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Verified reviews
Location4.0
Amenities4.2
Service4.2
Cleanliness4.1
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Positive reviews(50)
Negative reviews(1)
Damage
One-Bedroom Suite
Stayed in Sep 2024
Family
2 review
2.2/5
Posted on Oct 31, 2024
I was a little disappointed with the overall stay, the location to begin with was a little hidden and to leave the hotel we needed to walk up a hill or down a hill, the view from the rooms was bad the windows were super dirty anyway, you’ll find a hotels and buildings around you with no view or whatsoever and the light barely enters the suite. The service was so slow and we needed to keep ask for the bare minimum such as water everyday and toilet paper. Barely any amenities and the staff wasn’t super welcoming. The breakfast was the same for 5 days except once they changed the “main course” and there weren’t many options to begin with. I think it’s to safe to say I’d never book at this hotel again.
Response from Property: Dear Guest,Thank you for choosing our hotel and for bringing your recent experience to our attention.We deeply regret to hear that your stay did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.Your feedback has provided us with valuable insights into areas where we need to improve our services, and we have already taken steps to rectify these issues to ensure they do not recur.As a newly established hotel, the feedback from our esteemed guests like yourself is instrumental in helping us enhance our service standards and deliver exceptional experiences.Rest assured, your comments have been carefully noted in your profile to ensure a seamless and enjoyable experience during your future visits.We are committed to ensuring that your next stay with us lives up to the standards synonymous with the Rotana brand, and we look forward to welcoming you back.Thank you once again for your feedback and for choosing to stay with us.Best regards,General Manager
Jayant
One-Bedroom Suite
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 31, 2024
Bomonti Arjaan by Rotana is a truly fabulous hotel that exceeded my expectations. From the moment I arrived, I was pleasantly surprised by the quality and comfort of this establishment. The rooms are impressively spacious and very new, having been in operation for just a few months. Everything in the room was in perfect order, reflecting a high standard of maintenance and cleanliness.
The service at Bomonti Arjaan by Rotana is exceptional. The staff are attentive, professional, and quick to respond to any requests, ensuring a seamless and enjoyable stay. The breakfast offered is generally good, though it could benefit from a greater variety of options to cater to different tastes.
The location of the hotel is another significant advantage. Situated close to a Carrefour, as well as numerous restaurants and cafes, it provides convenient access to amenities and dining choices. Additionally, parking is hassle-free, which is a considerable benefit for those traveling by car.
The apartment-like rooms are particularly well-suited for long stays, equipped with everything needed to make guests feel at home. I was impressed by the thoughtful touches, such as the provision of dishwasher tablets and laundry powder alongside the dishwasher and washing machine. These small details demonstrate a commitment to guest comfort and convenience.
It will be interesting to see how this hotel maintains its standards as it ages, but as of now, Bomonti Arjaan by Rotana offers outstanding value for money. Whether you are staying for a short visit or an extended period, this hotel is an excellent choice that combines luxury, convenience, and top-notch service.
Response from Property: Dear GuestFirst of all, we would like to thank you for choosing our hotel. We hope that we provided you a comfortable and safe accommodation experience.Providing our guests with a memorable and enjoyable experience is our utmost priority, and we are delighted to hear that you found your accommodation satisfactory.Your feedback is incredibly valuable to us, and we thank you for taking the time to share your thoughts.As you consider your future travel plans, we invite you to choose our hotel once again for your accommodation needs. We would be honored to welcome you back .For your next visit we highly recommend trying our delicious meals prepared with our own olive oil at the Aterna restaurant located within the hotel. Our carefully crafted dishes showcase the rich flavors, offering you a truly delightful dining experience during your stay.Best RegardsGeneral Manager
Amr
One-Bedroom Suite
Stayed in Apr 2024
Solo travelers
162 review
5.0/5
Outstanding
Posted on May 9, 2024
Hotel is brand new and clean. Big spacious apartments and perfect for families
Response from Property: Dear GuestFirst of all, we would like to thank you for choosing our hotel. We hope that we provided you a comfortable and safe accommodation experience.Providing our guests with a memorable and enjoyable experience is our utmost priority, and we are delighted to hear that you found your accommodation satisfactory.Your feedback is incredibly valuable to us, and we thank you for taking the time to share your thoughts.As you consider your future travel plans, we invite you to choose our hotel once again for your accommodation needs. We would be honored to welcome you back .For your next visit we highly recommend trying our delicious meals prepared with our own olive oil at the Aterna restaurant located within the hotel. Our carefully crafted dishes showcase the rich flavors, offering you a truly delightful dining experience during your stay.Best RegardsGeneral Manager
Fadwa
One-Bedroom Suite
Stayed in Aug 2024
Solo travelers
23 review
4.2/5
Very Good
Posted on Sep 22, 2024
Great but unfortunately Trip.com does not offer it to customers.
Its location is behind me, opposite Hilton Bomonti, close to Sisli, but it is on a back street, a quiet neighborhood, and in a high area, and it is not easily recognized or discovered.
Its downside is its high price, but it is the best hotel I have known, and I was angry that I did not discover it until one night.
I blame Trip.com, which did not direct me to it.
It puts very bad hotels in its location.
It does not protect the customer's rights.
Original TextTranslated by Google
Response from Property: Dear GuestFirst of all, we would like to thank you for choosing our hotel. We hope that we provided you a comfortable and safe accommodation experience.Providing our guests with a memorable and enjoyable experience is our utmost priority, and we are delighted to hear that you found your accommodation satisfactory.Your feedback is incredibly valuable to us, and we thank you for taking the time to share your thoughts.As you consider your future travel plans, we invite you to choose our hotel once again for your accommodation needs. We would be honored to welcome you back .For your next visit we highly recommend trying our delicious meals prepared with our own olive oil at the Aterna restaurant located within the hotel. Our carefully crafted dishes showcase the rich flavors, offering you a truly delightful dining experience during your stay.Best RegardsGeneral Manager
Makes
One-Bedroom Suite
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 5, 2024
A new, very comfortable and one of the most beautiful hotels
Original TextTranslated by Google
Response from Property: Dear GuestFirst of all, we would like to thank you for choosing our hotel. We hope that we provided you a comfortable and safe accommodation experience.Providing our guests with a memorable and enjoyable experience is our utmost priority, and we are delighted to hear that you found your accommodation satisfactory.Your feedback is incredibly valuable to us, and we thank you for taking the time to share your thoughts.As you consider your future travel plans, we invite you to choose our hotel once again for your accommodation needs. We would be honored to welcome you back .For your next visit we highly recommend trying our delicious meals prepared with our own olive oil at the Aterna restaurant located within the hotel. Our carefully crafted dishes showcase the rich flavors, offering you a truly delightful dining experience during your stay.Best RegardsGeneral Manager
Guest User
One-Bedroom Suite
Stayed in Sep 2024
Business travelers
13 review
3.0/5
Posted on Nov 2, 2024
Room general move
Original TextTranslated by Google
Response from Property: Dear GuestFirst of all, we would like to thank you for choosing our hotel. We hope that we provided you a comfortable and safe accommodation experience.Providing our guests with a memorable and enjoyable experience is our utmost priority, and we are delighted to hear that you found your accommodation satisfactory.Your feedback is incredibly valuable to us, and we thank you for taking the time to share your thoughts.As you consider your future travel plans, we invite you to choose our hotel once again for your accommodation needs. We would be honored to welcome you back .For your next visit we highly recommend trying our delicious meals prepared with our own olive oil at the Aterna restaurant located within the hotel. Our carefully crafted dishes showcase the rich flavors, offering you a truly delightful dining experience during your stay.Best RegardsGeneral Manager
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 24, 2025
From the moment you walk into the hotel you feel completely taken care of by all the staff. From the door man Sammy to Ahmet at the desk and Mehmet in the dining room. My bed was comfortable, a very clean room and daily breakfast was delicious. A spectacular view and everything was in working order. A small issue with the door lock was immediately taken care of and with great concern. Thank you for a wonderful stay. We were at a conference across the street so the location was great for that and easy walking distance to shopping and restaurants.
Guest User
Stayed in Jan 2025
Other
5.0/5
Outstanding
Posted on Feb 6, 2025
Am staying in this hotel for the first time i liked the room very much. The cleanliness was perfect. I made suggestions. The cleaning team came so quickly. I would like to thank the chef kadir and the manager ms.hulya. They were very interested. Thank you bomonti arjaan rotana
Guest User
Stayed in Dec 2024
Family
5.0/5
Outstanding
Posted on Jan 31, 2025
Vakkas is very attentive, she welcomes us and greets us with a smile, she helped us a lot in many matters, thank you.Vakkas is very attentive, she welcomes us and greets us with a smile, she helped us a lot in many matters, thank you.Vakkas is very attentive, she welcomes us and greets us with a smile, she helped us a lot in many matters, thank you.
Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 16, 2025
I am staying at the Arjaan Hotel by Rotana and having one of the best experiences of an outstanding service. From the moment I arrived, the staff greeted me warmly, ensuring a smooth check-in process. The room was immaculate. The amenities were top-notch, and the on-site restaurant offered delicious meals. What stood out most was the exceptional service, includind Vakkas from Housekeeping Department, who was attentive , Vona, waiter at the Aterna Restaurant, Emrah the Chef of the Restaurant and the "iceing on the cake" is Mehmet abi, who is genuinely cared about my comfort with his dedication and made me feel right at home. I highly recommend Arjaan by Rotana for anyone seeking a memorable getaway!
Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 12, 2025
Our stay in the hotel is perfect. The breakfast in the Alterna restaurant is a delight- not only it is very delicious, but also there is a wide range of options for every taste. Special thanks to Vona who is more than polite, understanding and extremely helpful. We will be staying here again in the future for sure.
Guest User
Stayed in Dec 2024
Other
5.0/5
Outstanding
Posted on Jan 7, 2025
I would like to express my heartfelt gratitude to all the staff here for their kindness and exceptional service, which made our stay truly memorable. A special thanks to: • Mehmet and Yagmur: Their assistance in the dining hall was invaluable, especially as they went above and beyond to help us with our kids. • Nurcan: For keeping our room impeccably clean and always being ready to assist with anything we needed. Thank you all for making our experience so comfortable and enjoyable!
Guest User
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 2, 2025
The place was great and cozy. There services was acceptable Kazmah and Aemrah were very helpful I would thank them to help and for there generous the welcoming us with a two cup of hot chocolate. I ordered a turkish tea only and they brought a small cake with the tea. I will come again
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 27, 2024
My family and i had a wonderful experience in rotana arjaan residence, they have the best staff ever especially Mr. Mehmet he is number ONE he is a very welcoming person he is so kind very helpful, and gorkem is very kind and helpful, yagmur is so sweet and very generous and polite, loving, caring. And Ercan is an amazing person and fast to help. All the staff are beautifully spirited and heart warming and we enjoyed the hotel and i will come back to it again.
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 26, 2024
Very nice place and excellent service especially from house keeper Kadir and reception. The room was spacious and they provided extra bed. Everything was very clean and the hotel is located in a nice location not crowdy but close to everything.