AAnonymous UserThe hotel is located across from a parking lot on the pedestrian street, offering convenient parking (guests can pick up parking vouchers at the front desk upon departure). It's also a short walk from the ancient town center. The hotel is newly renovated, with a spacious lobby area featuring a reception, breakfast room, tea room, and Hanfu clothing rentals. The courtyard is quite beautiful, the rooms are large, and the hallways are wide. There are tables and chairs outside the rooms, perfect for reading, drinking tea, smoking, or taking in the courtyard views. It's quite a pleasant space. The room facilities are decent for an ancient town, and the overall impression is quite good. However, the quality and standard of service leave room for improvement. The housekeeping staff, in particular, felt somewhat lackluster. For example, the bed wasn't made (we briefly made it when we left, but it was still the same when we returned). The used towels and bath towels were rearranged but not replaced (ours were left draped over the bathtub, wet and messy. Even though they weren't placed in the bamboo basket (because the basket was in a corner of the bathtub, making it difficult to see, as shown in the photo below), common sense suggests they should have been replaced). There was very little toilet paper left, and no new rolls were provided. The drinking water (the hotel uses bottled water) wasn't replenished, and other issues like these made the work feel shoddy and unprofessional. For a two-night stay over the National Day holiday, which cost nearly 500 yuan per day, basic service should have been provided. This isn't a negative review, but I believe everyone appreciates objective reviews, so I felt it was necessary to write this. This doesn't change my preference for the hotel over other options, so I offer constructive feedback and suggestions in the hope that improvements will be made. I'm sure I'll choose this hotel again next time.
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