Houston Hotels with Wifi

"Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy. For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred. I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist. The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better, especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically."

"Breakfast was great. The room was clean and the facilities felt safe. I waited 30+ minutes to be checked in because no one was on the premises to do so and no one was answering the phone or text. I confirmed my reservation with the B and B several days in advance via phone and received no instructions regarding check-in. I found out later that I should have received an email/text with check-in instructions, but never did. Make sure you do. The room had a bed, a desk table and chair. No thermostat. There was a ceiling fan with a remote that didn't work, so no way to adjust temperature or turn the light off after you were in bed. I was just there one night and it got the job done, but won't return."

"The room is large, two queen beds and a sofa, air conditioning is very good. The room has a small refrigerator, there is an ice machine in the corridor, and the environment is very quiet. The only downside is that the window cannot be opened. However, hotels in Houston seem to be unable to open the window."

"The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs. Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience"

"I am very satisfied. In the Houston Medical Center area, the room facilities are very new, comfortable, clean and hygienic. The breakfast is also very rich. The hotel occupancy rate is high. I really like staying here. There is a subway next to the hotel"

"Clean place amenities were 10 out of 10 the service was 10 out of 10. Also, the location was amazing. Very convenient. "

"It was a nice hotel, but an old one. You could tell that by the color of everything. However, they kept it quite clean and maintained. It was really nice for the price. Not too far from the West Loop area. The breakfast was just okay. Overall - I’d stay it’s a nice place for a short stay."

"The location of the hotel is particularly good. It takes less than 6 or 7 minutes to drive to Rice U; there are many restaurants around the hotel, Jack in the box across the window, a BBQ restaurant is next door, just a few steps away there is panda express, you can also meet the needs of Chinese food, buy There is a Fiesta supermarket next to the fruit and food, and you can buy daily necessities for the children who are in school. Target is across the road. In addition, there are Bank of America, Tmobile and Verizon across the road. It is extremely convenient. Much more convenient than the hotel next to Rice. Breakfast is simple, but not bad. I stayed for a week without getting bored. Bagels, croissants, cupcake, waffle, milk yogurt, cream cheese, scrambled eggs, boiled eggs, meatloaf, bacon, etc., plus fruits, various drinks , Very healthy and balanced. The hotel is also very clean, the entire hotel is non-smoking, so don't worry about the smell of smoke."