Sonesta Irvine John Wayne Airport Reviews

1. The room is quite clean. The mattress sinks in when you lie down and makes noise when you turn over. It should be because it has not been replaced for a long time, making it very uncomfortable to sleep on. 2. We didn’t clean it for two days. On the third day, we deliberately left the house early. When we came back at two o’clock in the afternoon, we found that it still hadn’t been cleaned. We asked the housekeeper to come and clean it. 3. I handed the laundry clothes to the counter. The counter staff asked me to check "Send it back on the same day" or "Send it back the next day" on the list. If I chose "Send it back the next day," the counter staff said that would be fine. Here we are. The next night, I still didn’t see my clothes. I went to the counter and asked them. They said there was no record in the computer that I had clothes sent for washing... After searching for a long time, I found that a bag of my clothes was left in the luggage storage area and was not sent for washing at all. 4. There is no drinking water in the room and you need to bring your own. The parking fee of $39/day is really expensive. 5. The $10 food and beverage credit per room is not offered either. 6. I collected a security deposit of US$500 when I checked in. There should be some left after deducting the room price and parking fee when I checked out. However, the hotel directly swiped my card for US$500 and no details have been sent to my e-mail for two days.