DoubleTree by Hilton Istanbul - Old Town

DoubleTree by Hilton Istanbul - Old Town Reviews

DoubleTree by Hilton Istanbul - Old Town

Mimar Kemalettin Mah. Ordu Caddesi No: 31 Beyazit, Fatih, Istanbul, 34130, TürkiyeView Hotel Details
DoubleTree by Hilton Istanbul - Old Town
DoubleTree by Hilton Istanbul - Old TownDoubleTree by Hilton Istanbul - Old TownDoubleTree by Hilton Istanbul - Old Town
Check available rooms for your travel dates
We Price Match
1 night

DoubleTree by Hilton Istanbul - Old Town Guest Reviews

8.4/10
Very Good
98 review
Verified reviews
Location8.9
Amenities7.9
Service8.7
Cleanliness8.3
Filter by:
Sort by:
All reviews(98)
Positive reviews(90)
Reviews with photos/video(11)
Great location(34)
Awesome stay(15)
Friendly staff(14)
Convenient location(9)
Negative reviews(8)
ATTAN MADDI
King Room
Stayed in Sep 2024
Couples
4 review
8.0/10
Very Good
Posted on Dec 19, 2024
So far everything is good...nice location. Near to train station
moctar
King Room
Stayed in Jan 2025
Other
9 review
7.0/10
Posted on Feb 7, 2025
Everything about the hotel is perfect but the all staff’s at reception are not professional and they are very very rude we really felt like we wasn’t welcoming there at all “ if they addressed a customer it like they wanted to fight you very awkward😞👎👎
Edmund
King Room
Stayed in Nov 2024
Business travelers
39 review
8.5/10
Very Good
Posted on Dec 5, 2024
Helpful staff & location is super convenient with Tram station is right in-front of the hotel. The hotel even extend my check out time to 2pm. 👍
Response from Property: Thank you for sharing your wonderful feedback! We are thrilled to hear that you found our team helpful and enjoyed the convenience of our location. It’s great to know that the extended check-out time made your stay even more comfortable. We look forward to welcoming you back for another fantastic experience in the near future! 😊
Humberto
Twin Room
Stayed in Nov 2024
Travel with friends
6 review
8.0/10
Very Good
Posted on Dec 28, 2024
Gym could have a little more equipments, but hotel is great and location very convenient.
Guest User
King Room
Stayed in Jan 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Feb 16, 2025
Loved to stay that place very good approach tram is just front of hotel
Yiwen
King Room
Stayed in Sep 2024
Business travelers
3 review
8.0/10
Very Good
Posted on Nov 3, 2024
Very convenient location, hotel room is clean and safe. But it’s not so convenient to take taxi as it is located in walking area, however the hotel employees are very friendly and can help to identify the correct address for Uber drivers.
Response from Property: Thank you for your valuable feedback! We're delighted to hear that you found our location convenient, and that you felt safe and comfortable during your stay. We also appreciate your kind words about our team—they’re always happy to assist in making your experience as smooth as possible. We understand the challenge with taxis in walking areas and will continue to assist our guests in finding the best options. We hope to welcome you again soon!
五五樂
King Room
Stayed in Jun 2024
Solo travelers
4 review
5.0/10
Posted on Jul 29, 2024
Convenient location yes a little (enjoyable) trek down to landmarks in Sultanahmet, but damp and stinky pillows - all 4 of them on the king bed! Only a short stay so I did not bother changing rooms.
Response from Property: Dear Guest, Thank you for your comments about our hotel. We apologize for the inconveniences you experienced and we will work hard to fix our shortcomings. We hope that we can host you better when you visit us again. Best regards,
Guest User
Deluxe King Room
Stayed in May 2024
Family
1 review
4.0/10
Posted on Jul 2, 2024
The bathroom had no amenities and shampoo gel had nothing in them. On the second day started smelling of sewerage which was attended to properly. The extra bed was extremely uncomfortable being a sofa bed we couldn’t sleep on it. Definitely not going there again !!
Response from Property: Dear Guest, We are deeply sorry for the situtiation. We have taken notes for your complaints and we are going to improve ourselves. Hoping we are going to able you to welcome again and make it right. Best Regards,
Guest User
Deluxe King Room
Stayed in Jul 2024
Couples
4 review
10.0/10
Outstanding
Posted on Aug 24, 2024
Good location. Room is clean and spacious Kind staff
Anonymous User
King Room
Stayed in Dec 2023
Couples
10 review
10.0/10
Outstanding
Posted on Jan 31, 2024
Location is perfect to go to the most touristic places (Santa Sophia, Sulthanamed, Blue Mosque, Basilica Cisterna, Topkapi Palace and Grand Bazar) 15 to 20 minutes away. The hotel is kind of old but it is well maintained and everybody was very kind and helpful.
Response from Property: Dear Guest,Many thanks for your kind feedback. We are very delighted to learn that you have enjoyed your stay and our services. We hope to welcome you back soon.Sincerely,Hotel ManagementDoubleTree by Hilton Istanbul Old Town
Guest User
Deluxe Twin Room
Stayed in Jun 2023
Family
4 review
10.0/10
Outstanding
Posted on Jul 5, 2023
Great hotel. Very conveniently located to visit touristic highlights. The breakfast is amazing, a lot of variety and great taste. Our family thoroughly enjoyed our stay at the hotel.
TCB 101
Twin Room
Stayed in Nov 2023
Travel with friends
2 review
10.0/10
Outstanding
Posted on Dec 16, 2023
This has been the best holiday I have had in years! The staff have been fantastic, very friendly and helpful. The food has been outstanding!! The sauna, steam room and massage were brilliant- wonderful people. Can’t recommend it highly enough. Thank you Double Tree Hilton Istanbul Old Town. We will be back again!
Response from Property: Thank you so much for your amazing feedback! We are thrilled to hear that your holiday was the best you've had in years and that our team was able to make your experience so memorable. It's wonderful to know you enjoyed the food, wellness facilities, and services. We can't wait to welcome you back to the DoubleTree by Hilton Istanbul Old Town in the future! Your kind words mean a lot to us.
Guest User
Twin Room
Stayed in Sep 2023
Business travelers
8 review
7.0/10
Posted on Oct 7, 2023
The location is near the center of the old city, very convenient for visitors. The room is a bit small and the facilities are not so new.
Shabana
King Room
Stayed in Aug 2023
Couples
10 review
7.0/10
Posted on Sep 10, 2023
Location great room very dark looking bed is uncomfortable not Hilton standard
Response from Property: Thank you for your feedback! We’re glad to hear you found the location great. However, we’re sorry that the room did not meet your expectations in terms of lighting and comfort. Your comments about the bed and overall experience are important to us, and we will review them to ensure we provide a more comfortable stay for our future guests. We appreciate your insights and hope to welcome you again under better circumstances.
Dorji
King Room
Stayed in May 2023
Couples
36 review
10.0/10
Outstanding
Posted on Jun 15, 2023
Great stay and great location. Hotel is very clean and space is ok. Only thing is that its bit noisy from prople coming out from tram until midnight.