Pullman Istanbul Hotel & Convention Center Guest Reviews
4/5
Very Good
45 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness4.1
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Positive reviews(36)
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Awesome stay(5)
Negative reviews(9)
Guest User
Superior King Room
Stayed in Jul 2024
Other
1 review
2.7/5
Posted on Aug 11, 2024
The hotel is effectively an island in a sea of rubble. The roads are too dangerous to walk anywhere from the hotel. The hotel does not provide any outside seating, even the pool is indoor.
The large reception / seating area has too few areas to sit. Some of the reception staff were very helpful but others seemed to go out of their way to be awkward.
Laundry is expensive!
Breakfast lacks protein options, just eggs and sausage.
The rooms are comfortable however the shower in over the bath and there is a significant marble surround to negotiate into and out of the bath.
The hotel doesn’t provide any documentation on sites of interest and it’s a 30 min taxi to reach the old town.
Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent stay at Pullman Istanbul Hotel & Convention Center. We sincerely apologize for the inconveniences you encountered during your visit.We understand your concerns about the surrounding area and the accessibility of outdoor seating. While we strive to create a comfortable indoor environment, we recognize the importance of outdoor spaces and appreciate your thoughts on this matter. We are glad to hear that you found our rooms comfortable, although we regret that the shower setup was not to your liking. Our team is continuously working on improving guest experiences, and your comments about the reception staff and breakfast options will be reviewed for future enhancements. We appreciate your input regarding the lack of documentation on local attractions, as this is something we aim to provide. Your feedback is invaluable in helping us improve our services.Thank you once again for your comments, and we hope to welcome you back for a better experience in the future.Best regards,Pullman Istanbul Hotel & Convention Center
Guest User
Superior King Room
Stayed in Nov 2024
Solo travelers
3 review
3.7/5
Posted on Feb 1, 2025
The hotel Is clean and nice. Services are ok, but what is missing is a nice bar to have a drink in a nice environment. the Spa is nice but pricey... The hotel is located far from the city centre, so it's good just for attending conventions or for similar reasons.
Response from Property: Dear Guest,Thank you for your feedback. We appreciate your comments on our cleanliness and services. We understand your desire for a more inviting bar atmosphere and acknowledge the spa pricing concerns. Our location is indeed more suited to convention attendees, and we strive to provide a comfortable experience for all guests. We value your input and will keep it in mind for future improvements.Best regards,Pullman Istanbul Hotel & Convention Center
Cyrus20_23
Superior King Room
Stayed in Dec 2024
Solo travelers
28 review
4.0/5
Very Good
Posted on Jan 10, 2025
The hotel is nice near by everything had a great time
Response from Property: Dear Cyrus20_23,Thank you for your kind words about our hotel and its convenient location. We are delighted to hear that you had a great time during your stay. We look forward to welcoming you back in the future.Best regards,Pullman Istanbul Hotel & Convention Center
Guest User
Superior King Room
Stayed in Dec 2024
Other
1 review
4.5/5
Great
Posted on Jan 18, 2025
Spacious room, clean, good service by hotel staff.
Response from Property: Dear Guest,Thank you for your kind words regarding our spacious rooms and the service provided by our staff. We are delighted to hear that you had a pleasant stay with us.Best regards,Pullman Istanbul Hotel & Convention Center
Dana Kz
Superior Twin Room
Stayed in Feb 2024
Couples
10 review
2.0/5
Posted on Mar 18, 2024
The reception not welcome person, the location also very comfortable to reach anywhere else, the breakfast very poor, a lot of yogurts but for vegans only salat, tomatoes, cucumbers. For sure not for vegans. It was a big jacuzzi but it was not possible to use it because the button to switch shower didn’t work and it was started to smell bad. At the night time impossible to reach to the reception. The price not suits with service. Not recommend.
Response from Property: Dear Dana Tegisbayeva,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the shortcomings you experienced, particularly with our reception service and breakfast offerings. We strive to accommodate various dietary preferences and will take your comments into consideration for future improvements. Regarding the jacuzzi, we regret the inconvenience caused by the malfunctioning facilities. Additionally, we understand the importance of accessibility and will review our nighttime reception service.We appreciate your insights and hope for the opportunity to better serve you in the future.Best regards,Pullman Istanbul Hotel & Convention Center
Bekir K.
Executive Suite With City View
Stayed in Dec 2023
Couples
66 review
3.7/5
Posted on Feb 10, 2024
Hotel is in the middle of nowhere. You will definitely need taxi or car . Water pressure is not good in bathroom and toilets. They have NESPRESSO coffee machines but no capsules
Response from Property: Dear Bekir,Thank you for sharing your feedback. We regret to hear about your experience with the location and the water pressure, as well as the coffee capsules. Your insights are valuable and will be taken into consideration for future improvements.Warm regards,Pullman Istanbul Hotel & Convention Center
Muatasim
Superior King Room
Stayed in Sep 2022
Travel with friends
29 review
5.0/5
Outstanding
Posted on Oct 14, 2022
Best hotel in istanbul
Zhiqiuhaoyun
Superior King Room
Stayed in Aug 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The room is large, with disposable slippers, although of poor quality, a kettle, a table and chairs, and a sofa.
The transportation is very convenient, 50 minutes from the airport. The breakfast is very rich.
Original TextTranslated by Google
Response from Property: Dear Zhiqiuhaoyun,Thank you for your positive feedback regarding the spacious room and convenient amenities. We appreciate your comments about the slippers and will take them into consideration for future improvements. We're glad you enjoyed the breakfast and found our location convenient.Best regards,Pullman Istanbul Hotel & Convention Center
Guest User
Superior King Room
Stayed in Sep 2024
Business travelers
31 review
4.2/5
Very Good
Posted on Oct 13, 2024
There is a Chinese restaurant, the price is not low, but the taste is OK, the hotel check-in efficiency is low, and the transportation nearby is inconvenient.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your comments on our Chinese restaurant and will take note of your concerns about the check-in efficiency and transportation accessibility. Your insights are valuable in our continuous efforts to enhance guest experiences.Best regards,Pullman Istanbul Hotel & Convention Center
MUSTAFA ZURNACI
Superior King Room
Stayed in Mar 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Apr 14, 2024
Comfortable large rooms are great. The cleanliness of the bathroom was impressive in size. I definitely recommend
Original TextTranslated by Google
Response from Property: Sayın Mustafa Zurnacı,Değerli geri bildiriminiz için teşekkür ederiz. Konforlu odalarımız ve banyo temizliğimizle ilgili olumlu yorumlarınız bizi mutlu etti. Sizi tekrar ağırlamaktan memnuniyet duyarız.Saygılarımızla,Pullman Istanbul Hotel & Convention Center
Kevin❤️N
Superior King Room
Stayed in May 2024
Business travelers
40 review
4.0/5
Very Good
Posted on Jul 4, 2024
To be honest, the hotel staff rarely smile, I wonder why?
Original TextTranslated by Google
Response from Property: Dear Kevin❤️N,Thank you for your feedback regarding the service at our hotel. We strive for our staff to provide warm and welcoming experiences, and we appreciate your observations as they help us improve.Best regards,Pullman Istanbul Hotel & Convention Center
Guest User
Superior King Room
Stayed in Oct 2023
Business travelers
22 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Health: Not bad
Facilities: A bit old, shower head produces little water
Environment: There is StarCity about ten minutes’ walk away, and the sound insulation is poor.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the hygiene satisfactory. We appreciate your comments about the facilities and sound insulation, and we will take them into consideration for future improvements.Best regards,Pullman Istanbul Hotel & Convention Center
이채옥
Superior Twin Room
Stayed in Oct 2023
Family
1 review
2.7/5
Posted on Nov 20, 2023
Bathroom Silicone is old and tattered.
The bathroom door didn't close properly so I thought I would get hurt.
Insincere attitude when making inquiries from employees
The location is not good and I don't want to stay there or recommend it.
Original TextTranslated by Google
Response from Property: Dear 이채옥,Thank you for sharing your concerns with us. We regret to hear that your experience did not meet your expectations, particularly regarding the maintenance of the bathroom and our team's service. Your feedback is invaluable for our ongoing improvements.Best regards,Pullman Istanbul Hotel & Convention Center
Guest User
Deluxe King Room with City View
Stayed in Sep 2023
Business travelers
3 review
2.0/5
Posted on Oct 4, 2023
The hotel service was very poor. We stayed from October 1st to 4th, but when we came back the next day, we found that the hotel did not help with cleaning. We went to the front desk to find someone, and the service attitude was not good, which made our experience very bad. Therefore We checked out a day early and asked for a reply
Original TextTranslated by Google
Response from Property: Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding housekeeping and service quality is invaluable, and we will ensure it is reviewed with our team to enhance our service standards.Best regards,Pullman Istanbul Hotel & Convention Center
Anonymous User
Superior Twin Room
Stayed in Apr 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on May 20, 2024
A very good hotel, great experience 👍
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your positive review of our hotel! We are delighted to hear that you had a pleasant time at Pullman Istanbul Hotel & Convention Center. We look forward to welcoming you again!Best regards,Pullman Istanbul Hotel & Convention Center