Heleni Hotel Reviews

Great place and location !

The location is very good, the hotel is very ordinary, the signal is not good

I booked a room for my parents for a night. The room was different from what appears in the pictures (probably they took pictures of the nicer rooms), there was a strong smell of cigarettes, there were no towels and there was no representative of the hotel present (other guests contacted a hotel employee for them to ask for towels). They went to a concert and came back at night to find that the employee put 2 towels but they were dirty, the shower didn't close all the way, the shower head fell off the wall, the bathroom sink causes flooding if used and foam came out of the drain. In the morning there was also no representative of the hotel, later I spoke with him on the phone, he answered rudely and claimed that my parents (60+) tore the shower head from the wall themselves and that they should have left immediately after the check-in (most of the problems were discovered at night and they had tickets to a concert). Recommend to stay away!

The hotel is unique, quirky and brilliantly located. It made us feel a part of the area. Everything we wanted to see was in walking distance. At night or in the morning we could just walk down the road and be in the heart of the restaurant and bakeries. Great place to say with lots of character.

Lovely location buty beautiful place I will good service very friendly hosts good coffee nearby every where come again lovely veranda and o at the bur its good beer's and good coffee go music at the place

We were initially drawn to the place because of the convenient location but later discovered that there was more to the hotel than we saw on the map or read in the previous guests’ reviews. We stayed in the hotel three years to the day, just before the pandemic stopped people from travelling abroad. The owner was incredibly friendly. In fact, we had a few lovely chats in the bar whilst being treated to either coffee or wine on the house. It’s a place we miss very much and fondly think of every time we reminisce about our stay in Jerusalem. We couldn’t recommend the hotel enough to anyone travelling to and staying in the heart of Israel! [* Please note that we wanted to indicate the correct month & year when we travelled but this was not available on the drop-own menu.]