Sincerely look forward to your visit again!
Zhangjianzoutianyadebaobao
Xiyuan Double Bed Room
Stayed in Apr 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The most satisfactory hotel I have booked on Ctrip in recent years. You can enjoy the scenery while lying on the bed. It is very convenient to go to the scenic spot from the back door. The service is warm and friendly. The room layout is very good. It is very practical and private. It is clean and tidy. It has everything you need.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for finding Muyue after searching for a long time, and thank you for your trust in Muyue. Your carefully written review warms our hearts. We only hope that we can meet you again in some unusual season and day. Muyue is not far away, and we will be here waiting for your return!
Bolinberlin
Xiyuan Double Bed Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The room was very good, and we upgraded to a lake view bed for free! There is also a small courtyard by the lake with a nice view! The room was also very clean. I mentioned in the special request that I wanted a non-smoking room, and there was indeed no smell of smoke in the room! This was very well done, and the front desk service was also very good, always welcoming with a smile! There is a free sightseeing bus to the scenic area. Next time my friends come to Xitang, I will definitely recommend Muyue Hotel!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for finding Muyue after searching for a long time, and thank you for your trust in Muyue. Your carefully written review warms our hearts. We only hope that we can meet you again in some unusual season and day. Muyue is not far away, and we will be here waiting for your return!
Guest User
2-bed Room With Garden View
Stayed in Apr 2024
Family
19 review
4.7/5
Amazing
Posted on Apr 22, 2024
The hotel faces a small lake and has a fresh Chinese style. It has a three-story terrace design. It offers a free upgrade to a lake-view courtyard room on the first floor, and a balcony and terrace room on the second and third floors respectively. The front desk staff has a very good attitude. The side entrance of the hotel is adjacent to Xitang Ancient Town, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to see that you have shared your stay experience at Muyue with us. Muyue particularly cherishes every encounter with everyone, and thanks you very much for spending this precious time to provide us with your stay experience. Your comments not only give us the motivation to work and better expectations, but also give us new ideas for those who are looking for a better stay. Friends of the hotel have provided valuable reference. If you feel that this place is convenient, warm and exactly what you expected, please come to Muyue again. Muyue welcomes everyone!
Zhishiyingzi
Xiyuan Double Bed Room
Stayed in Apr 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The room was very comfortable and we were given a room upgrade for free. The view from the terrace was picturesque~
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay and taking time out of your busy schedule to comment on us. Serving every guest well is our consistent pursuit. We will definitely do every detail carefully. Muyue is attentive and guests are comfortable." The biggest pursuit. I believe that good things happen in Muyue every day! We also look forward to your next visit!
Anonymous User
Lake-view Double Room (With Balcony)
Stayed in Apr 2024
Other
19 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Sightseeing bus pick-up (you need to contact the hotel one hour in advance to make an appointment), but we made an appointment directly when we went there. It was very convenient, the room was quiet and big! Brother Shen also upgraded us, which is a good review~
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Xitang Muyue Hotel! Thank you for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best quality services and diversified vacation plans. You are very welcome to choose our hotel whether you are on business or traveling! Sincerely look forward to your visit again!
Guest User
2-bed Room With Garden View
Stayed in Apr 2024
Booked for others
3 review
5.0/5
Outstanding
Posted on Apr 12, 2024
I booked it with my mother's friends and upgraded to a lake view room. It's very close to the scenic spot and only a few minutes' walk away. The aunts were very satisfied with their stay.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for staying at Muyue Hotel and sharing your stay experience. Your inadvertent search once made our fate happen. Muyue is happiest than this. If God gives us more fate, we will definitely cherish it more and give back to everyone with the best service. If we must give fate Add a deadline, we hope it will be forever and ever... Thank you very much for your trust and support in us, because of you, we will do better!