Dedeman Istanbul

Dedeman Istanbul Reviews

Dedeman Istanbul

Gayrettepe, Yıldız Posta Cd. No: 50, Besiktas, Istanbul, 34340, TürkiyeView Hotel Details
Dedeman Istanbul
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Dedeman Istanbul Guest Reviews

4.1/5
Very Good
71 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(71)
Positive reviews(60)
Reviews with photos/video(5)
Friendly staff(10)
Awesome stay(7)
Great location(7)
Delicious breakfast(6)
Negative reviews(11)
MrUmitbaysal
Superior Twin Room Non Smoking
Stayed in Nov 2024
Business travelers
8 review
1.7/5
Posted on Jan 13, 2025
Very old room and customer services not best used the iron in the room and made dirty on the clothe
Response from Property: Dear guest, Thank you for taking the time to give your feedback about our hotel. We are sorry that we did not meet your expectations during your stay. In order to provide better service to our guests, your feedback will be taken into account and actions will be taken for renewal. We hope you will give us another chance to remedy the situation.Best regards,Hotel General ManagerNil Hepişeri
Guest User
Superior Single Room Non Smoking
Stayed in Nov 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 16, 2024
Convenient location. Very delicious meals provided in the restaurant.
Response from Property: Dear Guest,Thank you for taking the time to rate our hotel. We would like to state that we will be happy to see you among us again and we would like to always provide you with a better service.Kind Regards,Hotel General Manager Nil Hepişeri
Ivan Khalid
Superior Twin Room Non Smoking
Stayed in Nov 2024
Travel with friends
6 review
3.2/5
Posted on Jan 1, 2025
Close to airport train station, but far from city center
Response from Property: Dear Ivan Khalid, Thank you for taking the time to rate our hotel. We would like to state that we will be happy to see you among us again and we would like to always provide you with a better service. Best Regards, Hotel General Manager Nil Hepişeri
Makes
Superior King Room
Stayed in Apr 2024
Couples
3 review
2.0/5
Posted on May 5, 2024
A five-star hotel but does not deserve any star, it does not deserve to be called a hotel and even the name of an apartment is too much for it, the bed is shabby and worn out, the bathroom and the room are not clean and not on my request, the space is smaller than what I paid for.
Response from Property: Dear Makes,Thank you for taking the time to rate our hotel. We are sorry that we were below your expectations, and we hope that you will give us the chance to make up for this situation.Regards,Hotel General ManagerNil Hepişeri
Ezizmuhammet Saryyev
Deluxe King Room Part Smoking
Stayed in Jul 2024
Family
17 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Very good, attitude is great. Room is clean, service great.
Response from Property: Dear Ezizmuhammet Saryyev , Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Kind Regards, Hotel General Manager Nil Hepişeri
Guest User
Superior Single Room Non Smoking
Stayed in May 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Convenient local traffic, clean room, good service in reception and room,
Response from Property: Dear Valued Guest, Thank you so much for your review your recent stay at our hotel. First of all, we are pleased to read that you were overall satisfied with the services and facilities provided by our hotel. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Kind Regards,Hotel General Manager Nil Hepişeri
Thomas
Grand Deluxe King Room
Stayed in Sep 2023
Business travelers
55 review
3.5/5
Posted on Oct 16, 2023
Room is spacious. Elevator is very small n always full. Service standard is average. Location is good n many restaurants nearby. Good neighbourhood.
Kadir
Superior King Room
Stayed in Nov 2024
Business travelers
4 review
3.0/5
Posted on Jan 1, 2025
Konum ideal
Response from Property: Değerli misafirimiz Kadir Bey,Zaman ayırıp otelimize puan verdiğiniz için teşekkür ederiz. Sizleri tekrar aramızda görmekten mutluluk duyacağımızı ve sizlere her zaman daha iyi hizmet sunabilmeyi çok istediğimizi belirtmek isteriz. Saygılarımızla,Otel Genel MüdürüNil Hepişeri
Guest User
Superior King Room
Stayed in Mar 2022
Family
2 review
3.2/5
Posted on May 6, 2022
The hotel is not new but unfortunately is not also clean. The doors and the toilet table, drawers ,bathtub and bed are old and a little dirty, the windows are very dirty . But the reception services are very nice people. Breakfast is good but again the table's covers are not clean, I think just the cleanliness is not good.
Guest User
Superior Single Room Non Smoking
Stayed in Sep 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Convenient transportation, close to the airport railway station, only 40 minutes to Istanbul IST Airport. Although the room is not big, it is warm enough and the breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, We are glad that there were so many positive aspects to your stay. We thank you for your high appreciation about our hospitality. It is particularly warming to receive a compliment like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff. We are looking forward to welcoming you in our property, once again. Best Regards, Hotel General Manager Nil Hepişeri
Guest User
Superior King Room
Stayed in Nov 2024
Solo travelers
1 review
4.5/5
Great
Posted on Dec 24, 2024
The hotel is good. Breakfasts and service are excellent. Far from the main attractions, but transport is nearby.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to rate our hotel. We are sorry that we were below your expectations, and we hope that you will give us the chance to make up for this situation.Regards,Hotel General ManagerNil Hepişeri
fahrettin yılmaz
Grand Deluxe Twin Room
Stayed in Nov 2024
Couples
1 review
1.0/5
Posted on Dec 19, 2024
The central air conditioners in the huge hotel do not work, I am so sorry that the technical service came and dealt with that air conditioner for all the rooms many times. It is a shame, it is really a shame. We froze until the morning. If you know how to get 5000 TL for a one night stay, you will fix the fault of those air conditioners immediately... You will not torture your employees, all the employees are like robots, what kind of pressure are they under, what kind of management is there in the hotel, the employees are unhappy, it is obvious that they are all artificial, they are not warm at all, I think the reason for this is completely the management. Thank you very much to the employees working in the lobby. For the coffee and water treats. But I am sure that there is a problem with the management, make sure that your employees work happily and peacefully. Pressure management will not provide you with profit.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. While we hope you had a better experience, we learn from feedback like this and use it to improve. We work hard to deliver an exceptional guest experience, and in this case, we clearly fell short. If you give us a chance to regain your trust, rest assured that we will do our best to give you the great hotel experience that so many of our guests love. Best regards, Hotel General Manager Nil Hepişerio
Anonymous User
Superior King Room
Stayed in Oct 2024
Solo travelers
4 review
4.5/5
Great
Posted on Jan 8, 2025
The rooms are soundproof but it was stated that work was being done to fix this issue. Other than that, it is a very pleasant hotel. Thank you.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to rate our hotel. We would like to state that we will be happy to see you among us again and we would like to always provide you with a better service.Best Regards,Hotel General ManagerNil Hepişeri
Guest User
Superior Single Room Non Smoking
Stayed in Oct 2024
Business travelers
46 review
4.2/5
Very Good
Posted on Dec 13, 2024
The room is small, the breakfast is rich, the front desk is friendly, and the location is great, but the price/performance ratio is not high
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to rate our hotel. We would like to state that we will be happy to see you among us again and we would like to always provide you with a better service. Kind Regards, Hotel General Manager Nil Hepişeri
Cemil
Grand Deluxe Twin Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The hotel is nice and clean, the room we stayed in was nice but I can't say the same for the rooms downstairs where I stayed before, everyone is very attentive and warm-blooded but Costa Cafe needs to be developed and its staff should be trained, they should learn how to talk to the customer, they should sell whatever they sell completely and without fail.
Original TextTranslated by Google
Response from Property: Dear Guest Cemil Bey, Thank you very much for your comment regarding your last stay at our hotel. First of all, we are pleased to read that you were generally satisfied with the services and facilities provided by our hotel. The necessary warnings regarding the service provided at Costa Cafe have been made to the staff. Thank you for your feedback. Best regards, Hotel General Manager Nil Hepişeri