Quality Inn & Suites West Chase

Absolutely horrible no hot water and the hotel took our money plus a deposit without telling us! We found out other guests checking in we're leaving we did not even take our luggage up and immediately demanded refund. The clerk said he processed refund d to Trip.com and I would have to get them to call them and get refund!!!! I have made several calls and still NO REFUND and they have had our money for 5 DAYS!!! AL.OST A WEEK I AM MORE THAN DISSATISFIED AFTER I IMMEDIATELY CANCELED THE BOOKING, THE DENIED THROUGH THERE APP PROCESS AND MADE A OTHER BOOKING AT SAME HOTEL SAME DATES ETC. I DID NOT ASK THEM TO DO SO. UPSET BECAUSE PHONE CUSTOMER SERVICE SAID THEY WOULD CONTACT HOTEL AND PROCESS THE REFUNDS AND MONEY FOR INCONVENIENCES THIS JAS CAUSED. we were immediately put in a safety concern and monies tied up, we had traveled for a very important family event with children !!! Can not be without hot water! The property was in Houston and not getting hot water from Thursday til Monday!!@@@ we could not find any rooms after 5 hotel due to Rodeo going on in Houston! We were there for wedding!!!!! Excuses and the run around if you want this! Book with Trip a d pick Marriott Quality Inn in Houston Tx Westchase!!!! Very unsatisfied travelers!!!!! Sylvia & Chip Gray

Very friendly staff which was the best part of my stay. Room size was great but it was a bit stuffy in there air wise, even with the ac on.

Front counter staff was very rude and had no sense of urgency when I was trying to check in/out. I had roaches in my room and immediately checked out.

No hot water had roaches nice sizes room and internet doesn't work was there for business and small vacation

It was wonderful, except hmmm….a little surprising to find so many strange small bugs lurking on floors and walls in my room. And the rug near the nice table was a bit sticky from a previous guest’s mess. But I stayed committed & didn’t leave, instead I enjoyed my stay!